We arrived at the hotel after a bit of a drive from the airport and were warmly greeted by the front desk staff. They made a short inquiry about our stay and gave us the best welcome, offering drinks and refreshments while providing recommendations for our visit. The front desk team kindly upgraded our room to a king-size suite, which was perfect for marking our special occasion. There was a lovely cake in the room, and all the staff were extremely warm and welcoming. The room was super spacious and had a lot of lovely lighting. Loved the green tiling and decor of the bathroom and the complimentary chocolates and champagne were a lovely touch. The room also had a gorgeous view of the Danube river. Loved the coffee and mini bites area in the morning which was perfect for a super busy day of exploring. We also had the full breakfast on a more relaxed day, which was also lovely. The area the hotel is based is on the Buda side which is relatively quieter and less busy than the Pest side. Wasn’t a big issue as it’s really easy to get to the other side. We had several interactions with Barney, who was very kind and attentive each time. Knew all the history of Budapest and gave us some evening recommendations like the ruin bars which we actually loved visiting. The spa facilities were brilliant for relaxing, refreshing, and resetting, and they certainly changed the vibe from the cold! Overall, it was a great stay with a fantastic team. We will definitely stay here again!

Nothing really, maybe a later check out would of been nice.

Our stay at this five-star hotel in the heart of Budapest was truly unforgettable. The staff's exceptional attention to detail and warm hospitality made us feel completely at home. They were incredibly pet-friendly, ensuring our little dog was pampered throughout. The hotel’s interior design is stunning, blending elegance with modern comfort. The panoramic bar offers breathtaking views of the city, perfect for a relaxing evening and the lush garden is a peaceful oasis. The location is unbeatable, and the food was exquisite. Every aspect of our stay exceeded expectations—highly recommended!

Staff were very helpful and always pleasant. Hotel felt spacious and bright. Hotel was in a nice location and an easy 20 min walk to the chain bridge. We had a room with a balcony looking into a lovely courtyard. We had a drink in the rooftop bar which was very pleasant. Also used the spa facilities that was very enjoyable.

Maybe some disposable slippers in the spa area, But really nothing to com[plain about.

Wow what a beautiful hotel in a fantastic location. The staff were very professional, helpful and friendly, the best service we have ever had. Breakfast, meals and the drinks were excellent.

Very nice hotel, extremely friendly staff. We even got a free upgrade of the room category! The room is equipped with tea and coffee making facilities. It was a quiet room. We liked the wellness area. There is a sauna, a steam room and a hot tub. You can easily arrive by public transportation. There is a tram station next to the hotel.

Nothing

Staff were exceptional and went above and beyond to understand and cater to our needs. Laszlo was incredible

Shower was inconsistent. Hot and cold water coming out and burning your skin if you're not careful. Would be good to have more hanging hooks in the rooms

Amazing new hotel with beautiful interior and excellent service. We’ve stayed here for an anniversary and we could not have wished for a better place or kinder staff - they went out of their way to make us feel comfortable and celebrate :) Highly recommend!

The staff was amazing, friendly, helpful, cooperative and sweet. I have been traveling for the last 40 years, and stay in great hotels, but this trip was special because of the amazing hospitality level I had In kempton Budapest .

The gym is a bit small

Beautiful interior designed Staff youthful, friendly and helpful Nice bar for late night after dinner drinks Rooftop bar nice venue for sundowners

Staff, rooms and food. Bars were exceptional

Nothing