The instructions about how to enter the property were clear and easy to follow, the room was clean and had everything we needed. It was easy to leave bags and collect them later on the day of checkout which was handy. The room was cleaned and tidied everyday. I did receive very quick responses from the host via whatsapp.

There was no receptionist or anyone working at the hotel that you could speak to so it felt more like an air bnb. The walk into the centre of Florence wasn't far but you did have to walk past the train station which wasn't a very nice area. There were three toilet rolls provided however these were not topped up during our stay when housekeeping came so we nearly ran out of the last day which I thought was a bit harsh.

Exceedingly spacious guest room and bedroom. Location was perfect, a simple 20 minute walk into the centre of Florence and 5 minute walk round the corner from the tram direct to the airport - did not need any public transport at all while we were staying in Florence. Access instructions were clear and simple, we were able to leave our suitcases inside before check-in.

Had one night where we didn't get hot water for the shower, not sure if there was a time restriction. Additionally wasn't able to work the thermostat, instructions for both next time would be great.

The room was tastefully decorated and very clean. We enjoyed utilising our private balcony. The housekeeper was extremely friendly and professional. The location is close enough to the main train station. It was very handy to leave our luggage early upon our arrival and late upon check-out.

It would be awesome if there was a lockable storage space for luggage instead of leaving in the hallway outside the other guest rooms. There were security codes and cameras to access this hallway space, though, so it still felt safe.

This property is 5 mins walk from the train station and 10 mins into town. It’s extremely comfortable and easy to access and find. Hairdryer and iron provided along with Netflix and Apple TV should it rain. You can pick up the open top red bus tour just past McDonalds on the left which gives you an idea of where you might want to visit. Great choice of restaurants 10 mins away. The bed was very comfortable and the room spotlessly clean.

Being so close to the station, some may object to the occasion sound of the trains, however, they were not noticeable to us.

Beautifully appointed interior Comfortable beds (I slept like a baby) 5 minute walk to the main station Cleaned daily with coffee provided Heated floors for the bathroom (visited during winter) Water (still and sparkling) provided daily.

"GYM" was a small space with old furniture stored with very little equipment. I would recommend to the owner to tidy the unused furniture and invest in a weights rack and change to a brighter lighting.

The decoration of the place is very nice, its luxurious ! I loooved the bed and pillows, it was very confortable, like 5 star hotel !! It was great that they let us do check in earlier too.

We didnt like that there is barely space to put stuff. Mostly in the bathroom, there is no space to put all the towels or to put them next to the shower. Also, no space to put your clothes when you are changing or the makeup when you are getting ready.

The location was excellent, very close to the train station and only around 20 minutes to everything else we wanted to do/ see. The room was well decorated and clean and had everything we needed. The check in instructions were very helpful and clear. There is a little bit of noise from trams passing as other reviews have mentioned but this didn’t bother us at all and we still managed to get good, restful sleeps.

We did have to use the fan provided as it was quite warm and we did not control the AC but this worked well enough and the noise didn’t bother us.

The property was exactly as seen in the photos - super cute with lovely touches. Perfect for a couples trip! There was a lot of space so didn’t feel cramped, we also loved the design too.

There was nothing not to like - any minor issues that came up (which were mainly out of the hotel’s control), were dealt with and they kept communication with us the entire time, following up and making sure we were happy and well informed.

The room we received was extremely well-kept, clean and furnished to a high standard. I recommend any couples looking to stay in Florence to book through Florence Luxury Guest House. My partner also left her jacket in the cabinet of our room and we only realized when we got to Rome. The owners of the Guest House were nice and helpful enough to organize courier service to deliver the jacket to us in Rome before we left.

Well decorated, modern feel and secure. Restaurant recommendations (and the discounts) were good. Arrival instructions were easy and clear.

The gym and spa area looked unused and everything was locked up. So whilst the blurb makes a lot of the spa it was unavailable. The bathroom did smell a little damp, but it’s a basement room (room6) and the room was more claustrophobic than expected. The controls for the aircon were not easy to understand or operate.