Its very clean and definitely the staff are super helpful and friendly. Easy to communicate with and they were very tentative. The TV is smart TV 👍🏼👍🏼👍🏼. if you are light sleepers like me the roaster kept waking me up every single morning.

The reviews were very misleading about the location definitely not a walking distance to anything. The location wasn’t convenient to the center neither to the attraction places. Had to order grab bike to every single place and no cars will arrive due to the traffic. One time 3 cars orders cancelled on me.

The staff were very polite and kind. One day I left & hadn't told anyone I'd left (when my ride came there wasn't anyone at the reception) but when I arrived later that night (midnight) someone came to let me in & though it was my own fault for not informing them I was returning late, they were very understanding. Some of the loveliest and welcoming people I've ever met (especially at a hotel/villa). The views were stunning to wake up to. I was a bit worried about coming in April and rain but though it was humid the weather was awesome. The villa is decorated beautifully and the room was nice & spacious (but I was a solo traveller). I liked (& I know some people may not) the fact it wasn't as full of other tourists (Ubud in general) as other areas in Bali (e.g. I went to Canggu and it sometimes felt like I was seeing just as many tourists as Balinese people) so I do feel like it has a more authentic Bali experience. However, if you do want to be around more tourists or have as many options as they do in areas like Canggu the Grab ride (by car) for me was approx $250000 IDR - it was even cheaper ($90,000) for a Grab bike but the distance is quite long for a motorbike ride.

There were some little ants in my room on the last day but they likely entered when I would open the door. The food was nice for the price it was but definitely got better outside the premise. Do bare in mind that though they don't charge for room service, the prices on the menu don't include tax & service charge. As a solo traveller I didn't feel as safe leaving my villa alone, but if you do, I don't think there would be anything wrong with it.

From the moment I arrived at Puri Andong Villa, I was swept away by its charm, tranquillity, and the genuine warmth of the staff. Every aspect of our stay was truly beyond expectations! The hotel and villas are a haven of beauty and comfort, nestled amidst lush greenery that feels like your private paradise. The rooms were impeccably clean, tastefully decorated, and filled with thoughtful touches that made me feel very comfortable. What truly sets Puri Andong Villa apart is the incredible staff. They were kind, friendly, and attentive, and went above and beyond to ensure my stay was perfect. From offering local insights to accommodating our every need with a smile, their hospitality was second to none. The breakfast was another highlight — every meal was delicious. If you’re looking for a place that combines comfort, authenticity, and exceptional service, Puri Andong Villa is it. Thank you to the entire team for making my stay so amazing!

There is nothing I can think of. Everything was truly great for the amount paid.

We liked everything about this place,in particular the cozy atmosphere, the garden and a lot of greenery. Our room was clean, spacious, with big and comfortable bed. Swimming pool was just in front of our room, very accessible, and it was really nice swimming in the evenings for cooling down and relaxation. Breakfast was good, with some standard options (pancakes, eggs, fruit etc). We also had dinner a few times which was ok, but after soeme days the menu can become repetitive. The place is kind of hidden, tucked away from the main road, which was busy especially in the mornings and afternoons. The location is not central, but the main attractions can be reached by walking, although sidewalks are quite ruined and there is a lot of noise and dust due to the traffic. We preffered taxi to reach the Ubud center, but sometimes it took quite long due to heavily congested roads (despite relatively short distance.). Nevertheless I would recommend the location, as entering Puri Andong Villa had a healing effect after experiencing crazy Ubud traffic, crowds and noise everywhere... There are a lot of souvenir shops along the main road selling items at much lower prices than in the center or Ubud market. Staff was very helpfull and efficient.

There was just one thing that I can think of : the lightning could be better, at least in the bathroom. I would not recommend this place for romantic couples, since there is little privacy due to other guests walking by our room all the time. We did not mind, but some might find it annoying.

The staff were so nice and helpful the full time we were there. They would always check in with us and see if we needed anything. They honestly couldn’t have been nicer. The room was clean and had everything we needed. We really enjoyed the room and facilities in the hotel. We ate in the hotel quite a few times for breakfast, lunch and dinner as well as ordering beers and cocktails. The food was lovely and fresh hence why we kept wanting to eat here. Thank you so much we really enjoyed our time in Ubud. It was our first time in Bali coming all the way from Scotland and I would recommend this hotel to anyone.

