Our family suite has two rooms with two double beds. It's very good for parents with two kids. The kitchen is very nice with enough cookers and plates. The big table for six people is good for dining and playing cards. Breakfast is not included in our room rate, but 15 euro for adult and 10 for kid is very reasonable for the breakfast is very good. The surrounding is beautiful with gorgeous mountains and green forests. Walking after dinner is very enjoyable in the small village. The lady at the reception desk was very kind and helpful. About 15 minutes after she finished work and drove down, I locked the key in the room. After getting the call, she drove back immediately to open the door for us. There is a very good restaurant beside it, and there are several restaurants in the nearby town.

Nothing.

The rooms were spacious and clean. Great location for seeing Eagle's Nest and Documentation Center.

I read a lot of negative about the lady at the front desk. It was experienced by us too. We inquired about a late check in a few days prior to arrival. She acted like it was a huge secret and made us wait for the late check-in procedures via email at 3PM the day of our visit! It brought our family, that was traveling with the possibility of no internet, a lot of anxiety. I think she enjoyed the control of not telling us how to check-in after 6PM and it was completely unnecessary. The facilities, buffet, room were all great though. The front desk lady must go.

Hotel is very nice and clean. Room has many clever details which made our stay with kids very cool (equipped kitchen which you can close as a cubboard so kids can't access drawers, toilet and bathroom are separated rooms, big shower, two sinks, two bathroom heaters, extra wastebin for diapers - you can't imagine how parents appreciate these things).

That's really only thing which surprised me negatively but I understand everyone can have a bad day - when we checked out one day earlier because our son got sick and I came to reception to return the entry card the receptionist first sentence was: "We won't refund you for the cancellation". I guess the cancellation policy is clear enough to everyone who can read and I didn't ask for any refund, just came to check-out and return the card. So I kinda didn't get this offensive speech instead of: "Hello, sorry you are leaving. We hope everything was fine here.."

Definitely I would return if I ever come to this area again!! What a pity that we just stayed for one night :( The apartment is very spacious, very well equipped , quiet and comfy. I really like the kitchen, it has oven, 4 stoves, dishwasher, pans and pots, all kind of cutlery, you just need to bring your own condiments. We cooked meals and enjoyed them with Starry nights on the balcony at night and breezes in the morning. Some driving needed to go uphills though totally worth it. Free parking

The check out guy made us wait until he finished chatting with someone else.

This is a modern hotel, with elevators and a reception desk that's stocked with snacks. The attendant provided us with bus passes which allowed us to ride for free to/from the town (taxi is about 10 Euro). Our room had a decent-sized balcony and plenty of room to stretch out. The place was also quite clean.

The sites don't tell you this, but it's quite remote! It's easily 15 minutes by taxi; 20-25 by bus. Additionally, there is only one restaurant in the area (next door), so you'll want to make reservations ASAP. We had to take the bus into town and ensure that we finished in time to catch the last bus back.

the property people were kind enough to accommodate my kids, though I kept saying them that I had entered details of number of person while booking. But booking.com did not considered children information while booking.

Issue on booking.com side. While I entered the number of person, I clearly indicated 2 adults and 2 child. When booking happened, it was written that child cost is included in the booking, however total number of persons were only 2. I had a understanding that kids are included since I gave the details. But when i reached the property it turn out that kids were not included. There was 10 to 15 minutes of discussion convincing the property people.

I booked for 2 nights. They gave me wrong room key. It was late at the night and nobody to help us. We were lucky we find the room which that key opned it. But the number of beds were less than our need and I slept on the ground. When I complain about the issue, staffs in reception just laughed and did not appologise. I told them I do not pay for that night but reception told me I have to. So I asked her to talk to manager, and manager agreed that I dont need to pay for that night. Then we moved to our correct room and everything was perfect after.

-Spacious apartment with excellent facilities, coffee machine, kettle, kitchenware, etc. Elevator is also available. -There’s a bus station near the hotel, approximately 5-minute walk. (Check bus timetable! ‘Cos I think it’s not frequent.) For travelers who drive (like us), parking space is spacious but driving to the hotel is quite adventurous ‘cos it’s climbing up the mountain with 2 narrow lanes. -I really recommend to add breakfast, it’s valuable! Breakfast is excellent and delicious!

Hotel had made it clear reception shut at 6pm - so we made an effort to be there on time (arrangements could have been made for later arrival though). Bedrooms were large, and kitchen area modern and clean. Bathroom was large - with plenty of place for drying wet ski kit - I assume. 2nd bed was a sofa-bed - but rooms so large, they could have fitted a double bed in along with the sofa bed which would have made it more comfortable.

All lit by bright ceiling lights - which meant it lacked a homely atmosphere. A couple of standard lamps in the lounge and/ or a table light would make it more cosy!

The Breakfast was Exceptional, The food quality and selection was great. The dining room staff was Awesome. The Front Desk Gentleman was Exactly That, a Gentleman. Very Friendly and Very Helpful. The Room Exceeded My Expectations. The Location is Literally a few minutes from the Eagles Nest. There is a Great Bavarian Restaurant right next door. Though they are not related to the Hotel, They were Very accommodating to Us when We told them that we didn't have a reservation. Btw, make a Reservation!! You will not regret it!!

There are washing machines in basement, but you must supply your own detergent. (We left our extra behind to give to others).They machines can be a bit Wonky, so make sure to ask the desk staff how to use them prior. The Desk Gentleman informed Us on usage Prior to Use. That save us from wasting a few Euro 👍.