The staff were very friendly and welcoming! The location was ideal as it was within minutes of hikes and attractions but also gives you a feel that you are off the beaten path. We fully took advantage of the on-site spa. Our last night there I had their house special for dinner and it was one of the best meals I had during our trip! Also super pet friendly offering a nice wooded walking path at the back of the hotel.

The mattress was a little stiff for me but great for my husband. They do offer options for different pillows on request which was nice!

This was our first time to southern Germany. We (four of us - 49, 47, 15, and 13) are from Vail, Colorado and appreciate ‘mountain hospitality’. Birgit and her family (and the entire hotel staff) were so kind, helpful, and patient with us. I would go back again and would without a doubt recommend it to anybody looking to explore and experience Berchtesgaden. The location of Hotel Neuhaus (being a little outside the town center) was perfect for allowing us to explore and being off the beaten path.

I regret (and am sorry for) not calling to let them know that we would be arriving late. However, Birgit (bless her heart - thank you Birgit) helped us even though we was well after dark. Next time I will call (+49 8652 9400) if I am going to be late. Sorry Birgit ;).

Extraordinary services and facilities, own restaurant, bar, coctails, wellness area with sauna and steam bath with resting rooms around, free tea, etc. Breakfast was plenty, and a lot to choose from, including such extras like smoked salmon and trout, freshly baked buns, etc. Location is just a few hundred meter away from the Austrian border - rather quiet surrounding, but the next bigger town Berchtesgaden is a good 10 if not 15 minutes by car. Room has minibar, extra bath towels and bathrobes are provided for the wellness/bath area.

I can hardly recall anything. I could say it was a bit pricy, but hey, you definitely get something for your money.

Everything was as good as what you would expect from a Bavarian quality hotel. Traditional German, meaning excellent, breakfast with lots of fruits. This is important in a hiking trip. 8-year old especially liked the indoor pool.

Food served only until 8PM, but there are other options nearby (by car).

It’s our second time to stay this hotel. Friendly staff and good location to explore the nearby areas for traveling with cars.

Great hotel, great staff and a lovely white Christmas! Stephanie and everyone else were just so kind and made us feel at home.

Having to leave.

Good size room with private balcony offering a great view of mountains. The hotel is way out of town but offers dinner as well as breakfast. The food was v. good and the staff friendly and attentive. Good walks nearby.

The bathroom was on the small side but very clean.

Everything! The whole experience, the room, the food, best breakfast and lovely dinner, great hospitality, amazing spa . Amazing location. we will surely be back

everything was very nice, just perfect. The staff was very welcoming and accommodating. they even upgraded my mothers room free of charge so she could be close to our room as we were staying with the baby

nothing, everything perfect

Though Wi-Fi worked well the mobile phone operator signals very weak.