Everything was top notch. This is our 3rd or 4th family-stay in here and definitely won't be the last. Room was comfy, spacious, clean and silent. Reception was very friendly, quick and to the point. Wifi was working fine. TV channels were great comparing to competition. The bed was large and incredibly comfortable. The water pressure was great, and bathroom amenities were excellent. Loved it all!

If I must say something negative (although I really don't want to, because this is a great hotel), the breakfast may be a bit cheaper. £25 per person is a bit high in my view, comparing to an M&S English breakfast for £10.

Hotel was In an excellent location, bed was super comfy and hotel room was exceptionally clean. Bathroom was lovely really nice shower. Big tv and plenty of amenities like tea bags and such provided. Staff were pleasant and made sure to ask if we’d had a evening on return to the hotel and guided us to reception on arrival.

They make you pay £100 deposit on arrival which you get back but they didn’t make this clear when booking. Cannot open window in room meaning room is completely air conditioned for temperature which made our throats dry when waking up in the morning

We’ve stayed here before and the location is amazing to visit my daughter at university. The last visit we encountered a ripped duvet cover right in the middle of the duvet on arrival which was promptly replaced. So the service is very good. This time the hotel was amazing and the breakfasts are fantastic. Thank you

I say the only things I didn’t like about this hotel was that the lovely chair in the corner of the room was tatty and the seem split and looking ripped plus some obvious places to clean need cleaning. My wife moved the stool to do her makeup and there was a hairball the size of a flattened wig under it. Maybe they need to address this and move some objects to vacuum underneath.

30 steps from shopping arcade and restaurants (but hotel very quiet). 20 mins easy accessible walk through Olympic Park to ABBA venue. Numerous lifts to get you to your floor/room. Conceige for bag drop-off. Lovely breakfast - excellent choices. Room heating easy to adjust, very comfy bed, decent sized TV, liked the robe and slippers. Iron+ board, hairdryer, fridge (no contents) also provided. Rooms well sound-proofed. Staff very friendly and helpful. Breakfast £20 each, if booked day before. Bar area stays open late for alcohol and hot drinks.

Bit mean with tea, coffee, milk sachets in room, though did eventually bring more when asked :) Online couldn't book a double room with a double sofa bed for more than x2 persons! Hard to get through to hotel directly (managed it eventually) and booked x4 into the aforementioned room...

Rooms were very clean and the shower was really powerful. The bed was very comfy. The location was perfect for our trip to West Ham game. Check in was easy, we got early access to the room and the public spaces were well laid out and very clean and modern.

No robes and nothing in the minibar was unexpected for the price of the room. The Olympic Park view we specifically paid more for was a small sliver of the West Ham stadium and mostly just apartments. We went for a nightcap at the bar, waited for a long time for someone to come over with a menu or to even acknowledge we were there. Finally I went over to the bar, only for it to be made out I was in his way. Not good customer service.

The front-of-house team member, Jay, was excellent, very welcoming and accommodating. My parents were concerned about atmospheric noise on a Saturday and they put them in a quiet part of the hotel. The breakfast selection and quality was also great. Bed was super comfortable. Would highly recommend it to other travellers, just be mindful that the location is very much 'in the thick of it', i.e. attached to Westfield with all the bars / restaurants in close proximity (which is obviously great if that's what you want but a bit of an overwhelming approach to the hotel / not a very peaceful area if that's not what you're after).

I ended up being upgraded having initially been offered a room with a wet room which I declined. i was late checking in so disappointed that the room i had booked was not available as booked but then pleased with the upgrade to a suite. The room was clean and very comfortable, although the coffee machine did not work and the room had no towels (this was quickly remedied by reception. The restaurant was still open despite the time. The service was great and getting a salad was no trouble at all. The breakfast was good - lots of choice and good food (despite bing a buffet).

The reception process could have been better. Asked twice for a VAT receipt and ended up having to email in after the stay.

The staff are very pleasant and friendly, and the cleaning staff keep everything exceptionally clean, the location near to Stratford Station makes access to all parts of London ideal. It has to date been the best presented Hotel I have had the pleasure to stay. I would highly recommend it and would not hesitate to stay again. Thank you for the experience.

NOTHING to dislike

The staff was welcoming and inviting. After a long day of travel they assisted with settling in the kids and luggage to get some rest. Chaye went above and beyond to ensure our three kids had food and we had drinks to let our hair down after a long flight to London. Emma even left our youngest a little surprise for her birthday which brightened her day. She definitely felt special. The location was in excellent proximity to food, shopping and the lube. Location was secure and we felt safe walking at night. Even though our airport was far from the hotel we were there within the hour for a flight during the rush hour because of the accessibility to the tube. Everything was immaculately clean and pristine . Beds were comfortable and we slept extremely well. I could go on on on about this location. Our family of five would definitely stay here again. We could not stop raving about the hotel to our friends who stayed at an air bnb. It was our first time in the UK and definitely would not be my last.

Everything was perfect.

- The location is excellent, especially with the Elizabeth line going into the more central locations in London and to/from Heathrow - Since the hotel's located at Westfield, there's a lot of food and shopping right at the doorsteps if you don't feel like heading out further

- My biggest gripe is that there was no cardkey security to operate the lifts, meaning anyone could come up to the floors where guests are staying, which is a safety concern - Lifts operate very slowly - There wasn't hot water on the first night, but this might be due to an issue with the entire area rather than the hotel itself