We arrived a little later and the Lady at the reception was very friendly and helpful with all the questions I had. Parking is very convenient in a underground parking lot across the street with an elevator who brings you directly into the Hotel. The Room we booked had everything we could imagen including floor heaters in the Bathroom and in the separate room for the Toilet. The bed was one of the most comfortable ones we had during our entire trip in Europe. The Breakfast was just perfect and everything was fresh and super yummmmmy. The surrounding area has everything you need like shops and restaurants. All the attractions like Eagles Nest, Panorama road or the Koenig's See is just a couple minutes away if you use a Car. Overall we had a perfect stay and we already plan another trip and this time we will stay 3-4 nights. Can't wait to come back.

We were thinking about that and we can not find anything negative about the Hotel.

absolutely excellent service from bottom to top..very clean,very friendly, our server Raidi excellent dinner service,Igor from spa very friendly, all ladies from spa awesome and Magdaline was fantastic for my massage and facial..front desk again excellent.And the breakfast buffet is massive..we never see this breakfast anywere else..definitely top notch and we will come back!

we love everything

Breakfast was good location was fine.

Bartenders in lobby area had a negative attitude and weren’t very friendly. Especially young guy don’’t know his name! Never introduced himself and acted like we were bothering him. We are from USA and always tip..we did not tip him he was rude. Dog in main dining room upstairs laying near table. Front desk welcome was cordial but transportation info wasn’t very good regarding buses.

I can't say enough positive comments about this property. It is over the top beautiful and in a wonderful location. The staff,without exception,was so welcoming and helpful. They went out of their way to help us at every turn. The breakfast was beautifully displayed and the selection was one of the largest we've seen. Whatever you enjoy you could find. The service at the restaurants and bar was outstanding. The stunning room overlooked the town and had a balcony. The bed and bath linens were very high quality.

We loved everything about this property.

Super clean and brilliant location right in the centre of Berchtesgaden. Excellent breakfast buffet with good quality food. The spa area is area is on the top floors with beautiful views of the surrounding mountains and is a very relaxing place to be.

The room was very warm and difficult to cool down . I had to keep the window open.

Exceptional hotel in a beautiful location makes this hotel a must when staying in Berchtesgaden. The hotel is immaculately presented, with large spacious rooms, delicious breakfasts and exceptionally attentive staff, who meet the needs of hotel guests. The rooms are warm in the summer months but staff provided fans which helped immensely. We highly recommend this hotel if you want to explore Bavaria and Lake Konigssee.

Everything about this hotel was perfect. We were there for the Christmas market which was right out the back door. Parking was also super convenient, we could take the elevator from our room to our car. We would definitely stay here again!

Staff were all really friendly, talkative and very helpful. The room was large and the facilities and views from the hotel were top notch. The breakfast was outstanding and the dinners were pretty good too. It is right in the centre of the town and very easy to get up the mountain, to Salzburg etc.

Charge for changing the bedding/towels Everything else was great.

Very well maintained and run. Super friendly staff that really paid attention and made our experience feel personal. Absolutely beautiful location that offers something for everyone. Great food and facilities. Our little one loved the rooftop jacuzzi and we were able to use the babysitting services and also enjoy a massage and the saunas.

The water temperature in the shower was inconsistent. The room seemed to lack ventilation. it got hot and stuffy even with the window open in the winter.

We loved everything about this property!!! The breakfast buffet was amazing and the location was the best…walked right into the market!

Parking is interesting but once we figured it out it wasn’t too bad.