Excellent staff and comfortable bed with good linen. Good shower and all very clean. Absolutely fabulous breakfast. It’s in ideal location and room quiet.

Our room was 400 and lots of steps after the lift. Leaving day was early so asked for packed breakfast but for €18 it was extremely poor. Banana, apple, very small packs of biscuits and crisps.

Great sized suite and comfy beds (there were some stairs to get to the suite lifts which made it a bit difficult with luggage). Bathroom was small and very warm - and not well ventilated. Would have preferred the entrance to the suite be through the main bedroom rather than the lounge (especially with children). Breakfast was nice - but quite loud as the kitchen was in close proximity to many of the tables. Great location.

Room was not ready when we arrived (which was fine as we were early) - requested a call but didn’t receive one.

We checked in late after a very long 32 hours in transit. We couldnt find the credit card at check in time, this was no hassle and they made sure we just got into our room and were settled. The room seemed much bigger than 18 metres and the view took our breath away. This is not my first visit to Florence but this was by far my favorite hotel there. And how lovely to arrive to some home made complimentary biscotti and the first round in the mini bar was on the house! Every time we went through reception the staff greeted us warmly and we felt so welcomed. When my partner hurt her foot they were happy to send up ice and provided some nifty ice packs. They did all of this with no fuss and made everything easy. The location was on point, just far enough away from the main tourist attractions to be a bit calmer but close enough that everything was easily accessible. And the beds were really comfy! Also we were doing GF eating in Florence and the hotel is surrounded by great GF restaurants. Whilst all the facilities are good at Solo Experience it is the staff that made this accommodation so wonderful. There was a woman whose name I have now forgotten - she was on reception quite a bit and her customer service was on another level. I am sure by the dates of our booking you will be able to tell who she was, I cant say thank you enough. She even complimented me on my outfits a few times, which made me feel wonderful. Again, all the service felt natural and real warmth. It was so good that the first thing I did after we left was post pictures and talk about it in groups for Australians visiting Italy and also for GF people visiting Italy because of its proximity to so many of the known eateries.

I dont have anything to complain about here.

The hotel gave an excellent service. I was particularly impressed with the staff who were very helpful and considerate. I'm disabled and in the months before I arrived the staff were very happy to answer all my questions and provide me with the information I needed to work out if the hotel could meet my disability-related needs. While I was there, they were very friendly and made me feel welcome. The lift worked perfectly throughout my week-long stay. I'd like to thank the staff for a wonderful holiday. Best wishes, Victoria

The location of the hotel is fantastic. The deluxe suite was very big and good. The staff were courteous and good.

We were in room no. 304 in one of the newly built suites. The bathroom fittings were poor. Hot water wouldn't come out with enough pressure probably because a pressure pump had not been installed. The water was also not draining out properly. we had to complain at least 3 times about the shower and bath room fittings in the course of our 8-night stay. Everything else about this hotel deserves 9 out of 10 except the bath room fittings.

The location was right in the heart of everything, walking distance to many sights , restaurants and shopping.

just a couple of suggestions to take the stay up a notch. the lighting in the room was not great. a couple of lamps on either side of our bed would have worked. Also for those of us with poor vision a magnified mirror would have helped to put makeup on. Lastly we stayed in the third floor,.the timing of the outside motion light needs to be on longer. these are not deal breakers for us we would absolutely stay there again.

The location was good, 5 minutes maximum to get to the Piazza del Duomo. The room was quiet, but we stayed on the last floor of the hotel, so maybe that is why there was no other room on the same floor.

We stayed on the last floor of the hotel and had to walk a bit around the hotel to reach our room + there were some very narrow steps leading to our room. The room was like an attic, it might be the only room of this kind in the hotel (can't even find it in the example photos of the Superior room). Since it was a superior double room, I expected it to be different and not to look like an annex to the hotel. Since we were situated so high above, we had 2 little windows in our room that didn't offer that much light, so it was dark in the room. The bathroom was very narrow and dark.

Property is super close to all the landmarks that you need to see. Theres a nearby pizzeria and cafe. Lots of great restaurants as well. Room is clean, even had a Prosecco, cookies and sodas for us. Staff are awesome and helpful. Shoutout to Nigel!

Walls are thin, you can easily hear your neighbors next to your room even when they’re just casually talking. The other group I was with got scolded for laughing “too loud”.

Love this hotel in Florence. It was my family's favourite hotel for our stay in Italy. The location is about 8-10 min walk from the train station, and it is walking distance to the Duomo and all other locations. The leather street vendors are just beneath the hotel. There are many nice cafes, restaurants and a supermarket nearby. There are also a number of halal restaurants close to the hotel. The beds are comfy and the room is a good size and the staff are friendly and yrustworthy. Highly recommend, you will not regret!

Nil

This was a perfect stay! Location is perfect, right in front of Medici Chapelle, next to Mercato Central, 5min walk from the Duomo and plenty shops/restaurants around, yet it was quite and not loud in the rooms. The rooms are comfortable, good beds and nice bathroom. There is a bar and a nice lounge. The breakfast was amazing, buffet but really nicely done, not these typical “big hotel buffets”, but rather sophisticated. The staff… wow! Loved Angela, but honestly all of them! I did my fair share of traveling but this staff is amazing, super helpful and friendly: reception desk, breakfast area. I never had such sweet attending! Top notch!

All was good but if 1 minor issue albeit not too bad either: the airco system. I understand and believe in sustainability but you had to ask downstairs to adjust your temperature and only that was possible in a certain range.