We really liked the great location of the accommodation, which is very close to both the airport and the city center. The staff were very kind and helpful. At the reception, there was a map of the city showing the main landmarks and other important spots, making it much easier for us to get around the city during our stay. Plus, the hotel staff even marked the hotel’s location and some other places on the map beforehand, which was really helpful. Breakfasts were great. Overall, a great place to stay – highly recommended!

There was some mold in the shower, and the toilet seat was a bit loose.

× The hosts are incredible!!! I had a worry and felt terrible messaging them late in the eve, but they messaged me back reassuring and fixed my issue!!! So very grateful!! Makes travelling so much easier when the hosts are nice!! Thank you!! ☺️ × The lady who works in the B&B in a morning is really lovely and friendly × Good sized rooms with comfy beds and a mini fridge × KETTLE!!!!! × Quiet air conditioning that you can sleep through! × 10-15mins from train station, around 25-30mins from Statue of David and all that touristy area, and train is an hour from Pisa, about €10 each way

× My bathroom was across the hall from my room. I think it was my own private bathroom, which helped, but it wasn't the best situation - especially at 2 in the morning!! × Shower was fairly small with quite a narrow door and the head sprayed all over!! The temperature was also either controlled by all water within the building, or simply possessed!!! After 5 minutes of working to get a nice temp I'd be showering and suddenly scalding water is raining down on me!!!

The rooms are very large and clean. Check in process is simple and flexible. Breakfast was simple but has a good variety and the machine coffee they make for you is a nice touch. Staff were all very friendly and helpful. Location is a bit out of the centre but easily walkable to all major sights. We would gladly return.

The staff was very kind and nice and everything was very clean. Easy access, comfortable room and everything working as required.

I expected a little bit more regarding the breakfast. You had the traditional sweet croissants, which were very good. But for people who prefer a savoury breakfast, you could make yourself only toasts with cheese, ham or salami and hard boiled eggs. The location was not bad, right next to the station, but it was impossible to sleep with the window open, because our window was towards the street and it was frequented by cars all the time, the echo was rather loud. But we are soft sleepers.

- Smooth check-in. Staff also allowed me to put my luggage in early and gave me the key in advance which allows me to explore the city. Staff is very friendly, attentive and welcoming. - Clean and tidy room. - Double/triple glazing window, although located nearby main road but little/no noise observed. - Located nearby a tram station and 10 mins of walking away from the train station.

- Separate bathroom for my booked room, but not a big concern as the bathroom is for myself. Key is also provided. - Room was slightly smelly upon check-in but the smell went away when the window is opened to allow some ventilation, not a big concern for me.

Location: quiet area, just two tram stops from S. Maria Novella train station and close to Fortezza da Basso. Host: excellent treatment by host Giulia, with lovely morning chat. Room: we had family room n.5, spacious and comfortable with view on main road. Good night sleep and minibar available.

Only down side, this room is the only one with external private bathroom, which could be an inconvenience sometimes.

I had a pleasant stay at this hotel! The room was clean, and the staff were incredibly friendly and accommodating, making the experience even better. The centralized heating system kept the room comfortably warm, which I really appreciated. The location is fantastic—within walking distance to the city center, right next to a tram station, and only a 4-minute walk to the bus point for the outlet.

On the downside, during my last night, the hot water suddenly ran out while I was taking a shower. It took about 20 minutes for it to heat up again, which was a bit inconvenient.

The customer service was exceptional they told us how to use the train to avoid walking at night since we were just two females traveling together. I loved that the station was right across the stay. In addition, the instructions to get inside the building were so easy and helpful. We felt safe the entire time we stayed and enjoyed breakfast every morning. It was an incredible place to stay and honestly I plan on staying again for my next trip to florence.

The room was spacious, with wine glasses and a minibar. Very decorated with Christmas things.

They touched too much our things while cleaning. Folded our clothes, and moved our things to make them look pretty on the table. They also threw away a plastic bag that they considered trash. Please don't throw away things that are not on the floor or in the trash can, and don't touch people's things. That's not professional. Also, restock the breakfast when something finishes, it should be for everyone, not for the first that wakes up.

This property was conveniently located across from the tram with shops and restaurants a short walking distance. The room was immaculate and clean, instructions to get to B&B, get into the building and room were clear and very easy to follow. The breakfast provided each morning was amazing and the hosts were extremely accommodating, helpful and ready to assist with anything. Getting into the city/train station was a short walk but tram out the front was a major plus!

Stepping up/down from the shower is a little high and would be good to have railing/touch point of contact for safety.