Came to Florence to celebrate my 30th birthday and could not have asked for a better hotel to stay at. It was modern and clean. The location was great, not in the middle of the busyness of the city but not too far of a walk into the center either. The pool was a lovely escape from the summer heat. All of the staff are so friendly and welcoming! And they went above and beyond on my actual birthday with some extra treats!! I had a great stay :)

This was one of our favourite stopovers on our three week trip around Italy. We thought the hotel, staff and facilities were all excellent and such good value for money. There were so many little extra touches in our room we didn’t expect and really appreciated. We had lunch in the hotel restaurant when we arrived and breakfast the next morning and the food was fantastic. The staff really looked after our son who has a dairy allergy which is a huge bonus for us, especially in Europe. There are lots of landmarks close by which we wandered to in the evening and we had a dip in the modest but clean and inviting pool before we left in the morning. A wonderful stay. Would definitely return.

No complaints from us here 🙂

Great hotel, just a few minutes walk from the station and also the main sights. Breakfast had an exceptional range. All staff members were friendly and helpful. The extra bed for our son was great, sofa beds are too often poor quality but this was a proper comfortable bed. Smooth check in & out. Online pictures don't do it justice, quirky but classy decor. The bar area is especially nice. Two great outdoor areas, one for breakfast and lunch, the other by the pool. Had a nice lunch on the day we left. Pool area is generous, lots of great loungers. Really quiet throughout our stay in early August. Would highly recommend the hotel to anyone.

Nothing, everything was great.

Brilliant location, very close to Santa Maria Novella station and square. The staff at reception were incredibly helpful and Sergio gave us many useful recommendations upon check-in- thank you Sergio! The room was great, comfortable and clean. Also, the pool area was nice and it was very relaxing to just press a button and get table service for the bar!

The only thing we didn’t like was the fact that we kept having to ask for more milk/ tea/ coffee for our room. The wifi kept throwing us off which was inconvenient at first as we no longer had the access code.

Location was right outside of the heart of the city so the hotel was quiet but a short walk to restaurants, sites, and other major attractions. They also had free, secure parking. The room was very comfortable and clean. The check in process and bag check was easy with friendly attentive staff and they provided a restaurant recommendation for dinner. The bed was very comfortable and the water pressure was strong.

Nothing! Although the towel warmer was not turned on and is only turned on during cooler months of the year. Love having a warm towel so a minor disappointment.

We loved this hotel. The decor was beautiful and the rooms were stylish and super comfy. The pool was a lovely addition and although it's small, it was never busy. Breakfast was delicious and again not too busy at all. The staff were very friendly and helpful. The location was great. We came in from Milan on the train and it was super convenient from the central station. We walked to all the main sites,none of which were more than 20 or so minutes away. We would definitely recommend this hotel and would stay again.

Nothing, it was all great.

Easy to arrive and depart from the train. Easy to walk every day to and from Florence old town via the underground shopping mall at the train station. Breakfast and the staff were excellent. I would enjoy multiple coffees and cakes beautiful croissants, fresh fruit and hot savoury dishes. Plus there was a juicer for vegetables. Reception staff kindly accommodated me with a city map and a late checkout. I was so pleased to return to my fluffy robe and slippers in my clean air-conditioned room with mini bar with free non alcoholic beverages was welcoming. The room attendants were sensational.

No pool yet

This was a wonderful hotel, with modern decor and wonderful staff who will made the stay memorable, accomodating an early check in and remembering your name when returning to the hotel. The rooms were beautiful and modern with wonderful facilities and modern bathrooms, the beds comfortable and the view incredible. The mini bar was generous.

Great location right by the train station but a 10-15 minute walk to the centre of the old walled city and about a 30 minute walk to the Ponte Vecchio. This was fine, but I did feel a little unsafe around the area at night as a solo traveller. Also the room doesn’t come with a vanity kit or similar items and while a quick call to reception and speedy delivery offered the items it was slightly annoying have to call.

Location is excellent. Short tram ride from Florence Airport and then a short walk to the hotel. Staff are very welcoming and friendly both at reception and in the restaurant. We elected to have the buffet breakfast each morning and it offered a good selection with all the usual hot and cold items. Our room was on the 2nd floor facing the rear and it was very quiet with no external noise. Bed was very comfortable and the shower was good with great towels.

Although we did opt for a smaller room the design/layout could have been better. There were no hooks to hang wet coats and no shelf space to put objects on in either the room or bathroom.

The location of the hotel was excellent! Within walking distance to many attractions as well as the train station. The staff were very friendly and accommodating. The rooms were comfortable and showers were wonderful. Our view from the balcony was beautiful. We enjoyed the complimentary breakfast. Overall a great place to stay! Would definitely stay there again.

No complaints!