The location was beyond fantastic and the staff were absolutely phenomenal. We stayed with our dog and the room was made up with a dog bed, blanket and bowl upon our arrival and the staff were really great with the dog and even remembered her name! She was welcome down in the dining area as well without hesitation. Both the restaurant and the hotel room were tastefully decorated. Breakfast was included and the portions were extremely generous with plenty of good options. We also elected to have dinner there; and it was also reasonably priced and absolutely delicious.

The property had poor ventilation in the bathroom so would get a bit damp after showering. The hotel seemed to be under a bit of construction in areas.

Great location right next to The Minster- you're right in the heart. Staff were lovely, very accommodating. Quirky. Building has great age and gravitas, which I love. Nice relaxed vibe, felt comfortable. Decent full English breakfast served in the restaurant, good service. Kettle in the room and plenty of coffee sachets/teas. Access code for front door if you return late which we did, simple and effective.

The small double is pinched - bruises from banging into furniture. Storage only enough for iscone night and I would say max a couple of nights. One night priced at £135 and not sure that was great value other than for location, but then it's York on a Friday! Somebody else's sock found under the bed, not so great. Would have liked the offer of fruit juice with breakfast. No fridge, so the nightcap white wine we brought had to be unchilled.

(Room8) We understand the hotel is an old building, full of character and quirkiness but we found the bathroom very small. In the shower you could hardly move, there was no where to put your shampoo etc, and for a woman who doesn’t want to wash her hair every time she has a shower there was no sliding shower only a drencher which was too big for the enclosure which resulted in water coming over the top. There were no hooks in the bathroom to hang towels and the extractor fan did not work. The quality of the mattress was very poor. The staff were lovely as was the breakfast.

This hotel is the CUTEST. Super old building but it's the perfect vibe while in York. While the rooms are small (my bathroom and the low ceiling specifically very much so) they are so cosy and decorated amazing so you don't mind the size at all, I loved it in fact. Staff were super friendly and helpful, breakfast was amazing and the dining area so lovely. The location is perfect, not too far from parking either.

Note that due to the old building, there is no lifts. We had huge bags as we were travelling for a while around the UK, and we were on the top floor, maybe 3-4 flights, just be aware of that and I felt so bad for the staff having to carry them up but they were so lovely.

Breakfast was ok although could do with beans and tomato been hot as they were nearly cold. Evening meal was superb so not sure if its a different chief in the evening. We stayed in room 5 which definitely needs a new mattress as the springs were awful (especially the side nearest to the door). We stayed directly above room 5 the year before and the beds were comfort and somehow didn't seem to get as much noise ( although it was New Year's Eve).

I would probably ask for a room at the back of the hotel if it was New Year's Eve again. Plus the bed was uncomfortable but we loved the hotel and the staff and where it is situated.

Amazing location, probably the best in York! super friendly staff, lovely restaurant & cute/quaint rooms. We actually liked that the parking was away from the hotel. Most of the tiny streets around the hotel are blocked off for pedestrians during the day anyway and so it is much easier to be out of all of that. It took us only 7 or 8 minutes to walk to the hotel from the carpark. We didn’t find it a hassle at all. Also the restaurant is super busy so make sure you book before your stay. We did, as recommended, and were glad!

We booked a standard room, so the bed was a small double (husband 6ft4 so a tad small), also, our room faced the afternoon sun and although the temperature outside was quite mild, the room get very hot, and apart from a fan, there is no aircon so in the height of summer, if you don’t like the heat, it would be extremely uncomfortable. Also a minor thing, there was no hairdryer & that’s a basic expectation these days. If you have mobility issues considerations are the stairs (all rooms are only accessible by stairs) and car park.

Fantastic location in the centre of York literally next to the Minster and Shambles. Public parking nearby at Q-Park was great quality with a hefty discount code from the hotel. Room was spacious and well equipped, staff were super friendly and the breakfast was incredible. Can also recommend eating an evening meal at the Forest restaurant it was excellent and reasonably priced for a city centre too.

The only niggle was having a room overlooking the street thats not very soundproof so we did get woken up by the pubs emptying out in the early hours.

Lovely hotel we had a great stay the staff were very friendly and helpful .The breakfast was very good and was included in the price We stayed in a small standard room at the very top of the hotel and thought for us it was just a bit small i will stay there again but would pay a bit more for a bigger room But the location is brilliant close to the minster and all the lovely shops

I wouldn,t say did not like but found the room very small and the bathroom was very narrow but we only stayed for two nights so really did not bother us that much i knew what we were getting when i booked

The location is fabulous in the centre of York, a 3 minute walk from the Minster. The staff are friendly and helpful. The rooms are very pretty, clean and comfortable. The've paid great attention to detail, so the entire hotel and restaurant have a really beautiful and cohesive look. The breakfast is table service rather than buffet and is excellent! You really are spoilt for choice and there are options for guests who are vegan or those who are lactose or gluten intolerant. Great coffee.

As the location is very central, those who are sensitive to noise will probably pick up the odd car at night but it's nothing crazy. The bed for my personal preference wasn't super comfy as I could feel the springs a little, but in spite of that, my friend and I absolutely loved our stay and would happily come back. 10 out of 10 recommend.

Brilliant location for city centre, everything can be walked in under 10 mins.

Maybe I misunderstood, but don't think the car access was made clear. We were told by hotel that they had no parking so would have to park at a remote car park. However they didn't say there was no car access to the property, had planned to drop my 85 year old mother in law at the hotel then park but this is not possible as road is blocked by bollards. My mother in law struggled with the walk, it was a good job my father in law decided not to come as there is no way he would have managed that walk.