Its a great hotel, the staff are super friendly! I had a deluxe room, nice and clean, spacious. Location is fab, very close to town, there is onsite parking available but I arrived later in the evening so it was full, but was quickly directed to closer parking facilities. 24 hour gym facility is available, - could do with blinds in the gym rather than everyone able to see you working out!

The A/C in the room wasn't working , luckily a fan was provided. It was hot during the day but cooled down in the evening, but this week is supposed to be really hot so hotel needs to ensure the AC is working for future.

Positives: Location was wonderful, walking distance from many tourist spots and beautiful scenery. Bed was big and comfortable. Everything was clean. Staff are very friendly. Does include towels and essentials like a kettle.

Improvements: We were happy to find a large fan was in our room however with the heat it was just pushing hot air around, there was an air con in the room but did not work and no remote found. The shelf in the bathroom is slightly broken in our room (222) wasn’t a big deal but meant you couldn’t place anything on it including the hand soap which kept falling off.

We had a wonderful stay, starting with the delicious welcome cookies. The room was spacious, and the location was perfect, within walking distance of the historic center and close to York Minster Cathedral, surrounded by charming bookshops and cafes. We were delighted to have received a free upgrade to a deluxe double room. The bed was huge and incredibly comfortable with fluffy bedding. We thoroughly enjoyed our stay and would highly recommend it.

While our stay at the hotel was generally pleasant, I did have an issue with the air conditioning unit. It seemed to be covered in dust, and the discarded flag was a bit concerning. Unfortunately, this caused my allergies to flare up, which made it difficult for me to fully enjoy my stay. For anyone with asthma or severe allergies, I would recommend checking the cleanliness of the air unit before using it. Regular cleaning would certainly improve the overall experience.

Really easy check in, ladies on reception were so helpful, Anna and Louise, hotel had an electrical issue which meant they couldn't check anyone in when we arrived but they dealt with it in a very professional manner, well done. Eventually checked in, room was great, very clean, slight issue with a leaking shower screen so reported to reception, wasn't an issue for us. Bar well stocked, good staff on the bar, served quickly and with a good attitude. Bed very comfy, pillows took a bit of getting used to, very squishy but still firm. Breakfast was good, decent choice, no beans which I find strange but was still good. Great location, 10 mins walk to the minster and shops. 2nd stay here and will defo be back. Thanks Double Tree 👏👏👏

Nothing really.

Staff super friendly and more than happy to help you check in and will take any luggage you want to leave while you explore. Room was nicely sized with a big comfy bed and bathroom was decent with a bath, lovely hot water for a shower in the mornings. Corridors and room had a nice fresh smell.

The traffic outside was so noisy, I know due to location it can't be helped but I feel more soundproofing is needed. Also floorboards in our room and others on the same floor were really creaky. Once we'd gone to bed if it wasn't the cars outside it was someone walking across a creaky floorboard. The lifts are pretty small but if its just two people its okay. We've stayed here 3 times now and unfortunately this occasion was the worst experience of all 3. Our bathroom was good but a little cramped and not enough space to put washbags etc.

The hotel was great , convenient to the centre. Staff Amazing,my 2 dogs were well catered for . The ladies at breakfast were lovely, breakfast was good every thing you could want . Our dog friendly room Amazing, normally dog friendly rooms are basic and not nice ours was clean bright comfortable roomy ,it didn't seem like a dog friendly room it's what I would expect to have without the dogs . Two clean dog beds and 3 bowls in the room for them .bathroom was good very clean . I was a bit worried because of all the bad reviews. Our stay was 10/10 Thank you to all staff . definitely will return.

Everything was great

Arrived early, expecting to just drop our cases, we were pleasantly surprised when our room was ready for us on arrival. Obviously this can't always be guaranteed, but it was great for us, perfect start to our stay. The hotel was ideally located to the centre for us, which was our priority. It took us about 10-15 minutes to walk from the train station and just minutes to local attractions, shops, bars and restaurants. The room was clean and comfortable, nothing to fault in to room at all, except a minor thing of there being no shower gel in the bathroom, the bottle had been left empty, not a massive deal thankfully we had our own. The breakfast was good. There was a nice variety of cereals, pastries, and hot breakfast. Staff constantly checking and topping up items. Overall, it was a great stay, we would definitely stay again and recommend this hotel to anyone looking to stay in York.

The location is excellent, easy walk to the centre. We were able to leave car in carpark before check in which was a bonus as we arrived early to have a look around York. Room and hotel were clean and had the usually kettle area. We ran out of coffee in our room and reception was very helpful and gave us more. I can't comment on the bar or breakfast area as I did not use it. This is our 2nd time here and we would come back a 3rd.

2 issues with room one was the lighting. It was very dark when getting ready no good lighting in front of the mirror. Also there was no dressing table in front of a mirror.

Good location in walking distance of City Centre. We were lucky and managed to secure a car parking space. Pleased it was a dog friendly hotel. Gluten free and soya milk options were available.

There was a party planned in the function room. The music was very loud in our room and went on until midnight. I understand that can happen when a hotel has a function room, but guests should be informed of that on arrival, especially because if the loud volume, you cannot go to sleep until the music has finished. This was a challenge when travelling with children. I think the hotel should definitely inform guests on arrival.

The hotel overlooks the city walls in the north of the city, only an 8 min walk from the famous Shambles. Loads of restaurants around. We loved the breakfast, it really set us up for the day. I'd suggest getting the waffle making machine you have at another Hilton I stayed in at Stansted, as we were secretly hoping you had one!

The room was set aside of the main hotel, on top of what must have been stables or carriage houses. Unfortunately, a car had parked right outside the door/entrance which meant we pretty much had to climb over the car to get in and out. The room was big and perfect for the four of us, but using the bathroom was awkward because the door lock didn't actually work, you could tell that it was misaligned so it didn't catch. Also, behind the toilet was a gaping hole through which anything could crawl in if it wanted. The sink was quite small with a glass shelf so low that you couldn't really lower your face to wash properly. The taps also opened the wrong way and I got wet when I first used it so a warning might be advisable.