Staff were incredibly friendly and helpful! Very clean and well designed.

Location was a big downfall, as a solo female traveller I was approached multiple times outside the hotel and felt very uncomfortable. Ended up spending a lot on Ubers to the nicer parts of the city, hotel is worth it if you do t mind taking some extra safety measures.

The location was perfect for us both arriving and departing from St Charles rail station only a few hundred yards from the hotel.It was around a 10/15 minute walk to The Old Port which is probably the main area for restaurants etc. The staff at every level could not be faulted for their friendly and helpful manner.

No real cribs although for those looking for a hot breakfast there was no variety each day being the same over our five days however there was always an excellent selection of pastries and the like for those favouring or happy with a continental style with nice seating and real attention to cleanliness etc.

A lovely boutique hotel seconds away from the station. It’s about 10 mins walk from the harbour/ other tourist areas. Some people might find it sketchy but it was fine for me as female traveller who is used to living in the city. I didn’t feel unsafe as you walk up a main road to return in the evening. Everything is near. Also a big comfortable room. Dressing gown, toiletries etc. A fantastic spa! Also massage ( I had an amazing one) such a nice treat at the end of the day. Also a cosy bar and a great breakfast. Beautiful courtyard, you can relax in morning or evening. Couldn’t ask for more.

The staff was very friendly and helpful! The room was perfect for a solo traveller, and bathroom was very clean. My room was at the back of the hotel; therefore, I could not hear the noise from the train station. I also enjoyed the breakfast offered on site

Although the location was convenient for the train, the area does not have much to offer if staying in Marseille for a longer period. Given the location, views from the room are alley ways or small streets. It was best to keep curtains drawn. There are additions fees to use the pool & spa area.

The hotel was in a perfect location, after a long flight and train trip to France. It was well run. The staff was helpful and the rooms were of good size since we stayed only one night. Beds very comfortable but we did not have the offered breakfast. The next morning we walked two blocks to the rental car and were on our way. Convenient and very reasonably priced place to stay for travelers.

Our room required two elevator trips because we were in the back building, at our request to be quiet.

Breakfast was very good - plenty of choice. Staff were very helpful

View from the room - looked out on to side street- should have requested courtyard view & whilst only 15/20 minutes to old port found the walk back up hill was a bit of a challenge for my husband as he is 76 & some breathing issues.

Excellent location right by the station and within walking distance of the historic centre and port. Metro station opposite. Very quiet as we were at the back. Staff very friendly and helpful. Room had everything we needed including bottles of water and a kettle for making hot drinks. Although the weather was poor, it was an ideal place to break our journey and to see a bit of Marseille which has a lot to offer. Highly recommended.

All good.

Whether you are planning to visit the city or stay just for the night to catch an early bus or train the Alex Hotel is the perfect choice. As a solo traveller I felt safe because it was right opposite the train station. The room was big, comfy, and clean. I didn't use the spa but it's definitely a plus for those who want to relax. The staff was friendly and helpful. I would definitely go back.

I would put a small fridge in the room.

Location perfect for the station and not far from the old port. Staff were exceedingly helpful. Room for 3 was very well designed to give some privacy for the extra bed(room) Very good breakfast and nice outdoor seating.

Bar area was limited / self-service only We arrived late and were too tired to go out - but nonetheless the reception staff were very supportive and suggested we order local food delivery to the bar.

The hotel itself is very clean and comfortable. The workers are polite, always ready to help, professional. A big plus of this hotel is SPA. Hammam, pool, tropical shower made my stay even more enjoyable.

I would like to specify that the location of this hotel is opposite the railway station, which for me was not a problem, but on the contrary - an advantage. But for some people it may be a problem.