Good building quality, clean and new furniture. Planty of rooms and good options. Great balcony view to enjoy.

The security staff are unprofessional and frisky and very touchy. Did not ask for consent and got into my bag and my belongings. Takes too long for going in which makes it a bad choice if you go out and in to the hotel frequently during the day. I wouldnt recommend based on this factor alone. They dont have exray machin so they frisk search and touch a lot and get too close and personal to you and sometimes directly in your face.

Very luxurious hotel and exceeded my expectations. Staff were outstanding especially Arshad who helped with local activity and departure planning. Extremely security conscious ( good ). Never felt so secure in my life. Great room and a true 5 star experience. Tips: get the VIP limousine from the airport to get a very rapid and hassle free arrival ( $50 USD ) and show up with an e-visa as there was a large lineup for visa on arrival.

Minimal vegetarian options for dinner and breakfast could be improved

I was highly satisfied with every aspect of the hotel; it represents the pinnacle of my experience in Iraqi accommodations. The staff were exceptionally welcoming. Nabras, at the reception desk, provided outstanding and professional service, demonstrating both expertise and cordiality. Arshad, from the concierge team, was equally delightful, offering a welcoming and friendly demeanor.

Nothing.

I recently stayed at Dıvan and had a wonderful experience. The hotel was beautiful and the staff, especially James at the reception, were incredibly helpful and accommodating. James went above and beyond to ensure that my stay was comfortable and enjoyable. I highly recommend staying at Dıvan and would like to thank James for his exceptional service.

Amazing experience, staff were super friendly and helpful. Restaurants were great and the bartenders were super knowledgeable. Arshad was super friendly and helpful with anything I needed. This is the only place in Erbil I will stay and I look forward to coming back.

Totally minor inconvenience. The outlets are all 2 prong except one 3 prong by the desk. Staff provided an adapter, worked like a charm.

My stay at the Divan Hotel was excellent! The staff were welcoming, the rooms clean, and the view from my room was beautiful. It was the perfect, peaceful getaway. Highly recommend!

I enjoyed my stay at the Divan Hotel without any issues to report. Everything met or exceeded my expectations!

Everything there was beyond and above the expectations, was WOWWWWWWWWW!!!! The hotel seems a 10 stars hotel and not a 5 stars one, the staff were excellent, Nadine, the receptionist was marvelous and super friendly and helpful, Agiad, the receptionist too was magnificent and super friendly and helpful, Arshad was extremely helpful, all the staff were friendly and helpful, and they deserve great promotion, the one bedroom apartment was like a heaven for our staying, the family loved it and enjoyed it to the best, the food quality was amazing, and the rest of other facilities were excellent, we are planing to come back, it is worth every money spend there, well done Divan!!!!!

Nothing

Our stay at Divan Erbil was fantastic! The hotel offers top-notch facilities, elegant design, and excellent service. A special thanks to Mr. Arshad, who was incredibly helpful and attentive, making our experience even more enjoyable. His professionalism and kindness truly stood out. We highly recommend this hotel and will definitely return in the future!

The staff was very help full and friendly specially Nadin in the reception and Arshad who help us with our luggage.

My baby was crying and one of the staff near the gym told my wife to move away becouse there are some VIPs and they don't like to hear the baby crying .

I like the hospitality of the staff specially Mr. James , Anas and Arshad , They was amazing people , they are helpful and make you feel free to ask any help during your stay .

I don’t like the over limits of the security , that make you feel that some thing is not safe in the area in general ,.specially the first main checking poinylt in front of the hotel .