Very good sized single room, clean and up together and had a small fridge too. Friendly and helpful staff, good selection for buffet breakfast (cereals, yoghurt, fresh pastries, cold meats etc). Really good that complimentary drinks were available 24/7 in the lobby. More than made up for lack of kettle in room. Very close to train/coach station and easy walk into city centre. Excellent value for money

The room was quite hot, and I couldn't control the temperature really. I overheard another guest make a similar comment to Reception. I left a window open as advised and that was fine though possibly not the 'greenest' option. A complimentary bottle of mineral water in the room could have been welcome, though you could buy one from the mini bar. Only small moans though!

Room: It was the perfect size. The bed was comfortable and the pillows were good. It was also the perfect temperature. Bathroom: It was very big. They also had a bidet, which was very nice. The shower cabin had a decent size. There was always hot water available and the toilet flushed properly. There were also plenty of towels. Breakfast: It was very diverse. They had a fine selection of cold cuts and cheese, lots of croissant types, sponge cakes or chocolate cakes, 2 types of water and juices, 3 types of bread and 3 types of yogurt. They also had a fancy coffee machine. Staff: When I was there, there was a strike of the railway network, and they helped me find the proper solution to be able to get to the airport on the day that I was leaving. Generally speaking, they were helpful and nice all the time. Location: it was close to the main train station and bus station, so this was a huge plus. Also the main tourist objectives were also nearby.

Nothing I can truly complain about. Just a personal preference, I would have liked not to have a green LED exit sign in my room, but I understand that this is mandatory to have now.

The hotel has a great central location and is very comfortable. Our room had an excellent view over the piazza, and a small refrigerator. The breakfast was very good and was very elegantly presented. The tea and coffee machine in the breakfast room is available for guests to use throughout the day.

Perhaps the hotel could provide clearer advice about where to park the car for the valet parking. One of us had to stay with the car while the other ran into the hotel to ask, but it could be tricky for a single guest. The bathrooms are fine but could be enhanced by provision of facecloths.

It is a renovated retro hotel, with a staff that is in the rank of the best staff in luxury hotels, with the good intention of doing everything to make the hotel as good as possible. The hotel is in a great location and is definitely better than 3*, primarily because of the attention given to guests. This hotel deserves all the compliments. This hotel, in terms of service and style, deserves the status of a small luxury hotel

Maybe paint damage from a suitcase on the walls and doors, but everything else is clean and well maintained.

I really enjoyed the stay, the location is in the city center, the room was clean and the TV in the room was great. Complimentary hot drinks available throughout the day were amazing. Staff was friendly and helpful

I really don't like it and didn't understand why a passport is required for the check-in in this hotel and the ID card wasn't enough. All hotels in Europe and in Italy I stayed before accept ID cards. Also, the room for breakfast could have a few more tables to avoid waiting in the queue to get in

I’d stayed there 11 years ago, so thought I would stay there again. I like the location - it’s easy walking to must things, the place is clean, the breakfast is excellent and they have good sized single rooms at a reasonable price. Free snacks and coffee any time you want it is brilliant.

The staff didn’t offer to assist with heavy suitcases up the stairs before you get to the lift. The place is looking a little tired, worn carpets and drapes, and the netting in the bedroom looked like they needed a good wash. Reception provided a list of restaurants, many of which don’t seem to exist anymore. It would be good to have coffee option in your room instead of having to go downstairs

Everything. One of the best hotels I’ve ever stayed in. Location was perfect. Walkable from station and bus station. Walkable to Grand Canal area. Bus direct to Barcola beach. I had a long journey overnight and had requested if there were any chance of an early check in. On arrival in the morning to store my bags for the day I was informed they had prepared my room early and I could check in. The staff were all so gracious, and ready to help in any way if possible. Having been travelling for two weeks the wonderful attitude of the staff was so welcome.

Nothing.

The staff was very friendly, they helped me with an early check-in when I told them that I'm only there for a day. I appreciated the single room - not many hotels offering this at a reduced rate. Location is really good too, just a few minutes from the main square. They even offered a city map, which was nice. Breakfast is really diverse, vegetarian friendly.

The air conditioning was not working because it was November - but there was a hot day and I felt the need for it to cool down a bit. It was ok during the night tho.

Clean spacey rooms, good bed, nice dinning room, good breakfast, central location.

A bit too high room/bathroom temperature, which could not be regulated. At check-in lady at the reception said she does not know the difference between Slovenia - Slovakia although she had our documents in the hand. Would not expect such ignorance from a person working in international environment when Slovenia as Italy’s neighbouring country is only 10min away from Triest and Slovenian national home well known in their history, just around the corner from hotel.

The hotel is in an ideal location, a short walk from both the station and the city centre. Behind the pretty old facade, the rooms are unexpectedly modern, elegantly minimalist and very clean. Lovely bathroom. Very helpful staff; good breakfast. Excellent value for money.

There were no instructions for the TV, and I couldn't get the sound to come on - probably my own fault. For people travelling by train, it would be helpful to give directions for walking from the station.