Very nice hotel, but go for double floor apartment with jakoozi.

Everything

The hotel is very beautiful. The lobby, the furniture, the terrace with the pool view. A very tasty breakfast. The staff was friendly. A great location. Just in the city center. Five minute waking from the lake.

The blanket in the room doesn't have a cover sheet on in it. Doesn't look like it is being washed after every guest.

Nice hotel with a charm, good localisation, spacious room with a lot of cabinets, very good breakfast.

The spa was a disappointment. The sauna area lacks of a spa master - nobody cares of the temperature of the saunas, lot of people stay in swimingwears and flip-flops in the saunas ( despite the signs that it is not permited)- not hygienic. The parking is a big problem if you have a higher car to park underground (10 euros per night). The outside place are occupied from the early afternoon. Th rooms should have at least a small table ( the armchairs are there).

Very beautiful place in old style, big floors, interesting design, you feel like in a castle. The breakfast offers variety of options, and even they make ommlete and crepes in front of you. We could live our bags at reception after check out.

There aren't slippers. You can buy them st spa for 3 EUR. Spa: The water in the pool is quite cold, it has places with jacuzzi, but you cannot realy enjoy it since water is cold. If you swim, it is fine. But if you want to just stay and enjoy jacuzzi, you can't do it long. Also, the saunas, I think there should be separate areas for people who want to stay naked, and people who want to stay on swimming suites. I didn't understand at first that I am allowed to enter in swimming suit, was súper confusing.

Hotel was very nice, breakfast was really good and tasty. Every morning there is a chef preparing eggs the way you like. Hotel has a dedicated bike room with plenty sockets for charging ebikes. Garage is near by around the corner, you just need to book it in advance to your stay. Hotel has great location near the lake, 7 mins walking distance, there is plenty of restaurants and bike rentals around. Hotel pool is smaller than it looks on the picture, but there were always some spare loungers. All staff members were nice and professional, ready to help all the time.

There is not much to say, hotel is just perfect. Maybe if I should find something small to improve, I think the juice on the breakfast can be higher quality. If you want fresh juice, you have to order a glass for 5€ or you can have the one from machine, which is not the best one. There could be 100% juice on this level I think. And maybe there could be an option to make a tea yourself on the breakfast, because normally it must be ordered and it is brought by waiter, although for free so not a big issue at all.

Very good location, close to the old town, shops and cafes. Restrained and polite employees. Very good breakfast for different tastes. Friendly service. The spa is available to guests at no extra cost. Will definitely be back.

No comment… every think was be great.

The location was so good.

The WiFi needs to make an account and sign an agreement to use it.

We loved this hotel, we stayed for 3 nights in December. It was beautifully decorated with lots of antique art and furniture. Our room was large and comfortable with a balcony towards the lake with a stunning view of the mountains. Breakfast each morning was excellent and the spa/ pool facilities were great. The indoor heated pool and all saunas were open in December, which was a perfect way to spend the afternoons. The location is perfect, just a short walk to the old town center where the Christmas market was. This was my third time staying on Lake Garda but my first time in Riva and at this hotel, I enjoyed it completely and would love to return.

The location was perfect. The hotel is very beautiful inside. I’d say “ Don’t judge a book by its cover”

I don’t do complains as I’d go back to this hotel again and again. Maybe management could take some staff aside and teach them the pleasant factor with ALL customers as if the staff’s services were to be lifted thoughout the hotel. I WOULD BE GIVING THIS HOTEL ! It’s ⭐️⭐️⭐️⭐️⭐️ As I said I never really complain in any hotel globally. Being positive is always much better as I’d love to see the issue addressed. I’ll give them one year to upgrade staff preforming and I’ll go back next year in the hope that management has taken my recommendations on board. Thank You and I’ll be back 👏🏽👏🏽👏🏽

The room was okay. It had enough for our needs, but it would be nice to have a kettle with a tea/cups. The fridge was loud and it was a shame we couldn't turn it off. Breafast was decent, not amazing but you have options to choose from and the outdoor terrace brings the italian vibe. The spa is a bit dated, but clean.

Spa close at 7pm. During holiday most guests spend days outside to chill in the evening; Especially when hotel is located in the city. It would be great to have spa hours extended