1. The people. I very much appreciate the staff. Everyone we interacted with was kind, considerate, and very accommodating of my sincere yet limited (and apparently humorous) facility with Italian language. Much appreciation for the patience, guidance, advice, and thoughtfulness. 2. The location was great. The street is pedestrian yet cab/car service picks up at the corner perhaps 1.5 minutes unless you stop at one of the many cafe’s or shops. Come back at night to music. More western pop/rock than traditional Italian music but the accordion guy was there often.present and it’s incredible fun watching him play at the Irish pub across the street from the hotel (fear not; there’s another Irish pub two blocks down and make a left across from the Duomo). 3. Everything is close. Go two blocks, make a left, and there’s the Duomo. Go two blocks make a left, and there’s the Palazzo de Medici Riccardi museum/offices. Go two blocks, make a left, and there’s the Cappelle de Medici tomb. Go two blocks, make a left, and there’s another super amazing Florentine wonder. There is a caveat. Some things are a bit of a walk. The Ponte Vecchio and a couple of other things may be up to 15 minutes.

I would have preferred a larger room. Larger rooms are available. Even so, our room was fine with lots of sun and a little outside enclosed balcony space. No amazing view when looking over the balcony wall but the view of the rooftops was actually pretty cool and gives you a sense of what it might feel like to live in Florence so I appreciated it.

Staff were very helpful and friendly. Room was clean. Location excellent! Helped me sort secure overnight parking (€28eur) when we needed to hire a car for a day - it was very close! Decent cafés, bistros and restaurants nearby. Equidistant between main train station and main cathedral (roghly 5-7 mins walk from each)!

we loved every single worker! they team are all amazing!

the Wi-Fi is not too strong and they need to install repeaters to solve the issue.

The staff was very nice and helpful

Breakfast only opens at eight, which was a bit late for me. However, the staff offered a packed breakfast instead that I could pick up the evening before

great location, close to all museums and monuments. People there are very polite and helpful.

Breakfast could have more variety

Breakfast was fab, bathroom had a bathtub (unheard of) and albeit the mattress was a little firm for my liking the staff were incredibly helpful and accommodating, even our of hours and the location was fantastic: very central!

Mattre

Location and staff were great.

Breakfast OK, but would have liked availability of more fruit. Room was fine other than needing more light and some sort of bedside tables.

very kind staff

breakfast could not a bit better but it was good enough

Good location , service & cleaning

You'd need to announce daily , the breakfast hour for the next day, at the reception. Else, everything is fine

very close to commercial areas

need to upgrade the BATHROOM , TILES BROKEN, SHOWER HAS NO STRONG WATER