The Staff. So lovely ALL smiling and SO helpful. Very clean and really nice smell (a special fragrance in my room. Arun and all Kitchen staff very attentive. Food in restaurant delicious. Supria at desk is lovely and Ravi very helpful with my future plans for booking here next time. I’ve 2 other places in Mumbai - this place by far surpasses them all!!

Nothing

The staff were friendly, helpful and eager to please. The hotel is managed by an exceptional manager Sanjiv Shinhgadia. Sanjiv goes out of his way making sure his guests are well taken care off. obviously well liked by his staff on how he treats them. The attached hotel Soul, with a free breakfast has a great choice of daily Meals to pick from. once again run by a attentive manager and staff. The restaurant is often booked by locals for parties so must be good compared to other restaurants around the area. The airconditioning is icy cold, as I like it.

This is a three star older style hotel. Do not expect a super deluxe hotel for the reasonable prices they charge. To the well traveled couple we are, the value for money for this is great.

breakfast was good. the hotel was generous in food and attention to the tinniest needs of the guests. The manager Mr. Sanjay follow up was awesome. they organized very cost effective trips for the guest that we enjoyed very much. Chef Raj Chef Khan, Aaron the restaurant manager, Suneil, Manoore and Deep at the reception provided very efficient and professional service and were so attentive to the comfort of the guests. the location of the hotel is excellent, close to all amenities. It's the best hotel in the area.

Good location for my dental treatment Dentzz. Walking distance to Dentzz and also numerous markets and shopping along Linking Road. The Oriental Residency Hotel offers a great variety of local and international cuisines. They even have a menu for Dentzz patients with great tasting soft diets. They can also arrange local tours on Sundays for Dentzz patients as the Dental clinic closes on Sundays. Shout out to Chef Rajveer, Breakfast supervisor Arun, Duty manager Deepak and GM Sanjay for their superb services. Cheers!

The staff were extremely helpful and friendly Deepak the Manager was very good at assisting us with daily knowledge and arranging transport his complication skills were great The food was great and could not fault the staff The actual Manager even arranged a complimentary taxi to drive us to our new hotel I would definately recommend this hotel although your Site told us we had a booking for a two room apartment which they do not have they went out of their way to make our stay very very enjoyable 😊

The staff at the reception, the room service boy, guards were helpful and professional. The location was good. Spacious and clean room. The chef made sure that according to our request the food was not spicy. He cooked especially for us. Arun, responsible for serving the food, was very professional, pedantic and helpful. He really pamper us.

Need to add more lighting in the room. I couldn't read a book. I discussed with Mr. Dipesh that some accessories are missing in the bathroom such as soap, hangers. These are small things that are so disturbing, especially with those staying like us for 10 days.

Staff were friendly & helpful. Delicious meals made with fresh ingredients prepared by the Talented Chef Raj & local private Sunday tours for our Dentzz Mumbai patients kindly Approved by GM Sanjay. Oriental Residency & Dentzz became our home away from home in Mumbai. Luckily, Steve Lew our guest Ambassador from WA organised specially designed nutritious meals prepared by Chef Raj for Dentzz patients. Travelling can be daunting and we are grateful to GM Sanjay & Staff for welcoming us.

Your GM Mr Sanjay Dani and front desk manager Deepak are the true pillars of the hotel.. The staff service across all aspects is very good. The food in the restaurant is also amazing.

Breakfast needs a little more variety of fruit and other items. In 12 days got tired of seeing the same items everyday. The bathrooms need a bit of a make over.

I went for work and wasn't expecting much more than a safe stay. The room was basic, medium-sized, and i was thankful for the glass window that overlooked busy city life. However, I observed that they tried their best to keep the premises clean and tidy. Also the breakfast was a good spread. The restaurant/room service was expensive, busy, the food was good but I am not convinced of their quality. I plan to rebook if I am in that part of the city mostly for the intelligent and hard-working front desk staff, Christina, who seemed to have everything under control (supervised the rooms etc) and worked very smart.

I liked the friendly dining room and kitchen staff. They were always helpful and pleasant. The cleaning staff were pretty quiet and carried out their tasks in a quiet manner. Nice quiet hotel. I don't know how old the hotel is, but the room i had, served the purpose for the reason I came to Mumbai. So my comments here is only going by the type of room I booked for this trip. It was a comfortable bed to put my head down when not at the dentist. The bathroom is old and tired and you can see they do their best to keep it, as well as the rest of the room, up to a reasonable standard. You might call it wear and tear but a lot of effort is put in to make ones stay more pleasant. Breakfast was included with my booking. I had lunch in the restaurant a couple of times and the food was delicious. Depends on your taste, if you like Indian cuisine. Overall I enjoyed my 5 days here.

I didn't like that I had to pay another $95.00AUD when I arrived at the hotel at about 5am in the morning. The flight I was on arrived in Mumbai at around 12.30am Tuesday morning on 5 March 2024. A week before I took the flight to Mumbai I called the Oriental Residency hotel and believed I was talking to the manager (he said he was the manager) informing him of my late arrival and will there be someone at the reception to give key to my room. He said it is 24hour service. I apologised that I will be late and he said that's okay, I can have the room. Upon arrival I was advised otherwise. I either had to wait until 12 noon to get into my room for a much needed sleep or pay another $95AUD. Well, I paid because I was tired from the long flight. So in effect, I paid double for one day.