The room was clean and tidy and spacious for Europe, bathroom had been recently renovated. The property location was great, very central and only a 20min walk from the train station. The staff were wonderful and friendly and gave great insight about the town and places to visit. The facilities at the hotel were excellent, definitely a place I would stay again. While there was no kitchen at the hotel, they provided a coffee machine, juice and pastries as a breakfast at no extra charge. Nothing was too much for them, highly recommend staying here.

The hotel is located on the 3rd floor and there is no elevator however , staff were quick to come down and carry our bag upstairs for us

All staff thank you, our heart is with you. Leonardo, Giovanni, lady in the kitchen, lady housekeeper the others... Please go on to do what you do best. You'll succeed again.

The owners who will take the Hotel back. If you read these, these are good, sincere and hard work people who deserves to keep the hotel. Please give them a second chance, they deserve it!

Location-a stones throw from Il Duomo. Staff-extremely helpful and friendly. Room-fully functioning air conditioning was a life saver in a week of 35°c fine Italian weather. So comfortable. Building-An historic building so a little rough round the edges, however, bathroom recently modernised to a high standard. Value for money-to be lodging in the city center so close to Il Duomo, Uffizi etc for such a reasonable cost is superb.

There is nothing to complain about this hotel. Being an historic building, they are not able to install an elevator and there are many steps to the hotel floor. The hotelier does specify that the hotel is more suited to 18 to 55 for this reason. They would not suit infirm or elderly, however, they are only a slight inconvenience to able bodied. It certainly would not put me off re-booking

The location was excellent! Close to all the sites but on a quiet small street 10 minutes walk to Duomo. Small hotel, charming, spacious room with good shower, lots of hot water and nice view from room. Very clean . Convenient coffee bar with sweets in the morning. Amazing roof top patio with 360 deg views of city. Incredible, helpful staff and daily cleaning. It was perfect!

Not much to dislike. No elevator, but manageable 3 story walk up to hotel. This was well described in hotel description. We are a senior couple but had no problem with the stairs.

A truly charming boutique hotel in a perfect location for exploring Florence. The room was spotless and very comfortable, and the staff couldn’t have been more welcoming. A special mention to Giuseppe, whose friendly advice and local tips were more valuable than any guidebook—we discovered so much thanks to him. There’s a lovely rooftop terrace, with breathtaking views over the city - take a bottle of wine, sit back and soak up the magic of Florence.

If you struggle with flights of stairs, this is not for you.

For us, this hotel was truly a gem in Florence. We felt so lucky to have booked this place. My husband, who chose it on Booking, is a true treasure hunter! The location is excellent, with everything within walking distance. The view from the magnificent terrace was simply breathtaking. The hotel staff is exceptional—one of a kind! Our welcome on the first day was so warm; the manager greeted us and treated us like royalty. He provided us with many helpful tips and insights, even highlighting on a map the best places, nearby shops, food spots, and key tourist routes! Other managers throughout our stay were equally friendly and helpful. The room service was exceptional - A huge thank you to the entire housekeeping team for their outstanding work! Our room was clean, with fresh, pleasantly scented towels and linens. All hotel facilities, both in-room and in the lobby, added to the enjoyment of our stay. The hotel has a strong vintage vibe, which fit perfectly with the atmosphere of Florence. The staff was always available to help with luggage on the stairs. Each and every member of the hotel staff deserves a pay raise for their outstanding service!

Nothing! Many stairs and no lift was ok for us.

We had a lovely introduction of florence by Mr.Guiseppe. We will always remember the stories and him fondly. That was our best intro to any city of Italy! The room was comfortable and we had access to free Cappuccino,Juices throughtout the day. There were bakery items to eat in the morning and we were encouraged to store them as well! The location is just 300m from the duomo and there are lot of restuarants near to the hotel. The area is very safe and lively! All the staff are helpful and nice! The rooftop view is beautiful! The string light switch is there just next to stairs and it is always open! We enjoyed the Christmas market at Santa Croce which is quite close to the hotel. It is in the 3rd floor but they have free luggage pick and drop service till the reception. So no worries!

I had to leave

We loved our stay at Hotel Cardinal. The staff were incredible, in particular shout out to Giuseppe! The coffee/juice/water area was excellent and much appreciated. We also loved the rooftop - stunning! Cannot fault the location, everything at your doorstep. Room was large, clean and had a Florence charm. The air con also worked a treat! Would recommend!

There are stairs to the property but staff helped with suitcases - so no issue at all!! Rooms themselves aren’t modern but we loved the old Florence charm.

The staff were very welcoming and kindly insisted on carrying my suitcase up/down the three flights of stairs up to the hotel, and always happy to assist with any questions. There was coffee, tea, juice and water freely available to guests. I was very pleased that they actively encouraged guests to refill their water bottles. The room (deluxe single) was big enough for my needs and had a high ceiling which made it feel less small - though it was long and narrow in shape. There was a bit of noise (I assume from other guests) at night but not every night. The terrace is a particularly strong feature of the property with a lovely panoramic view over Florence. The hotel is also well situated only a 15-20 minute walk from the tram depot and train station.

I have no complaints about my stay. If I could suggest a small change towards becoming plastic-free, would be to find an alternative to the plastic-wrapped breakfast cornettos.

Absolutely amazing staff, especially Giuseppe, had a lot of history to share about the building and the area. Outstanding views from the rooftop, even better than the belltower and Piazzale Michelangelo. A stunning, cozy room with strong AC, great facilities.

Best hotel I've ever stayed in, but keep in mind for those with accessibility issues, there's no elevator and it's located on the third floor of the building. Breakfast is very light but they have some simple refreshments there if necessary.