My stay at this hotel was very pleasant overall, came late at night and was met by a 24h reception, all my requests were met such as higher floor, and a bath in the room, the location of the hotel is perfect, its right in the center and has bus stop/metro station just couple of minutes away, staff was kind and attentive and answered all my questions, beds were comfortable and bathroom facilities were good too, balcony with a city view was a nice addition too, my flight was later in the evening and i've requested a later check out and luckily was granted it without additional costs, thank you

Overall the SPA could benefit from refreshing/restoring and refurbishing - it seems quite worn off and tired, jacuzzi wasn't available (wasn't working) either.

I stay here often, I remember this hotel from back in the 1990s in its earlier version. It used to be very nice but sadly has slipped a lot in recent years. I like the location, the building itself with its dramatic views, and the friendly staff.

The breakfast offering is poor for a hotel of this standard. Maintenance is poor, the room I had didn't have a working television for instance, although I wasn't bothered by that to be honest. The general maintenance is poor, the building is ageing and needs investment. Also, whoever decided to rent out several of the scarce onsite parking spaces to a car rental company should be sacked. I used to be able to find a space in the carpark, but not any more. That is just stupid.

I left a note that we are spending a night to celebrate my boyfriend’s birthday and they expected us wirh a cake in the room, which was amazing. The front desk staff was very professional and nice. The pool water was warm, the room view was breathtaking. The guy who prepares the omlettes at the breakfast bar was very nice to us, we thought he was also serving pancakes and ordered some, but then saw that it’s only omlettes and apologized. He was very nice and said he will ask the kitchen to prepare 2 pancakes, which they did. Amazing experience and amazing pancakes.

Days before the arrival date I contacted the hotel to ask about the pool and jacuzzi, they said they are included, but failed to mention that the jacuzzi is out of order. We booked this hotel mainly for the jacuzzi with a view. The lady who was taking our plates at breakfast was very rude. She did not respond when we said good morning, neither when we helped her gather the forks that she dropped on the floor.

Nice room with balcony has excellent views and you can smoke on balcony. Very helpful and polite staff. Excellent breakfast with egg station. Fast lifts. Location was 10 minutes walk to old town with lot of restaurants and busy nightlife. Mini market near by. Rooftop bar was closed as it was easter bank holiday weekend.

Wifi can be improved.

The view it's just superb, basically you have view on all Bucharest......especially from the pool (wich is at the last flor). Breakfast was good, cofee, all Personal verry helpfull, the beauty of this hotel is that is located in the midle of Bucharest, at 50 meters from the centrum. Also, in rooms does not enter light in the morning (they have tick curtains), for us was perfect !

Overall impression is “nice”. Good location, great views from the 10th and above. The bulging carries some spirit from the historical mission of this hotel

Very tired condition. Wallpapers are leaning out, electric appliances stick out, ceiling in bathroom peels. One day, there was no internet and telephone (internal) for 20 hours No heating - 19 degrees C max

Nice staff, well located, comfortable with good bed and shower

Bit run down, furnishings old and really needs investment. Horrible scruffy garden area around the hotel.

We loved our stay at Grand Hotel Bucharest. The hotel is located right in the centre. Very close to Old Town. The personnel working there are all so friendly and professional. Special mention goes to Ema at the reception. She was very friendly, polite and accommodating. Thank you so much Ema for extending our check out time. Breakfast was delicious. Lots of choices. The chef was also making omelet on request. Room was clean and bed was very comfortable. It was lovely to have in our room a fresh fruits on arrival and also to have bottled water replenished every day. We had such an amazing view of the city from the 17th floor. We'll definitely come back there to stay on our next visit to Bucharest.

The only minor thing was that the Jacuzzi was not in use at that time but overall we had a great experience when staying there and we'll come back in the future.

The location was excellent. The room, which I understand is not normal practice, was ready as soon as we arrived which made our stay a little easier! Amazing view from the 18th floor and excellent breakfast with a vast selection and a perfect touch of a barista preparing your coffee of choice, not just a coffee machine!

Just so that I can mention something, the spa was closed due to renovations. The only thing that was weird is that upon check out the receptionist asked us about leaving a review which I agreed to. Then she asked us for our booking confirmation number which I gladly gave but then she proceeded to ask for our PIN. At this point it seemed weird and turns out she initially asked us (which I didn't get at first) whether we would agree on her doing the review on our behalf. Obviously I said no. The stay itself was excellent but that part seemed a little bit off. All in all I would stay there again!

We got a free upgrade to a higher floor (14th floor) , which was greatly appreciated! Roberto and Maria by the reception are simply amazing!!! The location is great , close to the old town , metro line and short bolt rides to all destinations. The view from the room is amazing ( we were lucky to catch a beautiful sunset just on our arrival, and sunrise the next morning). The cleaning service excellent , the room service and breakfast personnel excellent as well ! also tasty Breakfast with many options! The restaurant at the top floor was a great option as we arrived late and they offer a 15% discount for the hotel guests. The pool experience (I was lucky enough to be alone there at a Monday morning ) at the top floor with excellent views and warm sun coming from the large windows was so relaxing ! Good value for money for a 5 star hotel, we definitely coming back at our next trip to Bucharest !