I saw that there were mixed/negative reviews about this place, but I had the complete opposite experience! This place used to be the home of a Medici era nobleman and it has much character. A lot of vintage things have been preserved which adds to the charm of the place. Many have said that the hotel is "dated," but it's honestly so cool to feel like you're stepping back in time into the rich history of Florence. The bathrooms were newly refurbished too so it's like you get the best of both worlds! The front desk was so helpful and even gave us a map of the city and pointed out places to visit. The room was so comfortable and clean. The bathroom has really nice and hot water which is great for these winter months. The hotel is in a great location too. It's just a 5 min walk from the train station, and another 5 mins to the duomo.

The room was quite cold, but they provided extra blankets and pillows in the cupboards. The breakfast also only had cold cuts (no warm food) which we were personally okay with, but those who want a bigger spread should skip it.

The best thing about the hotel is the location. The staff changed the towels and other toiletries every day. It was very clean.

The shower was too small and didn't work properly.

Very tidy hotel. Central location. Friendly staff.

Nothing

Superfriendly staff and excellent breakfast

The use of too high heating. Everywhere inside the hotel the heating was at the top, thinking also about the impact on the environment and how it effects a good sleeping and the air we breathe (dryness) - we think the temperature should be kept at 18-20* maximum, thanks.

This is my second time staying at this hotel. The location is perfect and it is basically within walking distance to everything! The room was a nice size and the bathroom was clean. The staff were helpful and friendly. The breakfast is great.

The bed isn’t the most comfortable, very hard. Depending on where your room is located, you have to take different elevators as well.

Fantastic location! Very central. Yummy continental breakfast. The room was very basic but it was clean and we always find you don’t spend much time in the room on a city break anyway! If you’re booking somewhere as beautiful as Florence and spending it in the room you’re doing it wrong! I

The room had a bit of a musty smell and the light switches were in strange places and hard to navigate… but again, we didn’t spend much time in the room.

The Building its-self is a bit of a maze but once you have found your room once it gets easier. The location is perfect for exploring the sights of Florence just a few minutes walk to the Duomo and many other sights such as the Uffizi are 5-10 minutes walk max. Martelli is also very close to the train staion. The breakfast was basic but perfectly good to help you get ready for the day. The room was large and comfortable with a big window and plenty of storage space. 24 hour concierge

The elevator was tiny and the stairs numerous.

Staff was great.

I felt like my room needed an update. The windows didn’t seal together and the mosquitoes came in at night. The wooden floor needed to be refinished. The blankets were a scratchy wool. The dining room was adequate but it had hard tile patio tables which became loud with a crowd. Placemats or table coverings would have been nice.

Location is very convenient, just 10 min from the main train station, 10 minutes to city center. Very clean room with comfortable bed. All facilities work well. Staff is very friendly and helpful.

Street is noisy and even with close window you hear it till midnight. You should move furniture to reach power socket and prepare tea (see photo). This was strange.

The location is great, right in the centre of Florence, minutes away from the train station, Duomo and all the other sights. The room was clean and spacious, and the staff was very friendly and welcoming. They helped us book a taxi and recommended a nice place to eat for lunch.

Breakfast was basic and all the guests went up to get their food at the counter and the staff were standing behind the counter. Therefore, when a guest wanted to speak to the staff, they stood in front of the food. Firstly, this was inconvenient if other people wanted to get the food, and secondly, it was very unhygienic as no one was wearing masks and spitting onto the food...