An absolutely wonderful hotel in every aspect — from the excellent location and outstanding services to the exceptional cleanliness and the highly professional staff, especially the front desk team. I would like to especially mention the front desk manager for her warm smile and helpful attitude, as well as Mr. Zana, whose integrity and constant willingness to assist and support in every way were truly appreciated. My full respect to all the staff and the refined management.

The Erbil Rotana was a lovely place to stay and has a lot to offer onsite. Basílico had a wide range of delicious traditional Italian dishes and good wine to choose from - I highly recommend the Tagliatelle Bolognese! Flavours had many different options on their buffet line and the quality of the food was great. The outdoor pool was a big plus and there was plenty of lounge seating and greenery to view. The Breeze restaurant and bar was nestled right next to the pool and was easy to access. Bond Lounge has some great iced coffees you can order as well as some good beer on tap. I definitely recommend the Club Rotana if you plan to stay onsite for a lot of your trip, the finger food in the afternoon was very good and offered a variety of small sandwiches, fruits, and pastries and the hors d’oeuvres in the evening have a variety of small dishes along with the drink selection and the helpful staff that is more than willing to make you a cocktail or two. It was very nice that there was always staff at the Club Rotana to assist you or to offer you a coffee, tea, or water while you were in the lounge. All of the staff we encountered was very friendly, helpful, and accommodating. We would definitely stay at the Erbil Rotana again!

Everything about the property is very good. The staff is exceptional. Outstanding customer service. Tariq from the front is on top of everything and made sure we get all what we need. We had a situation where we needed a doctor and within 15 mins the doctor was there. Everything about our stay was exceptional and big thanks to the staff.

Everything was perfect.

Stuff front desk team they are so help and support specially Yara from front desk she is amazing and try to help guests as much as she can to be comfortable in the hotel Also, they give me free late check out and other services for free Thanks, Yara and Team. I hope to see you soon.

The restaurant near to the swimming pool, the surfaces working not good as expected specially the waiters

The reception crew, especially Miss Yara, received us in great professionalism , We thank her for the great treatment. and the smiley faces of all the employees was amazing

Non

Clean, spacious, good amenities, good food, very helpful and friendly staff-always above and beyond

You charge too much for sodas! You can get a liter soda anywhere for 750 dirhams, but in the hotel property it is 6000. Come on, you do not need to do that.

The hotel serves very nice breakfast with a lot of variety and waiters are also attentive and caring. Public areas are clean and well maintained. I stayed at 12th floor rooms which are Club rooms. Room was excellent. Clean and comfy. I was pleased how housekeeping staff was taking care of the property. I want to mention Ms. Marah who I have meet at Club Lounge, she was very attentive to the guest's need and made every effort to be available to be if any issues may occur.

Some front office/reception staff is very slow and with poor English. This combination makes chaos sometimes. My check in took about 30 min and even more.

Rooms very spacious. Bed very comfy was like sleeping on a cloud. The breakfast buffet in the morning was really nice. The pool & gym facilities were good also. All the staff are super friendly and extra helpful especially the reception staff/pool staff & bar staff!

The excellent facilities. 4 restaurants to choose from with excellent food . Staff were very helpful especially as I was travelling alone. A driver was also available to take me into the city centre to visit the citadel and bazaar.

Exceeded my expectations Special thanks to Yara for the amazing hospitality, my wife was so happy with your surprise and kindness. The room was exceptional <3 We enjoyed the breakfast and fast checkin/checkout formalities. Thank you