Perfectly located. Excellent design of the buildings, gardens, landscape, interiors. You can’t find similar in this region of Germany. Diana, on reception, gave us upgrade from 65m2 to 120m2, we are definitely coming again.

The Manager of the reception. Can’t re call his name. He should not be there. Or at least not meeting guests. Let him stay in the back stage. Too cheap. Spa reception lady wasn’t having welcoming attitude.

Spa massages were excellent as was the equipment in the physical fitness area. The indoor pool was large and well maintained. The sauna with three rooms also was very nice. People were friendly and accommodating.

The hotel needs an English speaking tv station such as BBC or CNN. When the guests struggle with the German language, it is difficult to get the up to date news. There needs to be a bulletin board at the front desk showing yoga classes and other offerings to the guests.

The swimming is one of the best I've seen; big, spacious facing floor-to-ceiling windows. The room we had was really large and comfortable. I usually notice the little details so I was very impressed by the heavy door handles and the doors themselves; solid, heavy, and built right. Breakfast at the Wintergarten was spectacular. The hotel made my first time in Baden-Baden unforgettable. Thank you :)

The bathroom products should be eco-friendly. Unfortunately, the massage we had was disappointing.

Every aspect of this hotel is impeccable - the hotel itself is celebrating its 150 year in 2022 and is the flagship of the Oetker Collection, quite rightly so! From the ornate decorations, fixtures and fittings, excellent staff, a hotel cat (Cleo) set in mature and stunning grounds, this is one of the finest hotels I have visited to date. The restaurants offer breadth and range in their menu's both at breakfast and dinner. We also had a picnic arranged for our final lunch, sat underneath a willow tree opposite the Allee with our 5 year old. Despite traveling with a young child, the hotel staff and guests were very welcoming. We were provided with a corner suite (415) which had excellent views and a nice position within the hotel, outstanding quality for the room itself, large bedroom and wardrobe space, a separate lounge area and a minibar included in the room rate. Balconies were safe and splendid!

One element that does need improvement are the pillows! They are large but lack any support and evaporate with any pressure, despite double folding and adding a cushion, we finally found some solace.

Basically a fantastic hotel where we like to spend the night on our way to the warmer south of Europe. Stylish, excellent and friendly service that you don't come across much anymore. Certainly in comparison with similar high-end hotel chains, the hotel scores well. The room in the main building could use a makeover, dusty, air conditioning not cooling enough, blanket too thick, pillows too thin, etc. The staff will solve it, but the experience we expected as we had received it 2 years ago was missing this time . Every kitchen goes a bit off track and let's hope we get a better experience the next time we come back. At this level it is more about details and experience and the enthusiasm and hospitality of the staff made up for the somewhat dated room. Grade 9/9 instead of 10/10 last year.

Everything was wonderful. Our room was large with a beautiful view. All the staff were kind and welcoming. They aim to please. Every encounter was a pleasure. We dined in both restaurants for breakfast and dinner. Food excellent, as was service. It’s no wonder it was recently rated the best hotel in all of Germany. We moved on to another luxe hotel in Germany and it is a let down compared to Brenners Park. Try the spa saunas, steam room and pools. We had massages in the spa that were great, and the waiting area was lovely with drinks and snacks. Much better than the public ones offered in town. I hope we return someday.

Anyway, service of the staff is the super best. All of them were kind and polite. When we went to Caracalla-therme, they prepared a towel set for us , and when we left the hotel, they had put water and snacks in our car without saying anything. Of course both the room and the meal were the best. The wife and daughters who were not used to a sauna of the man and woman mixture appreciated a women-only sauna very much. I am going to visit Baden Baden again to stay in this hotel.

Nothing

The property was situated in leafy grounds, the room was luxurious, all contents of bar fridge free and replaced daily, pool was indoor with outdoor lounge area under trees, food was outstanding and the staff could not do enough for the guests, including accommodating gluten free requests.

Absolutely nothing.

The service was outstanding and the staff was extremely humble and courteous, the rooms were spacious and the facilities were extremely clean and elegant

Rooms could be slightly more modern

An exceptional hotel by all standards, exceptional in the building, the furniture, the services, and the high-class treatment of all the staff. A unique experience that I look forward to repeating.