The facilities of the property are very nice. The rooms are spatious, bathrooms in them as well. Staff of the hotel is very helpful.

Hotel WiFi is terrible, half of the time it didn’t work in our room. Breakfast was a minor letdown because of how much the other comments hyped it up. It kind of has too many sweet options and not enough saulty ones. The room doesn’t have a mosquito net on the windows (weird for a 4-star hotel), so if you want to open your windows you’d better plug in the mosquito poison which is provided in your room.

Pool area & facilities good also Breakfast very good.

The bar always seemed to be shut, closed at 9pm. Needed to book the spa but when we did nothing had been turned on so could not use. We only had a small window to use

Great location, good range of facilities like bar, sun loungers, outdoor pool and spa. Staff very helpful

Rooms could have been cleaner - dust under the beds. Breakfast overpriced

Location was perfect, a tram service from the air port right out side the hotel. Very clean, nice comfy beds cant ask for more really.

Breakfast was a tad limited but nothing major

Comfortable beds Parking place Breakfast is good Roof top is a nice touch

No Pool under 14 if you are going with kids

Breakfast was good. We had a nice balcony having the relaxing view of the back terrace, the pool and a Christmas tree. The room was comfy and the bathroom clean. We had the shower drain going quite slowly but they fixed it right away. Nice options for the spa, except the jacuzzi temperature was unpredictable (varying from very hot, to hot then luke warm the 3rd day). The location is near the train station so it was easy for making day trips. There's a tram station right in front so it's easy to get to/from the airport.

The pictures on their site show a rooftop terrace which isn't open to all guests. The jacuzzi was lukewarm (although the first 2 days we went it was fine) We had an early flight so we requested a box breakfast which was a joke...it consists of water, juice, jars of jam with dry toast and a banana. Considering we are heading to the airport, we can't take anything except for the banana. The location is a bit off with limited restaurants nearby.

Breakfast was superb - great choice and very appealing The room was very good and comfortable, superb bathroom and I loved the view of the garden and pool from my balcony! Spa and pool wonderful. i also had a lovely massage.

The bar is a bit unexciting compared to other hotels - it is a passageway to one of the lifts and does not look inviting. so i did not bother to have a drink there with friends but went elsewhere. The bathroom could do with a magnifying mirror as standard - many of us a visually challenged and need to see to apply eye makeup!

It was clean, modern and close to railway station

Staff did not take notice of the do not disturb sign and still cane in when we left the sign in the door

Location was fantastic - the tram from the airport dropped us literally outside. It was 5 minutes from the main train station and a short walk into the old town. Breakfast was great - fresh and different each day. Swimming pool was fab - not many sun loungers, but we managed to get one when we visited. Room was great - small mini fridge was welcome, and it was very high tech with the lighting etc. Friendly staff made the stay pleasant too.

The only thing we didn't do was visit the roof top terrace (we couldn't work out how to get up there). We could have asked at reception, so that's on us. But we were so tired from all the sightseeing every day, we weren't that worried.

Oh my god! Think of a place that makes you feel like home. This hotel is this place. Let's start with the bedroom - spacious, clean, with a beautiful view. Bed was so comfortable and shower was beautiful. The light switches were so cool! The staff.... such warming and welcoming people. The receptionists were so nice, they resolved all of our matters. We had a massage as well and the masseuse was so qualified - the best! And we had a few drinks as well and the bartender was the COOLEST - Kiki her name, we had to go back the night after because the vibes were fantastic. The location could not be better - right at the heart of florence, with the trains and trams so close, and yet you still couldn't hear any transportation nearby - I still slept like an angel! I would 100% recommend anyone to stay at this hotel, and if/when I come back to florence I will DEFINITELY stay there!

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