Plenty of choice for the continental breakfast. The beds very comfortable, and the mini bar with tea/ coffee facilities much appreciated. Loved having the use of the pool and spa, and the spa treatments were a treat. The staff were very courteous and helpful. The location was very convenient - near beach, metro and buses, and best fish restaurants.

Just small things, like could do with a few more hooks on the bathroom wall to hang swimsuits , damp robes, etc. (Only 1 book apart from the towel rail) Also, could do with a wall light in the mini bar cupboard, as the door blocks the light from the hall - very dark corner for making tea,/coffee.

Here's a polished version of your feedback that captures all the highlights: Exceptional Stay with Thoughtful Staff From the moment we arrived, we were impressed by the outstanding service provided by the reception team. The welcome receptionist went above and beyond by upgrading us to a better room at the same price, allowing our family to stay together comfortably. This thoughtful gesture set the tone for a wonderful stay. The hotel offers an excellent continental breakfast with a variety of healthy options to suit all tastes. The indoor pool and sauna were fantastic additions, providing relaxation and fun for everyone. The location is perfect—just a short walk from the beach, local restaurants, and convenient metro access to explore the city center of Porto. Our stay was made even more special as we were celebrating my sister’s 30th birthday. The staff took great care to acknowledge the occasion, leaving a personalized note on our table as requested and wishing her a happy birthday, which added a lovely touch to the celebration. Highly recommended for anyone looking for exceptional service, a welcoming atmosphere, and a memorable experience. thank you

nothing

Fantastic hotel, immaculately clean. Good facilities (pool, sauna, steam room, sensory showers). Unfortunately the sauna wouldn't get very hot on the second day (65-70) assuming this was due to a fault. Not too far from the metro, bus stations and tourist information who were very helpful. Breakfast was excellent, well presented and a good variety for all diets. If I had to pick on one thing, it would be that there was no option of porridge but there was plenty to choose from. Evening meal is by room service or in the lobby, the menu is limited to sandwiches, salads, charcuterie boards and pizza.... A bit carby for most but there are lots of restaurants in the immediate vicinity if this doesn't suit. Pedro on front desk was efficient, and friendly with a good sense of humour and excellently fluent in English. Taxi to the airport was very easily booked at the front desk and the driver Ronaldo was a pleasure to talk with. I can't really fault this hotel and I'm not very easily pleased.

The location, in the street with lots of really good seafood restaurants. The pool, which was under a roof, with glass doors to the garden and large enough to swim in. The balcony of our superior room, which had view to the sea and harbour area. That you could take a bus to the Serralves art museum and gardens, which is not too far away. That you can take a stroll along the long beach. That you can take Metro to town.

That it rained a lot when we were there, but that was not the property’s fault :)

This is the second time we stay in Eurostar Matosinhos as a family and we love it. It is a comfortable hotel that punches above its weight. Close to the beach and located in a street with a lot of restaurants, the hotel is quiet and functional. I find the bedrooms quite comfortable and relaxing. The breakfast has a good variety of tasty options with increasing local products. The pool is very inviting and just the right temperature. The Spa has outstanding staff - exceptionally knowledgable.

We enjoyed the conversation the moment there. I have been to the Eurostar Hotel in another branch in Guimaraes, but this experience was different and great. The staff were so friendly and caring. Nice indoor swimming pool, clean room. Daily cleaning room service. The hotel location was close to the harbour shopping mall and beach. The room with a balcony had a minibar and coffee maker

Nothing exactly, but I can say that there was a grilled Restaurant close to the hotel and during lunch or dinner, there was a smell of grill everywhere, and we couldn’t enjoy the balcony at that moment at all.

This is probably the best hotel we've encountered in a while! First, the staff is absolutely the best, they are friendly and helpful, there is always someone at the front desk. Second, the amenities are great, we loved the sauna and the beautiful pool. Third, the room is comfy, and the AC is great too! And the views are amazing, you can see the ocean and the port right there. The location is fantastic, you can walk everywhere and it's easy to explore Porto and surroundings from this location. Whatever you need is close by too: restaurants, supermarkets, pharmacies. And they also have free water and snacks by the elevator! And they also give you recommendations for the local places to see. We loved it and we are very likely to come back again :)

I can't come up with anything :) it's a great place!

We found the front desk staff to be friendly, welcoming and professional. They made sure we knew about local areas to explore and transportation options. The room was lovely and clean, the breakfast was delicious. We had a late flight, so the hotel staff let us know we could have late check out, and that they could keep our luggage safely until we had to leave for airport. They also let us know that we could enjoy the common areas of the hotel during the rest of the day. Very nice experience, we highly recommend Eurostars.

All of the reception staff were so helpful, warm, friendly, and professional. Their help and advice about the metro service, about where to go and anything in the hotel, made my holiday so easy and enjoyable. I give them 10 out of 10 for their excellent customer service. The bed was very comfortable and the room was spacious and light

The rooms ( although it stated ) are not sound proof. Other adjoining guests had their TV on loud until late. Although the hotel can't control what others do, maybe a sign reminding people others may want to sleep. Also when the doors close they slam and make a very loud noise, my room even shook with the vibration. Other than the noise factor I would still go back again . It was a very pleasant experience

The location of this hotel was perfect to get to and from the airport as well as Porto City Centre and the venue we needed to attend a big event at. We did travel by taxi and the whole trip took around 20 minutes each way. The breakfast was so lovely and the staff was incredible. amazing fish restaurants just on the door step with fresh locally sourced products. The reception was extraordinary with accommodating all our requests and securing us special toiletries and other information we needed. The bed was comfortable, and the room, though a little humid after the showers, very spacious and cosy.

We would have appreciated a quicker responsiveness from the lounge bar, because the drinks were so yummy, however we needed to wait around 20-30 minutes before anyone showed up at the bar and then it took quite long to be served after putting through our order.