The staff were great. They parked the car and brought it to us. When you visit you will understand why that’s important. They helped my daughter and me find a pasta cooking class. Breakfast was great too. I got a parking ticket in another area of Italy and the staff helped me understand how to take care of that too. Who knew tickets were paid at tobacco shops?? Beautiful view and people. We spent 5 nights there and would go back. It was close to the train station for quick trips to Florence and Siena.

We visited Italy for 2 weeks, packed a little heavy, and stayed at several hotels for 1-3 nights max. We arrived at Hotel Villa Marsili near 5pm after traveling by car for a few hours. We were greeted by several staff members who eagerly awaited our arrival and were ready to unload our vehicle parked around the bend on a hill. The friendliness, professionalism, and willingness to make our stay as comfortable as possible was unparalleled! We should have written their names down..... the evening team was incredible as was the sweet lady who checked us out the following day and gave us directions and recommendations of what to do for our short stay there. The night we checked in, the manager kindly made dinner reservations for us and I mentioned that I needed to eat gluten free so she made sure the restaurant could accommodate. The amazing, above and beyond step was that the following morning, their chef who is also the mother of one of the staff members who showed us so much hospitality, made me several gluten free pastries and the team of young men attending breakfast pointed me to all the gluten free options which was by far the best selection our entire vacation. The chef went out of her way to make some special dishes that I could enjoy. Their breakfast was defnitely the nicest out of 9 hotels we stayed at. Our room was spacious and tastefuly decorated with all the conveniences we'd want or need. The staff and accommodations exceded our expectations and therefore was a highlight of our vacation and we definitely would like to visit again. We got caught in a rather heavy downpour on our way to dinner, but fortunately the hotel has umbrellas available and the staff encouraged us to bring them along in case of rain. They also offer a happy hour each evening as a nice added touch. They do have dinner by reservation only... we're sure it would not disappoint! Visiting Cortona... you must stay at Hotel Villa Marsili!

It was an elegant atmosphere with the most lovely and accommodating staff. From the moment of our arrival they went out of their way to assure our comfort, right down to driving us too our dinner so we didn't have to walk the distance in the heat. The room was gorgeous, immaculate, and with a beautiful view . They include breakfast and an evening snack. The breakfast was out of this world with gourmet savory bites, fresh fruits, cereals, and many homemade pastries. My only regret is that we didn't stay longer! Highly highly recommend!

This is a small but very elegant hotel in a wonderfully renovated house. It is very conveniently located, being within a few minutes walk from the old town and outside the restricted traffic area. We were allowed to park our car just in front of the entrance. Our room was spacious, tastefully decorated, and offered a spectacular view. Breakfast was wonderful. The staff was polite, lovely, and extremely helpful. They went out of their way to make our stay enjoyable. In summary, everything was perfect.

The breakfast was totally amazing and we can’t stop thinking about it. We have no idea how the chef could make so many interesting dishes every day. The staff were all so friendly and went out of their way to help us. They even checked on and printed out our train reservation. They helped with luggage and made sure we had an umbrella when it looked like rain.

There was no place for toiletries in the bathroom and there could be a mirror above the desk to put o make-up.

The breakfast was amazing so many things to choose from. The quality of the food is excellent. The staff is incredible they felt like family warm and kind. The director Marina goes above abs beyond she’s got a huge heart one of the kindest people I met in Cortona. I came back for a second time on my own and she helped me so much to organize an itinerary. I’m so grateful for her kindness. You’re very lucky to have her.

I loved everything. I’ll probably come back next summer for a third time.

We just loved this hotel. It felt like old world Italy in both the decor and the family way in which it was run. There were appetizers out before dinner and cookies out after dinner, with after dinner drinks and bar service available. The staff was so happy to help with anything, and always smiling. The breakfast was delicious. And it was a 5 minute walk from town. We had such a lovely stay! Thank you!

The best staff of any hotel I've stayed in! So friendly, welcoming and helpful. The breakfast was excellent. My room comfortable. The location was close to town but quiet and without a need to climb much up the hills. Also close to the stop for the bus from the station. I had a small single but everything was good quality.

I imagined the outdoor space to be a little bigger, more secluded and not so close to the road.

Quaint and traditional with large spacious rooms which were well looked after, the team though really made it special, they were absolutely lovely, making a beautiful cake for my birthday, booking transfers and making a picnic, the breakfasts were also exceptional

Nothing, the hotel did encounter an aircon problem but they very quickly had the technicians out and they put fans in the rooms, these things happen but they handled it really well.

Homemade breakfast with eggs and croque monsieurs was outstanding! The room was spacious and comfortable with the prettiest view of the countryside. What stood out most was the friendliness of the staff even from our first greeting. They helped us make phone calls since we only spoke minimal Italian. They went above and beyond helping us get to the train station when we had an early departure…actually driving us themselves. Everything about our stay exceeded our expectations. We will be back! Thank you for a beautiful stay and for smoothing the bumps of travel!

Nothing comes to mind, it was a beautiful setting hosted by the kindest staff