The staff are professional and fluent in English. They welcome you with a smile. If rooms are available, they are flexible to provide you an early check-in. The breakfast here is great. I loved their fried bacon. They have a sauna. It isn't an 8 minutes walk from the train station and the bus station.

My single-bed room did not have a heating radiator.

Franz was absolutely outstanding in his customer service. He gave me great advice and answered all of my hundreds of questions happily. I arrived late and missed the spa so he ensured that I could go in the next day(although I was only staying one night), as it is only open 2-8pm. I really appreciated that as the spa was part of the reason why I booked this hotel. Thank you Franz for being so helpful! You're a star! I hope your manager recognises you for being so good at your job. Also, the hotel is stunningly beautiful. The views are impeccable. My balcony had the best view and so did the breakfast room. The breakfast was the best I've ever experienced. They had EVERYTHING! I travel a lot and honestly, just amazing! My room was comfy, lovely and clean, bathroom had a lovely shower and again, the view! Comfy bed. Spa jacuzzi and sauna were so relaxing. I stored my luggage through the day and it was kept safe and I was also given a bus pass to visit the lake. Wonderful thought. Thanks for one of the best stays I've ever had! I will definitely be back and recommending you to everyone I know.✨✨✨

Nothing to do with the hotel, but I'd planned to visit the Eagle's nest but hadn't realised it's seasonal due to avalanche risk, etc. Just a heads up for anyone planning this to check it out first.

The staff at AlpinaRos are fantastic, especially Franz! He was so helpful, friendly and welcoming. The hot tub/spa area, and will only get better with the current addition of the pool. The view from our room was amazing and we were very happy with our location so close to town and the bus stop.

Nothing about the property, however we did have 3 of the rooms surrounding us playing music, chanting, singing and laughing through the night until 3am. This was unfortunate as we had to be up at 5:30am to travel and couldn’t sleep on our last night. It would be good if that was managed by staff but we understand it wasn’t their fault.

Memorable stay. Beautiful location, character and ambiance of hotel is like a postcard, Franz greeted my daughter and I with an enthusiastic and informative welcome. The morning staff made sure we had a fulfilling day in Berchtesgaden to make the most of our short stay. They gave us so much of their time - and taste of gluhwein - after all, it was the Christmas season. Would love to return for a longer stay.

Stay was too short and I don't remember the morning staff members name - sorry!

We really enjoyed our stay at AlpinaRos. Breakfast was in a relaxing setting with a wide choice of food available. Our room was comfortable. The spa area was relaxing after a day of touring around. Very friendly and helpful staff, pointing out the town features and a good walk which goes along a high route above the town. Location is ideal if arriving by train, a short walk from the station with a small uphill section. From the hotel it is only a short walk to the town centre, with a shortcut through a very beautifully maintained cemetery. Highly recommend.

Nil

The staff were all amazingly helpful and courteous. We loved the location for its closeness to the Berchtesgaden HBF station and the main shopping/dining area. Although, there is one steep incline to get to hotel and one to get to the main dining and shopping area. If we had mobility issues it may have been difficult getting around. The guest pass that gave us discounts at certain places and free bus rides to further attractions was a nice surprise. I believe it is included with all rooms. The rooms are rustic, cottage type but the lounge and breakfast area seemed newly updated. We had a lovely view from our first floor room patio/balcony. They just added a pool too!

Nothing I can think of.

Once you get used to walking up the hills, it's a great location - close.to the main station on one side and close to the tourist centre on the other. Staff was exceptional and very friendly - thank you Franz for your delightful welcome! The hotel is lovely - a little dated - but there is a really nice spot to enjoy a drink near the fireplace and watch the world go by. If you feel like mixing up your food options, you should try the San Restaurant - a fantastic experience

Only complaint was temperature in the room which was very very warm....so much so we had to open the windows. But that is the same for all hotels everywhere (and at least here, we could open the windows!)

Hotel was fine. We had a large 2-bedroom apartment style room. Seemed a little old but had everything we needed. No fridge and TV only gets about 10 channels. The breakfast in the morning was very good. Also, location was good being just five minute walk from a bunch of restaurants and shops and close to the road that takes you to Eagle’s nest or the salt mines.

They have limited parking and when we were there they were building a pool right outside our room so you had to walk through part of a construction zone and it took away from the beauty of the area. Staff were sometimes hard to find. There were times we waited at the desk for 15 minutes to talk to someone and then just gave up and left.

Front desk was very friendly and this place could not have been better located for a trip to Berchtesgaden. We were able to easily walk to wonderful restaurants. It is a typical German family type hotel and was perfect for us. Playground just behind hotel..parking was tight but free and we found a spot. Would absolutely stay again. Location was great. Family apartment was pleasant. Balcony view was A++

Nothing, it was a nice stay.

We drove to this hotel, and parking was quite convenient, located right next to the main entrance and the side entrance. The hotel itself has a long history, which adds to its charm. When we stepped out from the hotel onto the street, we were amazed by the stunning scenery. In my home country, charming small towns are quite common, but the combination of snow, history, and culture made this town truly unique. We spent Christmas Eve here, and it was an unforgettable and wonderful experience.