The location is superb, very close to St Catherine's Arch, but it was very quiet. The room has a decent size that was much larger than I have come to expect for older historical buildings. The traditional decorations and sparse furniture added a nice old style touch. The queen size bed was very comfortable. The en-suite bathroom was also a very decent size, very clean and equipped with modern fixtures. The breakfast a la carte was delicious. The staff was very attentive and they maintained the whole place in good condition.

There was no stand to lay the suitcase and open it so I had to lay it on the floor. I would replace the single chair that was in my room with a suitcase stand or a large dresser that can hold a suitcase on top.

I loved everything about this hotel. The territory is a dream. It’s absolutely stunning. The room was beautiful. The breakfast menu was extensive and delicious and the staff were very helpful. The security is impeccable. I could leave my bags at the reception after having checked out. The internet worked well and everything just seemed so well thought.

If I had to really say something, I would only probably mention that every single time you want to enter the hotel, you have to buzz the front door and wait for someone among the staff to open the door for you. I believe it would be more convenient if there would be an automatic door.

The location is amazing. Located less than a block away from the Santa Catalina Arch! It’s centrally located in Antigua and close to everything you want and need to see. The property grounds are gorgeous. The hotel is very safe with a security gate in front with easygoing staff to protect you.

The did not like how breakfast was located right outside more door in room #1 so there was no way I could sleep in if I wanted to with all the noise. Also, do NOT ask this hotel to help you arrange transportation! I made the mistake of asking the staff to help me get a ride to San Lucas Toliman, close to Lake Attilan. The staff arranged transportation for me, which was overpriced at US$175. The driver was very unsafe since he was texting while driving and I felt extremely uncomfortable during the ride. What should have been a 2 1/2 hour trip turned into a four hour trip with all the stops. The driver decided to make as well.

We loved the location of this hotel - it was right in the center of town, with everything needed within just a few steps! Even though it was so centrally-located, once you walked into the hotel you were transported into a tranquil oasis. The breakfasts were lovely, and the staff even helped us out with getting an early breakfast on one of the days. We did laundry and it came back same day! Would highly recommend.

The room didn't have much airflow, but the included fan helped.

The hotel is located around the corner from the Arco -- one of the main tourist attractions in the town. This location was convenient because every tuk-tuk driver knows how to drive to the Arco. The hotel was Spanish colonial classic. Central garden with rooms around it. Breakfast is served at tables around the courtyard. The garden is well kept and at night candles are placed throughout that results in a very romantic mood for the place. Our room was spacious, quiet, and comfortable.

NA

My husband and I loved our stay at the San Rafael Hotel. One word: ROMANTIC. The San Rafael is a couple stay for sure. There are 7 Suites and the layouts are amazing. The whole hotel is so well done, clean, and so much room. The breakfast is included which is great as is the staff. The outside layout is gorgeous my husband and I took non professional photos and they are beautiful. The location is central Antigua so it’s beyond a perfect location.

There is not Air Con; nor are there air units and the room fans provided are too small. The nights we stayed the electricity when off each night which is apparently normal in Antigua however, the recovery after the electricity finally came back on it took ages to feel cool again. This would be my only comment which is attached to the price of the room; which is high for hot night sleeps.

Powerful shower with lots of hit water. Full menu for breakfast selection - almost anything desired was available. Terrific coffee. Staff was the most attentive and competent as well as genuinely nice and caring, of any staff of any hotel we’ve ever stayed in. A phenomenal experience. Small and intimate hotel. Beautiful interior spaces. Wonderful antiques and art. Perfect location.

Mattress was a bit lumpy on one side.

Excellent location, even if it was so close to the main tourist area it was very quiet. Large rooms, the courtyard was fantastic. High security gated entry. Very helpful staff.

Just nitpicking, an addition of a chest drawer would have helped to store clothes without bending. It's hard for older people to bend. Could have added one or 2 foldable luggage racks. There is no AC in the room but it was not needed during our stay.

I had an amazing experience during my stay at the hotel. The breakfast was absolutely delicious and there were plenty of options to choose from. The room was cozy and comfortable, and I loved the decor of the hotel. It had a unique charm that added to the overall experience. The hotel is situated in a prime location, which made it easy for me to explore the city on foot. I was able to visit all the major attractions without having to travel too far. Overall, it was a delightful stay and I would highly recommend this boutique hotel to anyone visiting the area.

We absolutely loved this hotel! It is without a doubt one of the nicest places we have ever stayed. I loved how convenient it is to everything (literally right beside Santa Catalina Arch), and yet as soon as you pass through the gate you feel like you are tucked away in a tranquil and private oasis with a beautiful secret garden in the central courtyard. Each room in this hotel is different and some are larger than others. We were not able to stay in the same room both nights due to availability, which gave us a chance to experience two different rooms: room 1 and room 3. Room 1 was absolutely amazing. It is huge and has high, vaulted ceilings and a large fireplace and sitting area. The bathroom is set apart around the corner and the shower also has a vaulted ceiling, chandelier, and skylight. Everything felt very grand. I appreciated the makeup mirror that was provided so I could get ready without turning on all the lights and waking up my husband. Room 3 is still very nice but smaller and less grand than Room 1 (it doesn’t have a vaulted ceiling or separate sitting area in front of the fireplace). If we had stayed in Room 3 first I think we would have loved it, but it was a bit of a letdown coming from the huge and extravagant Room 1. With that said, Room 3 is not right on the central courtyard, so it feels a little quieter and more private. I think every other room is on the main courtyard, aside from the big suite (which is just beyond Room 3 in its own courtyard). The San Rafael is a small hotel (I think there are only 6 or 7 rooms) and it feels very intimate and boutique-like. A few other pluses about this hotel: First, I really loved taking breakfast outdoors in the courtyard surrounded by the beautiful garden, and second, it felt very safe. The gate locked behind you when you walked out on the street so even in broad daylight you still had to ring a doorbell to get in. At night, there is a door and a gate. All told, we absolutely loved this hotel.

The only windows look out onto the courtyard and there is a table directly outside the window (where people take breakfast) so we didn’t really open our window, which made the room a little dark. Not a huge issue though.