Location is amazing for a conference at Donald E Stevens and Rosemont theatre. Love that they provide filtered water by the ice machines!

Not sure if CaddyShack restaurant is considered part of the hotel, but the service in there definitely lacked finess! Waited nearly an hour for food one afternoon, then later in the evening went in for a nightcap and it was like pulling teeth to get service. One bartender stood and talked with two other customers non stop. We had to keep asking for service, rather than him taking care of us!!

Close to O'Hare with a free reliable transfer bus at regular times. We got a taxi from the airport as we didn't know what we were doing but we did use the bus to go back to tje airport and it was reliable and regular. Room comfortable and it was great that water and ice were available from our floor. The breakfast was good, lovely fresh orange juice, fresh fruit was good with yoghurt, cake/muffin type option. The pizza was fab in the evening from their restaurant.

A minor point, there weren't waffles or pancakes options for breakfast.

very good position for airport, for Blue line and for the Rosemont mall. Staff super kind, car parking always available and free. Good also the restaurant where there are few main to choose but very good and well prepared. I loved the free shuttle service for the airport. The convention center is on the other road side, 50 meters. Room was big enogh and bed was comfortable..

The road for the blue line station is practically an highway, not the best walk in my life, but the situation is the same for all the rosemont hotels.

The staff were the best part of the hotel. So sweet and willing to help me with whatever I needed. I am disabled and used a scooter. I did not have to lift a finger. The food is AMAZING, especially at the bar. It is a lowkey hotel that has a Denny's next door and other affordable good options. I never had to leave the hotel. This hotel exceeded my expectations, & I would stay there again. The convention center in Rosemont is right across the street. I want to check out some events in the future.

If I had to pick one thing that I did not like, it would be that there were not microwaves in the rooms. So, I had to go to the main level and use the public ones.

When you wait for the hotel shuttle at the airport, you are among other people waiting for different hotels. Lots of people had been waiting 45 minutes to an hour, but when asked, someone said they had already seen the Crowne Plaza shuttle. From there I only had to wait about 20 minutes, so their shuttle really does run every half hour. Driver was very friendly and helpful. Very clean, very quiet, friendly and helpful staff. Excellent stay!

The staff were super friendly and our room was very clean. The beds were so comfy! We got free breakfast with our room and it was pretty good, too. A lot of places are within walking distance which is really convenient.

Parking was a bit confusing. It might have been my GPS, though.

The location is very well placed near the CTA L station whenever I needed to go into the city

The only two dislikes are no free breakfast (no microwave in room) and the elevator situation on Saturday morning the 21st having to wait almost 20 minutes for an elevator so I had to walk down 5 flights (thank God I was on the fifth floor).

A very efficient and pleasant man on reception to check me in. Airport shuttle was excellent, with pleasant and obliging shuttle drivers. Bar staff were also pleasant and efficient Close to the Blue line train to central Chicago.

After spending a day in Chicago, I returned at 5:30pm to find my room had not serviced and cleaned. This is very annoying. It is then the hassle of having to then have it cleaned. The correct signage was on the outside door knob.

Everyone at the property was friendly and professional. My flight arrived late, so there were no options for food but the front desk gave me some suggestions via DoorDash. Room was clean and comfortable and conveniently located next to the outlet mall for any things I may have needed. Breakfast and dinner restaurants attatched were also lovely and provided plenty of options.

It's a little disappointed that there was no jacuzzi where the pool was located and that the property was not as upscale as the one next door, which had rooms available for the same price.

Room very good. I love that has a fridge on it and the coffee machine. I love the swimming pool.

I found 3 days too much to have the room cleaned. I would change every 2 days. The only thing that I didn't like is that bar has disappear like it was in the afternoon and the restaurant works few hours (before the covid was better). Since I was there 8 years ago, I found that the room didn't change at all but stays at the same conditions No control in the swimming pool, when there is a group of child since they are playing with toys or other things (plastic cubs, etc) so it can be dangerous for the rest that wants to swim a little.