Almost all the staff members we encountered were very nice overall. Very responsive, and though full. We didn't get their names but we're sure they will help you during your stay if necessary. The room was comfortable, the bed and pillows. The room gets a little hot in the evening but the air condition funcions very well if you can handle the low noise it makes. The location is good, but we found it to be a little further from the center than we thought, but still nice.

Our top shower head didn't had much pressure and it also hasn't very hot, it just needs a little maintenance.

So close to the bars and restaurants of Trastevere perfect location. Although not always open, reception staff are helpful. Nicola in particular was the heaven sent! So helpful, smiley and just a joy to deal with he helped me with directions back to airport and how to buy tickets. Nothing was too much trouble for him. Coffee machine was fab in the room, nice snacks and water all provided (even a fridge) It was really quiet at night.

My only top tip for improvement would be slightly more light in bathroom (bit darl, as if designed by a man!) and a mirror (ideally full length) with more light for make up. But otherwise all facilities were spot on, hairdryer by plug by mirror etc!

Location was great, room was quiet as faced the back of the building. Facilities were great, had everything you needed. Staff were excellent and helped with everything.

Bed was way too hard, I like a softer mattress and had to swop rooms with my Dad so he ended up having a kingsize room all to himself and me and my 6ft 5 husband squashed into a double room. Sleep is too important to miss and as they stated luxury, I did expect better beds for the money. The other thing I didn't like was our bathroom. It was painted black, so in the dark in the middle of the night, if you got up you couldn't see anything, there were no little lights to help you see. And it was small with pointy edges so a bit difficult in the night.

Great location, close to everything but quiet. Small hotel (5-6 rooms only), comfortable bedding and accommodating staff. Free bottle of mineral / sparkling water and some free refreshments are available in the room. Wine and cold drinks can be found in the fridge for a reasonable fee as well.

Staff is on site only till 12:30 pm, but they have provided very clear check in and entrance instructions along with an emergency phone number. We didn’t have any problems to check in. The only little note to the management re toiletries. Would be nice to have shampoo, hair conditioner and shower gel separately instead of the mixed bottle.

Excellent rooms, huge compared to what you find elsewhere, comfortable bed, nights were completely silent ensuring a good night sleep. The staff is super helpful with the explanations of where to go, they are proactive to your needs. The room has a complementary minibar with Prosecco, water, sodas and refilled, a Nespresso machine and cookies. I would definitely come back and recommend it to anyone. It’s close enough to what matters in Rome without the masses of tourists at your doorstep.

I liked everything.

We had a great stay at JB Relais Luxury in Rome. Communication with the staff was excellent, and the location of the apartment was perfect – close to everything. The check-in and check-out process was very easy, and we really appreciated the possibility to store our luggage. The staff also helped organize airport transfers both ways, which was very convenient. Highly recommended!

The room was very big and comfortable. Location was great near the Ghetto, easy instructions to enter with codes to the building and elevator to the 3rd floor. We arrived late night so room keys waited for us in the small Lobby. It is about 20 min walk from Colosseum, 10 min from Pantheon, buses to Vatican and termini just below.

Everything was good

The place is spotlessly clean. The staff are wonderful and helpful. Beds are comfortable and the shower is AMAZING. Lift in the building which is a nice extra. Location is just right for Trastevere. I love this place.

There was nothing to not like. Our stay was perfect.

Conveniently placed for exploring on foot in a safe and pleasant environment. Next to a bus stop if you prefer local transport but ideal if you don't mind walking , could reach most major attractions in between 15-30 minutes at a gentle pace. No nonsense simple luxury with all you need if you don't want a classic hotel. Easy access , great attention and service by Massimo.

Lovely building in good location for getting to trastevere area as well as main tourist areas. Staff really helpful and room clean and modern. All drinks included

We were confused about the breakfast and if it was included. Tried ordering on the last day for 8am but nothing came to room and then we had to leave for flight.