Perfect location, and very fair price compared to other Hotels in Florence!

If there is some room for improvement, then in the noice cancelling. Room doors and windows are old, and with some gaps, and inner walls thin, so you hear not only if the person in the next room listens loud music, but every step, shower etc. So bring earplugs.

Lovely large room overlooking San Lorenzo Church. Double glazing ensured a peaceful night. The staff were helpful and friendly. Hotel clean and tidy, everyone did a good job. Great breakfast and breakfast room, staff were attentive and kept the breakfast room spotless. Bed was comfortable and quality towels. Loved our stay here.

There was nowhere to hang the towels in the bathroom, but I think the hotel was looking into this. Didn't like shower products in the little sachets, I think a pump action bottle attached to the wall is more practical. The sachet was hard to tear and not much inside. Tea & coffee in the room would've been nice too ^ maybe 1 bottle of water.

Location, location... That was the main reason we chose this hotel. Also, it was important that it had a lift/elevator, quite a rarity in old buildings. If we leaned out of our window, we could touch the Medici Chapel (well, not exactly, but close). For some reasons, the hotel did not furnish electric kettles in the rooms. However, hot water is available at any time from the empty bar at the reception level. It may be important for those who need a cup tea often. Breakfast is served in a beautiful room, the only true remnant of the palazzo.

The room on the fourth floor was small, even by Italian historic center hotels, but we asked for a quite room, so perhaps the rooms at the top floor are smaller. The breakfast was adequate; we missed something hot but it is not everyone's preference.

Fantastic location! Short walk from train station and centrally located to all tourist sites. lots of food options nearby and short walk to market and Centrale Mercato. Breakfast was very good with lots of options although limited cooked options except for boiled eggs. Staff were friendly which was appreciated as there were lots of places in Italy that weren't friendly at all. Concept of service is quite different in Italy.

Beware that cooling is only available from May to October ( centralised system) so we had to open the window to get some fresh air in room and there were mosquitos around.

This hotel actually exceeded my expectations. I know European hotels can be a mixed bag, but the rooms were new, and it was very clean and convenient. I like it a lot and would highly recommend. There was nearby laundry self-service, and the hotel staff were all super, super nice and friendly. It really meant a lot to me how helpful and kind they were with all my questions. You can just tell they want you to have the best time, and they care about your experience. I think in general Florence can feel a bit like a tourist trap, but this hotel had so much Italian warmth and hospitality. Would come again! Also the location was amazing. Right by tram for airport and close to Mercato Centrale and most of the attractions. Really was super ideal.

The room was a little cold, but it was a necessity because of the mosquitos during this time of the year. And the little fridge (which I was happy to have at all!) was a bit icy. The showers are also very small, and I'm a smaller person, but even for me it was snug. If you're very tall, it would be a bit uncomfortable.

Comfortable small hotel right in heart of Florence. I would recommend it for travelers for 3-5 days ( I stayed 4 night). Easy to rich any historical place by feet. Excellent breakfast with prassuto, ham, cheese, fruits, eggs, yogurt coffee, and very clean area for breakfast. Also find out nice garden on first floor behind building. Also a lot of places to eat just next to hotel. Stuff was very helpful and friendly with explanations and calling taxi.

For some reason they did not replenish toiletries for 3 days (same piece of soap) until i asked them. Also it is located in the heart of Florence and at late evening could be a lot noise from the street.

Staff were super friendly and helpful (they even posted my postcard for me). Location of the hotel is fantastic, right next to the Cappelle Medicee and San Lorenzo Church. It's also just a few minutes walking between the hotel and the tram stop or train station. There are loads of bars and restaurants nearby, also a few supermarkets. You can get everywhere on foot from this hotel. The rooms were very clean and beautiful. There are a double set of windows which were great to keep out the noise from outside. There were toiletries in the bathroom (shampoo / conditioner / shower gel, tissues, shower cap, soap). My room was pretty spacious for European standards and for me as I had booked a single room but they gave me a double. The bed was very comfy. There is a courtyard garden where you can relax and enjoy some quiet time, you can also order a drink at the bar. Breakfast was buffet style with mostly cold options. There was filter coffee but also a machine where you could choose other types of coffee. If I visit Florence again, I will definitely stay here again.

A power plug near the table / desk would have been handy. My room was just in front of the kitchen so every morning there was a bit of noise from the preparation of breakfast. And there was some noise from the hall and neighbours but that's the case in every hotel I've been. The shower door was a bit on the small side. There was a mirror above the headboard of the bed which wasn't very useful.

First and foremost, I definitely loved the location and the comfortable room( the second one I got following my request because the one I was assigned was a bit noisy) Secondly,I particularly appreciated the friendly and amiable proactive reaction of the young receptionist named Christian who handled the issue in the most professional manner. Last but not least,I would like to point out that my stay at the Hotel Palazzo Benci was marvelously enhanced by the delightful and most pleasant personality of Mrs Ursula Fallani ,the head receptionist who knew how to sort out things and above all,who recommended me a few must to see spots. Thank you,Ursula and Christian I will come back My warmest regards Myriem

The breakfast A bit too plain to my taste but this will in no way change underrate the hotel

The hotel is perfectly situated, a short walk from the main station, but near to all main sights. Everything worked well - the air conditioning was efficient and relatively quiet, the double windows ensured that the room was silent despite the noisy street below. The best noise proofing I've experienced. Staff were charming. The shower was efficient with a good shower head. My single room was small but adequate, with a very comfortable bed.

The shower cabin in my single room was tiny, about 2 feet square, so if you are a large person, I would book a bigger room or check with the hotel about the shower size. Also the toiletries provided are sachets of combined shower gel / shampoo, and small soap discs for hand washing, so if you want hand/body lotion or hair conditioner then bring your own.

Central location with a good size room. Serviced every day. Breakfast needed more fresh fruit, mainly apple, pieces of orange and kiwi were a slither and wasn't topped up for the number of people. Plenty of croissants bread, but pastries same each day.

No where to hang damp towels. Bathroom had only small light over the mirror. No main ceiling light, not good at night or darker months. Would have liked a kettle to make a hot drink morning and night.