Location, friendly

Had to pay for parking when room was expensive enough

Loved the spacious room, massive bed I wanted one for my home. Breakfast I couldn’t fault it except that I was told the cooked breakfast wasn’t hot enough. I had porridge and fruit all lovely as was the pastries. I also like the fact we could buy sandwiches and crisps we need for the Pure Worship Convention as we didn’t want to waste lunchtime looking for a snack. The meal we had at the hotel Hilton was also good because we didn’t want to search for a restaurant on the evening of our arrival. All in all I would recommend Hilton. There was a wedding on that didn’t impact on our use of Hilton. Parking was rearranged for me right outside the hotel at a very reasonable cost.

Residents who had left their takeaway debris outside their room door. What is with these people?

A lovely lady in a headscarf so sorry I can’t remember her name she was so inviting. Really welcomed us and gave us good information. After a long drive she was just what I need, a lovely smile and a friendly staff member. I loved the oversized bed. It was a really lovely room and a nice big tv. I was served down stairs in the bar late at night with food again lovely staff and I was very pleasantly surprised that the food was served so late. And so quickly.

The only thing I found a little less good is that the parking was £16 per a night even for Hilton guests. And I do believe the shower could have been better.

The staff were very friendly and helpful. Room was excellent and very clean. I had an accessible room which was on the 4th floor. The receptionist asked me if I needed assistance in case of a fire, to evacuate the building, which was very thoughtful.

The scramble for a table at breakfast. You give your room number at the entrance to the breakfast room then that is it. You do not get shown to a table, or told where everything is. I appreciate it is an all you can eat breakfast, but table assignment would be so much better. The staff clearing tables, are too quick to clear away. I had not finished my breakfast, and left my cutlery to the side of my plate, I went to get another cup of tea, and when I returned my unfinished plate had been cleared.

Staff at reception were friendly, staff at the gild and go were lovely and very helpful. The trainee at the bar was nice aswell. The rooms are lovely and pool was the warmest pool I've ever been in.

Our first night at the hotel, we had pizza and chips at the gild bar, noone came to ask how our food was, a lady went to every table but ours to check on them and bring food and drinks over. We had paid over £60 for the meal and drinks. The pizza we had was like a £2 frozen pizza from Tesco, costing £17.50. We weren't even given any cutlery or offered any condiments. The service was poor, Other than the lady who served us. We have stayed here for rogue events conventions previously, 5 times, and never had this in that time.

The wow factor when you walk in greeted by friendly staff reception bar staff we booked a penthouse for our anniversary meeting family there stunning room fabulous view from balcony balloons on the bed with little chocolate balloons in the living and two beautiful cakes with cream and strawberries great treat not expected great breakfast in the morning

we had a special experience with a lounge access we we could have light food soft drinks alcohol which is really nice however I walked in the room with my sons who had booked luxury rooms to take three bottles out side where was confronted by a rude women who just came in there followed us down to the fridges and said you can't take them out we will send them to your room instead in a while we wanted them outside in the sun waiting for family to go for a meal

Always a great stay at this hotel, location is perfect and for a Hilton it has kept it's good standards whereas most others I have stayed in now in the UK are becoming substandard. Having a 24 hour bar is also always a great addition. Parking is easy and reasonably priced for the location. This will always be my first choice hotel when staying at the NEC.

I have been staying at this hotel for 15 or so years, although nothing is a problem as yet, I feel the hotel will need to start to modernise and keep up repair as if it doesn't it may follow other Hiltons. The lifts, they work but the doors are becoming slow, they are noisy and you are given the feeling, perhaps the stairs might be a safer bet. Like I said, not something that would put me off staying again but just constructive feedback for things that perhaps could do with a little revamp before they do become a problem.

Executive lounge is fabulous, a warm greeting on arrival and a peaceful place to chill and have breakfast or unwind after a long day. I was here for a HR Event and the service throughout the day was exceptional. There were several conferences during my stay and the service was great considering how busy the hotel was. The main bar is lovely, but can get very noisy between 5pm and 8pm. As a lone traveller I felt safe here and as I said the executive lounge was a godsend, peaceful and a wonderful breakfast.

Nothing, its a lovely hotel

the rooms where lovely, well kept and tidy, everything you needed for a one night business stay. The hotel had good parking, and close to the vox which we where visiting for business purposes. Staff where friendly, helpful, breakfast was really good quality for a hotel, but be prepared this hotel gets busy, so if that's not for you, something to think about.

we where told that random guests get picked and their rooms upgraded free of charge, one of us was "lucky" enough to get a free room upgrade, so we joked and said take photo's, i want to see your room upgrade etc. when we met back up later, it wasnt an upgrade, it was the exact room as the rest of us, which is what we booked and paid for. So why lie... it was exactly what we booked and nothing extra to the rest of us...very very odd!

I am usually really picky about cleanliness but I actually couldn't find one thing wrong which was really nice! Beds were really comfortable and I liked that they had digital signs everywhere to tell you what was going on.

I didn't really like the area, it was either empty or rammed with people depending on what is going on. As it's not a town or something, it's just a place where people go for entertainment or work there's a weird atmosphere. But overall I enjoyed my stay. I also thought that for the size of hotel the breakfast restaurant was far too small for the amount of people. We got up early to go and there was hardly anywhere to sit. Then when we left at 8am there was a queue of maybe 200 people stretched across the hotel all the way to the entrance waiting for breakfast. Also definitely not worth the £18.