The elevator was a plus when traveling as a senior. Staff was friendly. Breakfast delicious.

Unfortunately the front desk is not open or reachable all day long. It was not explained that if you want your room cleaned you must let them know the night before. We arranged for their taxi driver to pick us up at 4am to catch our early morning flight and he never showed up! No way to reach anyone at that time of the morning and this place is on a non-busy out-of-the way street in old town. Not happy about that arrangement and my cell phone service was no help.

I had a great stay at this hotel. The location was perfect, easy to get around, and close to everything I needed. The room was clean and well-maintained, which made the stay comfortable. What stood out most was the staff: very polite, helpful, and professional throughout my visit. I also appreciated the breakfast selection—especially the gluten-free bread option, which isn’t always easy to find. Overall, a reliable and pleasant experience. Would definitely recommend it.

The staff were very welcoming and friendly. The location is very good if visiting the Christmas Markets.

Early check-in wasn’t available, and luggage was stored in what seemed like a public café area rather than a secure space. The room was hot at night, requiring the window to be left open to cool down. This added to the significant noise from drunken smokers outside the neighbouring bar, which lasted until the early hours of the morning.

Can't beat the location. Right in Nuremburg's old town, but in the quieter part of it and far enough from the clock tower that you're not jolted awake every hour. Staff also gave us a map and a brochure of what to see in Nuremburg when we checked in. They also marked the hotel's location on the map. It's a small gesture, but many of our other hotels did not do this, and it was very much appreciated.

Laundry facilities would have been helpful, but that's about it.

The staff I met on arrival was very friendly and helpful. Gave me a map and circled some information so I knew where to head out to. The pool, sauna, and gym equipment were brilliant. I really appreciated having some exercise on my holiday when I got back to the hotel 😊 The place was very clean and well put together

I wish there was a spare blanket for the bed as it was a little chilly at night, since it has hit autumn

Best place to stay in the Old Town for single Black Women, or persons worried about discrimination ☆☆☆☆☆ I have only good things to say about my experience here! Warm welcome, very clean, excellent breakfast options >totally worth it for a Vegan - I requested vegan in advance< Super helpful Staff ♡ Thanks so much for the sightseeing tips from a locals perspective 😀 Very close proximity to The Durer Museum ☆

Have nothing bad to say ☆

The hotel is very cozy with a great location. Just in the heart of the beautiful Nuremberg. The staff is amazing, they are very helpful and friendly. A lady (I don't remember the name, unfortunately) gave us the best tips about where to go and what to eat with a very beautiful smile and patience. The room facilities are basic, but pretty comfortable. This is a hotel I would be back to!

The only thing I did not like is that the hotel was closed (including the nice terrace with tables and chairs) and without staff in the evenings, but I guess they were understaff because of the economic situation. In any case it did not affect the quality of our stay. I wish you a good luck, dear Burghotel team.

The location of the hotel in very convenient, right in the center of the old town. The room was clean and comfortable, the hotel staff is friendly.

The breakfast was quite disappointing. Just eggs, ham, vegetables and cereals. Moreover, you have to pay extra euros for coffee! Such breakfast is not worth its money.

The location was amazing, very close to the central market. The staff was probably the most friendly I have encountered in 40 years of travel! Accommodations were clean and comfortable. Will definitely repeat again in the future.

There was only one issue, a broken shower handle. Took a bath instead, not a big deal.

Very central position. Well-equipped hotel with swimming pool gym and sauna. Quality food at breakfast. Comfortable single room. Daily cleaning services are suspended if not requested

The reception desk is available only in the morning. In case of late arrival, this makes the procedure complicated especially for non-german speakers as all the messages are in German, despite nationality.