Nothing

I am not afraid saying that this is one of the best hotel I have ever been. Everything was perfect starting from the staff, they are gentle, nice, and always available to help you. Rooms are big and the 2 pools they have are very nice and "invite" people dive into those waters. Location is close to Ubud centrum and it is an oasi in the middle of the traffic jam (for those who have been there, they know what I am talking about) and it is very quite and silent. Food is delicious, every dish is express since they cook right after the order. I suggest the guests to have a relaxing dinner at their restaurant since it is very very good. Congrats to the staff!

Nothing, everything was perfect.

The hotel is located at walking distance (20-30 minutes) from the main attractions in Ubud (monkey forest, Ubud Palace). Rooms are wide, comfortable and they are cleaned every day as well as towels regularly changed. Breakfast is not buffet but is abundant and good, with possibility to have a to go box for early excursions. The restaurant offers good quality meals and is open also for lunch and dinner. The staff are very friendly

As somebody mentioned in other reviews there’s a cock nearby singing often at early morning, but you’ll find earplugs in your room as soon as you arrive

Fantastic hotel near Ubud city centre. We had an amazing time Puri Andong Villa, the staff was really kind, professional and thoughtful all the time. We really enjoyed our time and we recommend this hotel if you want to stay in Ubud. Facilities are high quality: room, restaurant and pool!

This is nothing to do with the hotel but please be aware the some of the money changers in the main road in front of the hotel are really scam. Just avoid going to places that have the best rate change because they will try to scam you. We had a really bad experience but thankfully the hotel helped us to get our money back.

The stayed at Puri Andong for nearly 2 weeks, our room was very comfy with a big bed , tv , hot shower and great internet. We loved being able to walk out to the pool , and we were well looked after on during the day of silence. The staff were all so kind and helpful. They offered a laundry service which was always back within the day and so helpful. I worked remotely from the room, and there is also a co working basically next door which was very affordable. One thing I think they could offer is a water tank in reception where you could fill up your water flasks. The restaurant was nice, and mainly Indonesian based, if you are after avocado toast or açai ( like I was , sorry I’m one of those) you’ll have to go into town. They did have vegetarian options though! We slept very well as it was very quiet , you can walk many places and we liked the coffee shop close by which had a lovely corgie dog

We came to Ubud from the West seeking a calm and restful beginning to our journey, especially with the time zone adjustment. We stayed for nine nights, and this beautiful property gave us exactly the environment we needed to unwind. Location-wise, it’s just a 5-minute motorcycle ride from the iconic Ubud Water Palace—close enough to the heart of Ubud while still offering a peaceful retreat. The property itself is absolutely stunning. If you're coming from the West, do yourself a favor and book this place—it’s truly worth it. The rooms are impeccable, with thoughtful attention to detail that makes them incredibly welcoming for long stays. Cleanliness was flawless—definitely a 5 out of 5. The service and staff? Also 5 out of 5. The ambient lighting in the room created a very cozy and calming vibe—again, a solid 5 out of 5. A couple of areas for gentle improvement: the bathroom lighting, especially around the mirror, could be a bit brighter. And while the food quality was good, the variety felt a bit limited—especially as vegetarians staying for over a week. After a few days, the menu started to feel repetitive, so we found ourselves sticking mostly to the fresh fruits in the mornings. That said, the staff really made the experience special. On several nights, we ordered food from outside, and they warmly offered to reheat it, serve it on proper plates, and bring it right to our room—such a thoughtful gesture. The pool area is another highlight—relaxing by the waterfall was one of our favorite pastimes. Even when we were resting indoors due to jet lag and requested late room cleaning, the staff accommodated us with genuine hospitality. On a rainy day, we found umbrellas already placed outside our room—another small but meaningful touch that showed how well the team anticipates guests' needs. In short, while there’s a bit of room to improve with the bathroom lighting and menu variety, our stay was filled with warmth, beauty, and restful moments.