I absolutely loved my stay at A&O Hamburg City Hostel. The entire place was clean, modern, and well-maintained. The rooms were spacious, the beds were comfortable, and everything felt safe and organized. The common areas had a great social vibe, perfect for meeting new people, especially if you’re traveling solo. The staff were friendly, helpful, and available 24/7, which made the experience even more pleasant. The location is also super convenient—very close to public transportation and easy to reach the city center. Excellent value for money. I would highly recommend this hostel to anyone visiting Hamburg. If I ever come back, this is definitely where I’ll stay again!

The room was larger than usually rooms like these are, it was comfortable and everything was in order. Nothing extra but everything you need. The shower was good, beds comfortable. You could leave your luggage to store after checkout for free in the luggage room.

You can hear the neighbors doors closing very loudly. TV didn't work in our room. I didn't like the route to the city when walking by foot - the first 10 to 15 minutes to the main train station were not too nice - loud streets and a spot where homeless people hung out often, but it wasn't too bad.

It was bigger than the other A&O hostels we had been for our trip around Germany. Getting there from the HBF with the the trains were the struggles of our trip since there were no elevators at the Berliner Tor stop and because of the ongoing construction, it was hard to get to the other side of the road to the hotel especially with a stroller. Also, the hotel even though had exits for strollers and wheelchairs, there were still some stairs anyway! But apart from that, the hotel room was comfy for all 5 of us. The kids always loved the “Kids Corner” it was their highlight at every A&O hotel we lodged. It’s truly a family friendly hotel/hostel. ❤️

I stayed at a&o Hamburg City for two nights and had a great experience. The apartments were clean and had everything I needed. Dilshod and the rest of the reception staff were very kind and friendly, answering all my questions. The location is close to public transport and some nice cafes. The common areas were well-maintained and a great place to relax. Also it was quiet in the room, which I really appreciated. The price was reasonable for the quality of service. I would definitely recommend this hostel. Thank you for your work!

I was very positively surprised with the quality of the beds, the cleanliness and how friendly and accommodating the staff was. The room was spacious enough for two people and their luggage. Despite the heavy traffic beside the property it was quiet and the drapes kept the room dark. Had a good night's sleep! Breakfast was pretty basic, but very generous. Loved the mirror and the lightning: great for doing makeup.

The bathroom was a bit small and the drain cover of the sink was missing. The towel heater in the bathroom didn't get warm, but it's more of a minor inconvenience.

We have 2 new nice people VINOD and BRITNEY thanks to them they just made easy my stay at the hostel. And also I wanna thank again and again AHMED, DZIKRI, UZAIR those people are very professional very helpful, I saw them working very hard every time and they still keep the smile and keep helping all the people. Thank you for this lovely team and I hope it will be keeping like this

Everything was TOP with AHMED, DZIKRI, UZAIR, VINOD, BRITNEY thank you to this professional TEAM :)

I'll give some advice that I came up with myself. Modernize the system of checking people into rooms by adding a section on the registration form at the reception that asks, "What time will I start preparing to leave?" Then, update the system so that it assigns rooms where people will wake up at approximately the same time. I checked in, and the next day I had a long and difficult journey planned to start at 9:00 AM. However, my neighbor woke up at 5:30 AM and started getting ready, another one woke up at 6:15 AM, and another at 6:30 AM, and finally, someone else at 7:20 AM. As a result, I ended up starting my journey at 10:00 AM because I didn’t get enough sleep at all. Point number 1.

The room was clean, comfortable, minimally stylish and met all our needs well. We were really grateful for complimentary early check-in as the staff member could see it would useful with our baby. The view and natural light was great. And even though we were right next to train station, the noise wasn’t intrusive (useful to note we were on the top floor).

The guest kitchen was a sad state to discover. Although quite clean, its cupboards were completely empty of cookwear, crockery and utensils. There was only one pot to use on one working hotplate. And a kettle that didn’t work. So cooking a meal was not so functional. That said, the fridges were ample.

AHMED is the best ! Ahmed is the one who can really make you feel at home and help you for everything, sometimes I saw him working alone 24h ! Trying to not let the line be bigger ! Thank you for this serious Man and also thank you for the other like UZAIR, DZIKRI I hope these people can get promoted and very soon !

When I come the first day here I saw only 2 personals working at 15h which all the people are coming to do check in ! The line was really really really long !!!!!

We used a 4-bed room for the whole family and requested a baby bed. The room and bed sheets were very clean. Toilet and shower separately is very nice when you are a big group. Overall the place (inside and outside) is quite noisy but despite that the insonorisation was adequate. The hotel staff was always very nice and helpful. Once we actually lost our daughter (3yo) while in the hotel because she just decided to explore by herself. It's a big hotel so she could have been very far already. We asked the reception for help and they dropped everything they were doing to help find her. In just 10 minutes they found her on another floor. That was very scary but I really appreciate that the staff took our request seriously and acted immediately.

The hotel features a kid's corner but actually has very few toys and is generally in a dire state. It is not interesting to stay there for more than a few minutes. The hotel has a common kitchen which weirdly enough is not even advertised online. It was not very clean and very minimalistic. Having access to a fridge and kettle was very useful.