Our room was bright, spacious and exceptionally clean. Big comfortable bed, fantastic power shower and plenty of space for our belongings. The mini bar with the complimentary selection of local soft drinks, beers and water was a lovely touch. There was a steamer in the wardrobe which was very handy and robes & slippers were also provided. The reception staff were lovely - really welcoming and friendly. Check out time was 12 noon however we asked if we could leave our room at 1pm as our flight home wasn’t until later in the afternoon and reception were more than happy to arrange this for us. We had breakfast included in our booking - this was quite a basic offering in the restaurant but tasty enough. I would certainly stay here again and definitely recommend.

Good location - close to Ostbahnhof but quiet street, shop (REWE) around the corner. Some nice restaurants nearby. Parking is expensive but under the hotel.and easy to get to. Soft drinks in the room were complimentary and replenished every day. Rarity these days. Staff very helpful and friendly. We had reserved two rooms for us and they put us to twin room so we could interact directly Breakfast is good - everything is of a good standard.

AC in one the room was only on cold, (night was still cold) we had to turn it off, the other room was fine.

Nice rooms, relatively clean. If you need to do business around Ostend it’s a great location

The staff treated me horribly…so arrogant. I will never return there. Strange why receptionists think it’s ok to treat their guests badly for no reason at all

Excellent Location and Top-notch Service I stayed at INNSIDE Ostend by Meliá twice: the first stay was from October 18-22 and the second was from October 24-25. The hotel is in a very convenient location, and the property itself is clean and beautifully designed. During my first stay, there was an issue with my booking at check-in, as the reservation could not be found initially. The staff quickly registered me under new conditions, but later confirmed that my original booking was indeed in the system. It was an error on their end, which they promptly corrected. I want to thank the entire hotel staff for maintaining such a high level of service, especially the reception team. They were patient, understanding, and resolved the issue with professionalism, all while keeping a positive attitude and a smile—something that is becoming rare in many service industries nowadays. Overall, I had a pleasant experience, and I look forward to staying here again!

Really lovely stay. Beautiful room layout. Really early check-in for free. The gym and sauna. Free mini bar with lovely soft drinks. Very kind staff Close to transportation

Room was slightly dirty with a woman's lipstick and toothpaste on small mirror. on arrival. I saw a previous comment about the towels being very old and worn in the rooms. Agree with this. But the towels in the sauna were lovely and soft. I was solo women travelling. I was cautious using the Public transport in Frankfurt - people around the area look a little rough, graffiti, drinking on Public transport. I took a bus and train from the airport 45 minutes. The hotel itself is very lovely and comfortable. I did enjoy my stay.

I had a wonderful stay at this hotel! The service was excellent, and the staff were friendly and attentive. The rooms were comfortable, clean, and well-maintained, making it easy to relax after a busy day. I especially enjoyed the sauna and the gym, which added a nice touch to my stay. The hotel is conveniently located, close to the U-Bahn and within easy reach of the city center, making it perfect for exploring the area. The food was also great, with a good variety of delicious options for breakfast. We had halfboard so we enjoy every evening 3 course dinner which was always tasty and fantastic. You could choose from 3 options for maincourse. Overall, it was a fantastic experience, and I’d highly recommend this hotel to anyone visiting the area!

-

I booked this hotel for proximity to Messe and for that it was great. It was easy to get around and much more central than I expected for being near "Ostbahnhof".

Overall I found the hotel somewhat sterile and not particularly inviting. My room was fine but again, the minimalist design and color scheme felt more cold than elegant. Unfortunately, the sheets on my bed had to be changed and I didn't find the bed comfortable to sleep. I've stayed in other Melia hotels hence why I booked this one but, after this stay I may rethink whether I want to stay in INNSIDE hotels again in the future. You can find comparable accommodations for significantly less money. I don't find it good value for money.

Excellent Location and Top-notch Service I stayed at INNSIDE Ostend by Meliá twice: the first stay was from October 18-22 and the second was from October 24-25. The hotel is in a very convenient location, and the property itself is clean and beautifully designed. During my first stay, there was an issue with my booking at check-in, as the reservation could not be found initially. The staff quickly registered me under new conditions, but later confirmed that my original booking was indeed in the system. It was an error on their end, which they promptly corrected. I want to thank the entire hotel staff for maintaining such a high level of service, especially the reception team. They were patient, understanding, and resolved the issue with professionalism, all while keeping a positive attitude and a smile—something that is becoming rare in many service industries nowadays. Overall, I had a pleasant experience, and I look forward to staying here again!

The hotel is well-located and well-connected to other parts of the city. The room was clean, pleasant, spacious, comfortably furnished, and quiet. The bedding was very nice, although I had to remove the hot plastic mattress protector from under the bedsheet. Breakfast was tasty, and the hotel staff were friendly. There are several restaurants with nice food nearby, as well as a market and a large drugstore. I can recommend this hotel.

I have no complaints except for the plastic mattress protector under the bedsheet.

Clean comfortable room. Nice bed. Great pillows. Spacious enough and very warm and light. Free soft drink minibar was a nice touch. Tram stop right outside the front door. Breakfast downstairs was convenient, good variety and relatively cheap. Staff were friendly and helpful.

TV was not a smart Tv, so can't cast from your own device. Remote didn't work well. No heated towel rail in the room so difficult to completely dry your towel. Breakfast was just ok in terms of quality. Coffee was bitter, bacon chewy and bread dry.