Our room was spacious for 3 adults and 1 child (11 years old). Personally, I like the ambiance of the place. The only thing I overlooked was the whole property is not very mobility scooter-friendly. My husband has limited mobility. There are a few steps to hurdle. My husband had to get off the scooter everytime there was a step or two up or down, and the scooter was heavy to drag for someone (me) who is just 80 lbs (38 kgs). It was also a challenge for my petite daughter. There is an elevator though to go up to the second floor where our room was. Breakfast was good at the beautiful reception/breakfast room. The room was cleaned and towels changed even if we stayed only for 2 nights. The property is about 8-10 minutes walk to/from the train station. My husband on the mobility scooter. Well, the historic center is best explored on foot.

Location superb. Breakfast was great - I enjoyed the relaxing ambience. Just one small suggestion: some nuts/seeds on offer would be a great addition. My single room was small but I felt cosy and safe and I liked it was very quiet. Only sound was from the local church bells in the morning. A bonus there’s a lift. Friendly staff. Room serviced each day. Would love to stay here again.

No available electric sockets to charge my phone etc - so I had to unplug the lamp. Could easily rectify with a multi socket extension cable. Not a room with a view, but that didn’t matter to me.

Typical “continental breakfast”and pleasant meal has been served, however, not many other hotels do this anymore. Great service has been provided by staff. The location is wonderful, and it is close to the train station, Duomo, and Uffizi Galleries etc. and so many eating places around the facility.

So called “guest checkin form”maybe not a good way for hotel service; once you ask the travelers do more, they may skip this against you and avoid the facility.

Central location close to mostly everything we wanted to visit. The room was in a beautiful historic building. Staff is very friendly, helpfull and efficient.

There is not much that we did not like. However, there are a few things that would greatly improve the experience: 1. Lack of electric sockets in the room. Those days we have so many devices to charge at night so please put more sockets in the room. 2. Lack of acoustic isolation (especially the door) in the room. It's a bit unpleasant to hear any noise or voice from outside the room.

I had room 54, which was a large and attractive room. My sister had room 52, which wasn't as nice. The staff is just great, and the location is very central and walkable to most things.

My room had an unpleasant oder. The building (entrance and common areas) is rundown and not very pleasant, but clean. The first impression was a bit shocking and a letdown. The breakfast was okay but I could have done without.

This is the second time I booked here. Cristina, the owner’s daughter was great. The first time we stayed we were on the same floor as the lobby, the second time we stayed we were on a different floor accessible through the courtyard. This room was larger than the first one. Everything was great, we will likely stay there again.

Going up and out through the courtyard.

good location. in center of shops and restaurants. a fun location. can just walk all over. located on side street. I felt immersed. wonderful free breakfast. big display of everything. clean cute small room, but an extra sofa like bed. just right for one or two people. felt safe and cozy. very clean. helpful staff. called for taxi often. had a feeling of Europe, the quaint and old fashion, but nice and comfortable.

no one actually being there on the property in evenings. it’s a smaller older place. so no 24 hr staff. didn’t ever need them, but worried a little if I did.

The room was clean and large with two sinks. Staff did not speak much English but they were pleasant and we did not have any concerns during our stay. The room we stayed in was quiet and the air conditioning worked well. Lots of closet space and hangers. The location is great.

Wonderful hospitality from staff. Christina was incredibly helpful and accommodating. Rooms were clean, huge and it was excellently located.

There were a few small features that made it feel 3 star like the lack of an entrance and going through different buildings to get to your hotel room or door mats as carpets in the hallway but overall it was a great stay.

It is quaint and quirky, the decor and facilities are dated, but the staff more than make up for any short comings. As a solo female traveller I felt very safe staying here, and the location is excellent.

The shower, very small and struggled to get hot water.