The hotel is in a great location, close to the centre. We were attending the Theatre am Zoo which was opposite, across the square. The room was a good size and comfortable. Plenty of hot water. We were regularly asked if we wanted the room serviced but.we didn't need it. Towels were replaced halfway through our stay. The staff were helpful and always friendly. Everything was clean.

The bathroom was a little dated but it was clean. We noticed that the room opposite was being painted. So hopefully the hotel is keeping up with that programme. The restaurant wasn't open while we stayed. We tended to sort ourselves out for breakfast, so didn't sample the hotel breakfast.

The location is great! The metro is right in front of the hotel. Just be aware that you may encounter strikes. There is also a taxi stand right in front of the hotel. They can prepare special hot plates (like cheese omelette) for you free of charge when requested. The staff was very attentive, but some days it was difficult for a single staff member to serve many guests.

The elevator was old and broke down all the time. To go up to the fourth floor, you had to press the fifth-floor button. There was no internal telephone in the rooms. There was a telephone but there was no cable to connect the telephone. There were times when I thought they were serving leftover food from the day before.

Property is so close to town, we walked everywhere and even places we could not walk the transport options were endless and in walking distance. We went in summer and although there is no aircon the fan works surprisingly well to cool the room. I saw a lot of other hotels claim to have air-conditioning but many of the reviews at these places said it did not work anyway, so if this is a defining factor for you when booking, I'd still book here. Staff were friendly and always helped us throughout our six night stay when needed. We first arrived after 11.00pm and at 1.00am our uber eats order had still not arrived. Reception was kind enough to make us some sandwiches. Would stay here again in a heart beat and most reviews that are negative seem to be basing their complaints around very high standards and probably should have booked a five star hotel instead of expecting this to turn into a five star hotel upon their arrival.

The hotel has a very good location, with the metro station right unter it. It takes about 20 minutes on foot to reach the central street. There is a small parking area in the courtyard, but there was free space. The parking is closed at night. We arrived earlier and left later, and they allowed us to leave our car there without any issues. We did not pay for parking. I don't know why some people say that the entrance to the parking is too narrow. It is a normal entrance for a standard car. The staff is very polite and friendly. There was breakfast, but we didn't take it.

We stayed at the 5th floor with the side view on the zoo. Though the view was to the street, it was quiet at night and we liked it. The view to the inner yard is not so picturesque, so I recommend the street view. Parking in the yard of the hotel is an advantage too (I would say up to 20 cars can park there). Parking is paid like in most hotels in the city (14€ per night). In general, everything as in the room description and this hotel is a good value for the money. Location is nice, easy to get everywhere feom there. We stayed there for a week and felt safe.

Not quite polite woman from the reception but the guy was fine. Cleaning was so-so.

The desk staff were wonderful (I can’t remember who checked us in, but he was particularly excellent). The room had a huge window to let lots of light in. We were centrally located in Frankfurt, which made the need to take public transport basically unnecessary (we were only there for a day mind you).

There was no A/C in the room (I’m sure I just didn’t read closely enough when booking). Thankfully it was nice and cool during the evening so that was a non factor overall. For having two of us on the room, it was quite small, but again, overall a non factor for us.

I loved the BIG rooms and the thought behind the design. A very good team at the reception, and a very welcoming, patient guy who waited for us and was willing to keep his shift until we arrived to the hotel, although the late check-in at midnight. It is nice that they have a small refrigerator at the reception where we could buy drinks.

Elevator was not working in one of the buildings. The room could be cleaner with attention to the small details.

The location is great, near U bahn also S bahn. Price is good and the service of front desk is wonderful! This is our 2nd time stay here, next time this hotel is our first choice too.

If we really need to point out, the shower place is covered by a curtain which can’t prevent water coming out. Except this, everything is just great!

The room is comfy enough and bathroom clean and spacious Location and Ubahn just 1 min walk. There is no kettle in the room but it can be borrowed from the reception for 10 e deposit which is fine

The sound proof is poor and you can hear people next door but was lucky to have quiet ones Big key to the door rather than a magnetic card but it can be left at the reception when going out.

I like everything here ..I dont mind much about the room size , but the location is very strategic...surrounding can find many eateries and cafes..and they do cleaning services upon request.

maybe they can store some coffee or tea..