The staff exceeded or expectations. The flight arrived 6 hours late so we arrived at 6am to the hotel instead of the day before. We did not had time to eat breakfast because the first tour was going to start at 7 am; however, Bessel (dining room manager) helped us and give us aluminum boxes so we were able to bring our breakfast to the tour. Then, the next day we had an issue with the second tour we booked and we had to return to the hotel. Since we needed to figured out the issue with the tour, and we were doing some phone calls, they allowed us to check out after 11:00am. While we were eating breakfast, three employees were helping us on how to either rebook the tour or providing us information on how to continue the tour by ourselves. When we rescheduled the tour for the next day, the main manager was able to accommodate us again at the last minute and gave us a great price. The chef knew the problem we had, and he was asking us if we needed something special with the food as we were stressed with the issues we had witj the tour. Everyone treated us like family.

I enjoyed the breakfast. The variety and taste was great. The room was clean and bed was comfortable. I will definitely choose your hotel for future. I am in the process of bringing tourists to your country. You are my number one choice for my guests. Hoping to do good business with you.

Good location, nice swimming pool, tram stop almost next to hotel ( 3-5 min walk), good choice of food for breakfast, big clean rooms, helpful stuff. The hotel is 1 tram stop from Old town Damaskas gates or 2 stops from New gates or Jaffo street

Coffee machines did not work properly at breakfast, sometimes there was lack of water in the hall and in hot days you feel it.

Great breakfast, nice lobby.

Front desk under staffed, pool was a joke 2 ft from end to end, full of screaming kids. Dinner should be explained as extra but worth it.

the breakfast

Some reception staff were not friendly

Great staff !! MARUAN WAS AMAZING, Helped with everything we asked for and more! The Chef was amazing! All food was great variety and fresh ! Rooms were clean ! Everyone was so nice and helpfull.

Nothing

The staff was exceptional. Delicious lavish breakfast. Clean rooms. Very friendly management. Will definitely be back soon

It’s coming home!

Nice place close to the old city. Clean, nice rooms.

Breakfast outside was delightful to eat in the fresh air.

the pool was to shallow to swim and small. We tried to locate the gym was not able to to.

Pool on rooftop lots of English speaking guests

Pool Cold All day