Good location 3rd time visiting staying in this hotel not sure if it’s changed managers but a lot has changed ! like the grounds an the spa

There was hair in the toilet around the top of the button where you press the toilet system. The side tables in the family room the top of them where glass and moved not safe for kids an the head boards kept banging on the walls I have to put tissue their because my son was tossing and turning in the night .. waited ages for a drink at the bar ( only wanted pepsi for my son ) couldn’t find a receptionist to say where was the bar staff very quiet in the morning

The hotel was lovely staff were friendly room was lovely and clean. Bed was a bit firm for me but that’s just preference. Would have preferred a walk in shower rather than one in the bath. Again that’s just a preference. Breakfast was lovely nice and fresh and plenty to choose from

The only thing that spoiled it for us was the cleaner knocked at the door and just let themselves in. Didn’t even wait for us to open the door just let himself in. Luckily I was dressed. My partner had just got out the shower. Felt very intruded. We did report it to the receptionist and she was very apologetic. Just hope it doesn’t happen to anyone else

Room was spacious and incredibly clean and comfortable. Beer was excellent and the staff were polite, friendly and professional.

The parking charge, make sure you enter your reg as soon as you get there as we got stung with a charge for the half an hour before we checked in. Also, difficult to get through on the phone, it just takes you to a central reservation line and when put through to hotel, no one answered on several occasions. Eventually responded when I emailed/messaged them.

The staff was absolutely amazing, they couldn’t do enough for you, Lucas who worked the bar was very helpful giving us recommendations on the food there and was super nice and chatty. Steven who works at the leisure centre was very welcoming of us, he gave us recommendations on where to go for a night out in Chester town,drew us a map of how to get to places and gave us 2 free drinks to start our night with and Dino who worked at breakfast and the leisure centre was unbelievably friendly, funny and full of great stories he was a pleasure to speak to and spend time with Due to our perfect experience in Chester at the hotel we have decided to return for our anniversary in August and are making it a yearly thing to return for our anniversary.

No the facilities with great. Rooms where modem and very clean as well as specious and comfy beds

We recieved a very warm welcome on arrival. Our family room was just what was needed, clean, good size and comfortable. We made use of the pool a couple of times and the staff there were friendly and helpful. The breakfast was one of the best we've had. There was a great choice and we couldn't resist have a bit of everything. The cook even made our son some pancakes which he said were the best he'd ever had!! The hot drinks on offer at breakfast were a nice treat, we had the latte, mocha and hot choc. A nice change from the usual tea or coffee. The location was ideal for us. We walked two minutes to the park and ride to get into the city centre and it was a short drive to Chester Zoo. We will be returning next year.

The swimming pool had lessons on when we went so the small roped off area we were allowed to use was very busy, not really a big issue as we just came back later once lessons had finished.

We were offered an accessible room which was ideal for. Staff were unfailingly friendly and welcoming. The breakfast was wonderful with lots of choice. The hotel has a happy atmosphere. Gardens are lovely to view from the window. The outside lighting meant that our room was just dark enough. We had a fridge which was very convenient, beds were very comfortable.

A swivel door to get in or a single door operated from inside. Double doors in the corridor difficult for a wheelchair. The room was hot until we turned off the radiator and opened the top window. A fan was provided. The tap in the bathroom was falling apart but we were assured that maintenance will sort that out.

We booked a last minute family night away. We arrived and were allowed to check in early which was great - the place was big and clean. Staff were friendly, helpful and professional. We had to book 2 rooms with being a family of 5. The weather was good 16-17.c so not overly warm. When we walked into both rooms the heat hit us instantly. The rooms were otherwise great- very clean. We out on the air con, grabbed our swim things and went to the pool which was fantastic, especially with two young children and a teen. Not too cold and not too warm. Changing area very clean and the family changing facilities were an added bonus. Again staff were great. When we got back to the rooms they were both too hot still, we opened the windows and went out for the day. The food was lovely. 2/5 of our party has allergies and the staff were very attentive and welcoming. Location is perfect. By 10pm we couldn’t bare the heat- the air conditioning wasn’t working. Reception supplied fans but the temp wasn’t dropping. The staff found us a room with air-con and helped us to get sorted with the kids. We were compensated for the upheaval too. This wasn’t ideal, but sometimes the way a situation is dealt with is what matters and I must say, the staff were brilliant and did all they could. I would recommend that the hotel sort the air conditioning systems in rooms that do not work.

Comfortable, clean, well positioned hotel Cleaning staff were amazing and nothing was too much trouble, a very professional and hard working team with good local knowledge that was very helpful. Frontline staff on reception, bar and restaurant all did amazing jobs. They are also a very hard working team, lovely to see smiles and very accommodating throughout stay. Great breakfast choices, excellent sausages, best I've gad at a hotel!

Small clothing space for a family room. Know for shower was duct taped and fell off twice. Chrome to sink tap was eroded and I sliced my finger open 1st night restaurant didn't have food we wanted.

The staff were so helpful and lovely with my granddaughter! We loved the breakfast and an evening meal we had was excellent, really good quality and tasty food! The room was spotless and spacious, lots of choice for tea and coffee! Lovely little Xmas gift for each of us was a nice touch! The main reason we selected this hotel was due to it having a swimming pool!! However the pool seemed quite cold even though the temperature was 29.1. It felt really cool, I couldn’t go in as I had a chest infection but the Jacuzzi was so warm and was lovely! My granddaughter went in the cool pool then had a quick warm in the jacuzzi with me! Then the big blow came, the man at the desk told me my granddaughter wasn’t allowed in the jacuzzi as she was too young! He said the temperature difference was dangerous for her! I told him she’s my responsibility and I would look after her. He said he could lose his job and said if I allowed her to go in we would have to leave the pool! His attitude wasn’t good and this was the only thing that let the hotel down as everything else was perfection! I’m aware there are rules in place for health and safety reasons, but I really couldn’t see a problem as I was supervising her at all times. I did complain to the receptionist but to no avail. They should be a bit more flexible when adults say they will take on the responsibility if anything happened! My granddaughter was so upset and was crying as she lives going in the water and she is an excellent little swimmer!

The pool rules were the only thing we didn’t like and the attitude of the man on the desk!

Loved this hotel right up to the time we where leaving

Loved this hotel right up to the point we were leaving when we noticed a bag was missing , not a big value bag just cans of coke , cans of beer , bottles of water crisp and pain cream Told reception , didn’t really seem interested , took our number , still waiting for a reply Its not about the value it’s the point someone took our bag from our room you just don’t expect this to happen , we where away for a few days (Anniversary )and to be honest this spoiled it for us