I stayed here two years ago and really enjoyed it, which is why I came back again. And I wasn't disappointed, I had a great stay. Everything was fine. The hotel was spotlessly clean, my room was clean and smelled nice and the staff were lovely. I would like to offer thanks to Ivan and Maria in the bar/restaurant who were so friendly when they served me, and Ricky at reception who showed a great knowledge of English football! The food in the restaurant was of good quality and very reasonably priced and the service in the bar area was good. Thank you Ibis Cartagena, I hope to see you again soon.

Not so much a complaint but this puzzled me. My booking did not include breakfast. On checking in I was asked if I would like breakfast included. I replied that I would decide the following morning but was informed that this was not allowed. I either had to book breakfast for all three days or not book it at all. Other hotels will allow you to book breakfast on a daily basis throughout your stay but it was not permissible here. It wasn't a problem for me, I just had breakfast in town but I found this a bit unexpected. It didn't ruin my stay however, I have no complaints.

I stayed at this hotel since they open to the public, It was a great value..everything was new.. I have stayed almost every year, still a good value but things have changed. they need to improve , things like Humidity smell in the rooms from Air conditioning, refrigerators not connected when guest arrives. Poor water flow in shower. not enough water running. towels need to be cleaner.. no butter available for days at the restaurant,

they need to improve , things like Humidity smell in the rooms from Air conditioning, refrigerators not connected when guest arrives. Poor water flow in shower. not enough water running. towels need to be cleaner.. no butter available for days at the restaurant,

The room was an ibis standard bussiness room and the view was amazing.

No amenities, the bathroom had one dispenser for soap and another dispenser of shampoo in the shower and two paper cups instead of glass cup and diferente amenities. The attention of the staff was formal but not nicer at all, the only person warm and kind were the security ones, they help me with my bags and to find a taxi, I’m use to more nice and kind treatment in Cartagena than the one I got from the front desk people . I did not get even a bottle of water of courtesy, awareness of the things I can find on my surroundings or any additional information same at checkout time not offer to help or to call a taxi, I’m happy I only spent one night there.

Locationl, the employee arranged to bring the missing pillow and comforter for my daughter..

I expected nicer staff....with smile and polite behaviour, in others hotel its normal habbit..

You know what you get with Ibis.

I didn’t like the location. The neighbourhood felt a little unsafe although I didn’t have any problems.

The room was quite on the 20th floor, breakfast was very good with a great choice. Personally I didn't like the location and I felt a little unsafe. On the day that I arrived there was a lot of police around the area which din't feel me with confidence. It is a good 20 minutes walk to the old part of the town in the centre.

I didn't like the location, a little far away from the centre.

Really good food. Cleanliness in the rooms was quite good and the location next to the beach was great.

The bar is too small and the lady attending the day we were there, was not kind at all. Light in the room must be improved.

The location was great - easy access to old town and close to airport. The area felt safe and it was a reasonable walk everywhere.

The windows in the room cannot open even one mm. It makes one feel distant from the world. The hotel breakfast was very starchy and coffee was scarce?

Clean and standardized. What you would expect from the Ibis brand. Good varied breakfast. Right across from the beach. Seamless check in and check out process.

Room and little small. Need to uber if you want to head into town.

everything went well. I love this hotel. Great location and very nice staff. Rooms are clean. I will come back there when i will be in Colombia. A special thanks to Mrs Grace , she is very professional and very kind

nothing bad, everything was good. Also the breakfast was great . wifi is working good