It has everything one needs, even a washing machine and a dryer, the room is really big and nice. The staff was really friendly and helpful and the location is fantastic, in less than 15 minutes you're at the harbor after a nice stroll through a small but nice park and to reach the hotel from the central train station it's enough to take a bus (lines 16 or 17) for a couple of stops and in 10 minutes you're literally a couple of minutes at walking distance from the hotel. Also a U-Bahn stop is around 5 minutes walking distance away if needed. Overall a wonderful experience and we will definitely come back next time we're in Hamburg!

We had really pleasant stay. Our apartment was more that we expected. Very clean, super comfy beds, amazing shower. Kitchen very well equipped if you like to cook like us. From the first moment of check-in staff was amazing and helpful. Sabrina helped us to order pizza and made us feel welcomed at every step. Pool was unfortunately closed(which we knew before booking anyway) but sauna and small gym was open, super clean and fun....Overall we will be back for sure

Only one thing maybe....TV set needs updating to smart tv : ) We tried to watch movie but all movies are dubbed in German. Anyway no big deal.

I asked for a quiet room and it was indeed very quiet, which I greatly appreciated. I never heard a single door slam or even any sounds from other guests. The bed was very comfy, the kitchen well-stocked and the bathroom clean and bright with great water pressure.

I was somewhat disappointed that the TV offered only German channels with no subtitles whatsoever. I thought this rather surprising for a hotel with international allure. Also, most of the radio stations did not work so there was very little choice. The kitchen was well-equipped but was missing a dishcloth, so I resorted to using the face cloths from the bathroom instead. Although I opted for no room cleaning during my three-night stay, I would have liked to have the coffee pods and little milk cups refreshed daily. As a minor point I would say that the carpet and curtains could definitely do with replacement in nicer colours (blue and white for example) as they looked a bit old and grubby.

Large suite - two bedrooms (I only used one obviously). Very nice bathroom but the lighting at the washbasin was strange and not ideal for shaving etc (light from just one side). Well equipped kitchennette. Nice underground parking garage nearby with direct access to the hotel. Good breakfast facility and there many restaurants and food shops a short walk from the hotel.

I got stuck in the lift on the last day, sat there for 30 mins until they sorted out the problem. Was told it was a power issue that had affected the whole neighbourhood. Fair enough and I didn't suffer, just annoying. The hotel staff was very apologetic about it.

Full kitchen, separate room, swimming pool, spa, service.

One shower stall (on the right) in the swimming pool area needs instruction on how to turn off the shower as I noticed someone had used it and didn't turn off the shower after, and the water just kept flowing for over 10 minutes and wasted. I pushed the knob to stop the shower. Some people might think that it'll be automatically turned off because it's a pushed in knob style, but either the knob is malfunctioned or it has to be pressed in again to turn off. It'll be good to fix it or put the instruction in that shower. Thanks.

The staff are so helpful and attentive in the hotel and all work tirelessly to accommodate any request. We were traveling as a family of 4 with 2 kids and our balcony door wouldn't close. The team upgraded us from a one bedroom to a two bedroom suite without an issue and were so helpful with moving us. The pool and gym are great - I'm a runner and the treadmill was exactly what I needed. The kids loved the pool (slightly cold but still swimmable). The kitchenette is fully equipped and there is a mini supermarket a block away where you can buy all basics. And a bottle of Chardonnay is €3! Bargain!

I can't really complain about anything, the hotel was great for what we needed it for.

Close to the center, spacious rooms, nice design, comfortable beds. Easy check in, well equipped kitchen. Nice thick curtains on the windows, to allow sleeping in. Easy to access by public transport. The sauna and wellness area were really nice. There are a lot of grat restaurants in the neighborhood (eg: Mesetas, Nomi) and two supermarkets just around the corner.

Parking is a bit expensive and the fitness room could have used some more / larger weights.

I was greeted by Sabrina, the Manager, the best hotel manager I met in my life. She was very helpful with all questions answered about dinning, shopping, transportation and etc. She has this charisma you want to talk to her more them here time allowed.

expensive breakfast

They gave us super nice vegan breakfast after we requested in person. We really felt welcome with out diet. They were also very flexible with check-out times and generally everything we asked for. :)

Communication through the app was not the same vibe/efficiency as when we were talking in person. Also, we assumed they will not clean our room, if we arrive with a dog, but they did. This should be more explicit! Most dogs could feel threatened by a stranger entering to clean!

This is our second stay in this hotel. The location is very good (we walked everywhere) and the kitchen is well equipped. Also washing machine and tumble drier in bathroom. A bakery and supermarket at the end of the road. Friendly staff. Plenty of restaurants you can easily walk to - for example French restaurant around the corner and the Portuguese Quarter also nearby.