Location, friendly

Had to pay for parking when room was expensive enough

Always a great stay at this hotel, location is perfect and for a Hilton it has kept it's good standards whereas most others I have stayed in now in the UK are becoming substandard. Having a 24 hour bar is also always a great addition. Parking is easy and reasonably priced for the location. This will always be my first choice hotel when staying at the NEC.

I have been staying at this hotel for 15 or so years, although nothing is a problem as yet, I feel the hotel will need to start to modernise and keep up repair as if it doesn't it may follow other Hiltons. The lifts, they work but the doors are becoming slow, they are noisy and you are given the feeling, perhaps the stairs might be a safer bet. Like I said, not something that would put me off staying again but just constructive feedback for things that perhaps could do with a little revamp before they do become a problem.

the rooms where lovely, well kept and tidy, everything you needed for a one night business stay. The hotel had good parking, and close to the vox which we where visiting for business purposes. Staff where friendly, helpful, breakfast was really good quality for a hotel, but be prepared this hotel gets busy, so if that's not for you, something to think about.

we where told that random guests get picked and their rooms upgraded free of charge, one of us was "lucky" enough to get a free room upgrade, so we joked and said take photo's, i want to see your room upgrade etc. when we met back up later, it wasnt an upgrade, it was the exact room as the rest of us, which is what we booked and paid for. So why lie... it was exactly what we booked and nothing extra to the rest of us...very very odd!

I am usually really picky about cleanliness but I actually couldn't find one thing wrong which was really nice! Beds were really comfortable and I liked that they had digital signs everywhere to tell you what was going on.

I didn't really like the area, it was either empty or rammed with people depending on what is going on. As it's not a town or something, it's just a place where people go for entertainment or work there's a weird atmosphere. But overall I enjoyed my stay. I also thought that for the size of hotel the breakfast restaurant was far too small for the amount of people. We got up early to go and there was hardly anywhere to sit. Then when we left at 8am there was a queue of maybe 200 people stretched across the hotel all the way to the entrance waiting for breakfast. Also definitely not worth the £18.

Participated in ConFuzzled 2025 (with Early Arrival) and came to the Hilton one day prior to that. Breakfast was lovely and plentiful. Location quiet and stunning.

Am somewhat disabled, so had originally booked a twin accessible room. Unfortunately, Confuzzled booking had not made clear that this implied (on a lovely, spacious room 1040) that my assistant would have to sleep on a roll-in bed. So he also needed a proper bed, we changes to a ordinry twin room (1042). With the known consequence of me not being able to shower for the whole week. Still, a nice room and a very nice stay!

I always enjoy a trip to the Hilton Hotel Metropole in Birmingham. Stafford fantastic food is delicious. Service at the bar is always really good as well and the location is perfect.

I don’t know why, but I did find getting my breakfast in the morning a bit confusing. One of the coffee machines wasn’t working which didn’t help and the other one was having a clean so that’s snarled everything up. I would’ve kind of thought you would’ve planned to do the cleaning of the machine, perhaps when breakfast service wasn’t ongoing. Also I had a waffle but I was really disappointed to find the Nutella in packets. Terrible packets I would’ve expected better than that from the Hilton.

Executive lounge is always welcoming and provide a good range of drinks, canapés and a lovely breakfast. I must say on our second evening the lounge was very busy and as a party of seven there wasn’t enough room for us all to sit together. The executive lounge manager, Jenise went above and beyond in providing us seating in the overflow area. Herself and Mollie, looked after us all with their hospitality skills and great personalities. They both made our stay feel extra special. Our room was clean and housekeeping staff were helpful. I’ve been using this hotel for over ten years so it’s become a place that I know and expectations are always consistent.

The bar food can be very hit and miss. After ordering onion rings they arrived looking very undercooked, pale and floppy. We sent them back but they again arrived in the same condition with a statement from the chef saying this is how they will come on every occasion. We complained to the manager but weren’t happy with the refund process in that we had to complete personal details on a sheet of paper to enable a refund. The manager was keen to make us happy so we opted for complimentary wine instead of a refund.

Receptionist automatically upgraded my room at check in. Hotel is perfect in terms of the facilities it offers and location for the arena and NEC. The coffee kiosk by reception. However, I wish they sold more than danish pastries as breakfast items, pots of yoghurts, porridge pots and fresh fruit would be great. Not everyone wants a full on hotel breakfast. (£9.00 spent at Costa coffee in Resorts world got us coffee, toast and yoghurts)

Room carpets are getting tired they could do with a deep clean/refresh. They were vacuumed clean but a deep clean would instantly refresh the room. Luckily the windows opened to make room smell “fresher”. It didn’t impact my stay because I was hardly in my room.

I was attending the European Elvis championships I should have booked straight with them so I didn’t benefit from their offers ie cheaper car park fees and breakfast/dinner included. Never mind it was still a great experience and the room was extremely comfortable - even though sadly I didn’t sleep well at all

THE LIFTS!!! Absolutely terrible!! One out of 3 working - shocking! Why didn’t you get an engineer to come and fix them! The middle one was out of order when I got there on the Friday, the end one was playing up - didn’t feel safe being in it to be honest - then it was out of order soon after, not surprising really. Drinks are too expensive

Service at breakfast was excellent. A hotel colleague (I think she was named Fidelma) saw that it would be difficult for me, with 2 children and my husband in a wheelchair, to get breakfast in the self service set up. So she offered us help and she was an angel. I managed to enjoy the food whilst it was still hot and I felt seen in my role as a carer. I really appreciated her help. Please pass on my thanks to her. Also the fresh honeycomb at breakfast was a new experience for me. I thought I didn't like honeycomb but that was like pure heaven and a very special touch to the breakfast offering.

The disabled toilet near the bar and breakfast restaurant has a damaged seat, is extremely hard to flush (suspect this is also broken) and the lock is damaged to the door. The worst of these was the seat as it made it dangerous to the least able users.