🏠Location: * The hotel is located in the perfect location close to the main attractions (you can go by feet there) and main train station (4 minutes walk, but you never here the noise from there!). * The airport is only 15-20 minutes away via public transport (Bus 1). ☕️Breakfast: * Very good breakfast with the diverse choice: eggs (scrambled, boiled), bacon/sausages, different varieties of meat, pastries, muesli etc. * There were never a huge queue in the breakfast area and there were always a table to choose. * The food is tasty! 🏢 Room: * The room was spacious and cozy. * The heating worked good with the comfortable temperature

Overall stay was good, so we didn’t find any huge disappointments.

Excellent location in the coty center. Good bus connection to the airport and Old City. 10 minutes walk to the railway station even with luggage. Good rooms. Very clean. Friendly staff. Possibolity to leave luggage at the reception desk. Good option to stay for a night or few dys.

A little bit old fashioned hotel. Not very comfortable room for breakfast. As I was in the hotel in the peak of tourist season, I waited for a free table to take breakfast. Not everything available at the buffet, so I waited 15 minuted for the next supply of eggs. Also no available clean spoons. I also waited to finish wasing procedure to get a spoon. Some better organisation will be necessary.

We asked for a quiet room, and we were definitely given the quietest room that the hotel had - though, as it is located at a busy road junction, there was still some external noise from traffic. The hotel is not in the old town, but frequent buses meant that this was not a problem - and the hotel is ideally located for the airport bus, the train station (1 hour to Milan), and the bus station (1 hour to Lake Iseo). The room was very clean, the shower worked well, as did the air-conditioning, and the bed was extremely comfortable. The staff attending to the room did an excellent job. Breakfast was plentiful, including pastries and hot food. Fruit juice was available in reception, which was helpful in the very hot weather.

Unfortunately, early check in was not possible, though the hotel did say it would try to do this for us. Other drawbacks were very minor: the coffee machine in the breakfast room is quite slow, and this did lead to small queues at times. I would like more vegetarian hot food available for breakfast. The fruit juice in reception was very popular and needed replenishing towards the end of the day.

Hotel Mercure is in a perfect location,only 5 min walk from railway station.Situated in the centre of Bergamo and as you leave the hotel with many cafes and restaurants. My room was on the third floor accessible by two very good lifts.i had a very nice room with a large bathroom with a large glass screened shower cubicle,the rain fall shower is amazing,so much power in it and there's a hair dryer for the ladies.The bed was very comfortable with 2 normal and 2 square pillows.The air-conditioning was a great help as it was in the 30ties for the 3 days I was there,slept better there than I do at home.Breakfast was basic with all the normal stuff,cereals,fruit,fruit juice,cheese and a selection of cold meats,hot food was boiled eggs,scrambled eggs,frankfurters and crispy bacon.Had two lovey automatic coffee machines.Overall I would recommend this hotel,might seem £100+ a night a little expensive but you can't be in a better location.

There was nothing I didn't like.

Good breakfast, good bed, great location.

The room or the gym didn't match up with the 4 stars level. Some details were not working, for example the curtains in the room or some gym equipment. The gym is really small so don't expect a full workout. The sauna is not open for everyone, I think they asked for 25€ extra for the sauna so I didn't go. They should mention that in the description. It was also not available at all when I asked to use the sauna and the shower. I would have paid obviously the sauna fee but they denied it saying that the shower in the sauna is for "decoration purposes" only. Would have been a nice idea after spending the whole day in the city in the heat since my departure was in the evening.

Very convenient and well placed at walking distance from the train station. The old city is about 15 mins by bus. The room 324 was clean and confortable. I appreciated the large bathroom. The breakfast is nice and diversified. There are a lot of good restaurants around the hotel.

The hairdryer was not hot enough for its purpose. In the room there are only paper cups available, no real tea cups. It was quite warm in the room, and I'm not sure if the AC was working correctly. I opened the window and I was personaly not bothered by the relative noise, but I know others would be. I think the service breakfast could be improved by being more efficient at cleaning faster the tables.

The hotel is modern and bright, great facilities and located in a perfect location for exploring Bergamo itself or on to other towns/cities with the main train station only a few minutes walk away. The beds were extremely comfortable, the staff were friendly and attentive. Highly recommend.

The only negative comment I have about the property relates to the lobby seating. There are a few old and worn looking grey sofa seats opposite reception and near to the bar and they were all sporting horrible stains and under foam was protruding. Easy fix to replace these as they were the only thing that brought down the look of the hotel lobby which is otherwise very stylish and welcoming.

I have used this hotel many times. It is only a few minutes walk to and from the train station but is also within easy walking distance to the funicular railway that gives access to the high town. The room was very spacious. The bathroom is well equipped and had a lovely shower. Security box also located in the room to store valuables at no charge. The breakfast comes with a fantastic choice of products.

The hotel was very busy and breakfast products ran out and were replaced by the serving staff but on one occasion I had finished breakfast when the new supplies of the things that I had wanted came.

The location of the hotel is great. There is an underground parking just behind the hotel. The room was spacious and clean. The bathroom was nice.

The main receptionict was not nice. When we entered we needed to wait for him like 15 mins to start our check in. There was another lady as a receptionist, but it looked liked she is on practice session so she didn't felt comfortable neither. So after 10 mins of us waiting she started to ask us our details, but the main receptionist needed to finish it, so anyway we needed to wait for him. Quite rude. I hope that this he had just bad day, ot is not an usual comportance.

Professional staff, level of accommodation as expected for 4stars: spacious room, comfortable bed, teapot in the room, several restaurants nearby. Close to the station, to go to città alta put in around 20min by foot. At breakfast some choice even for those who try to eat healthy, like yogurt with no added sugar and tomatoes/ salad leaves. Overall good impression, thank you.

For 4 stars many small things which you normally expect were lacking, but this is not a big deal. Some things need repair ent to function properly, like lighting and shower, which could be a big deal if staying for a longer period. Do not share the opinion of breakfast being great, salad leaves were not perfectly fresh for example and some cakes were too sugar loaded, even though I have seen worse as well, so not a big deal for 1 night.