When you're traveling internationally, and you're tired, and then you have a problem. Someone comes to your rescue and helps you get your two service dogs and your baggage from the airport to the hotel; you want to just hug them and thank them and tip generously. All the staff is excellent, but I must shout out to the security team. I wish I had remembered all their names, but I had written down Gwen and Alice. The security team didn't have to help me, but they did, and that's what hospitality is about. I mean, they could've said no, that's not their job, but instead, they worked from the heart and helped me get from the international terminal to the trains and from the train to the hotel. The funny thing was Alaska then canceled my trip and my connection, so I had to reschedule and try again. So we made the trip three times, and they never complained. They never got upset. They never didn't show up, and it was delightful. But the front desk staff was also super friendly and helpful, and the two women at the bar where I had dinner were charming, and I enjoyed our conversations. I wish the restaurant were open more because I would've liked to have tried the menu, but the timing wasn't right. It was too limited. My one caveat is that it is costly. I live in a five-star hotel. I travel all around the world, and it is pricey; I understand that they want to take advantage of the location, but I think they would be fully booked if they didn't charge such high rates.

I loved the place and hope to stay again soon.

Nice hotel. Staff were super friendly and kind bringing our bags to the room for us, which with 3 large bags and a ski bag was no joke! They even offered to store the bag downstairs for an easier exit (we had to move items around, so unfortunately didn’t but good to note). They had all dressed up a little for Halloween which was really nice and fun to see! Even the gentleman at the check in who was in a suit and tie, had a little Harry Potter scar drawn on. Made us smile and was very fun. The room was nice and spacious. Large TV, couldn’t work the “pairing to device” on it which was unfortunate. Bed was large and very comfortable.

One thing that holds it back. The food! We never normally get hotel food as like to try ‘local’ restaurants but we were very tired and it being halloween during our stay we didn’t feel that eating out would be that relaxing. So ordered room service. We ordered a Peperoni pizza and buffalo chicken Mac and cheese. For a total of $41.33. The pizza was a smaller size than we expected and a bit doughy but nothing was off about it. The Mac and cheese was pretty gross, topped with carrots? And no taste at all, even with the buffalo. Very let down for such an establishment, that was going so well.

The staff was friendly and very helpful. The room was very clean, comfortable, and spacious. We had a corner King Room (I believe), and we loved the view the windows provided. The bathroom was roomy and well-lit. A lot of little details added up to an exceptional experience. Food in the hotel restaurant was delicious. Access to SFO's AirTrain (and BART) was very convenient.

By nature of the hotel being located at the airport, there's almost nothing within walking distance -- to note for those used to just stepping out of their hotel and finding places to eat or convenience stores around the corner. Access is strictly through car or BART.

We had an odd, long layover from Europe and didn't want the stress of getting to and from the airport. This is the ideal splurge midway through a long, exhausting trip. I wish we could have stayed longer to enjoy more than a shower (with luxurious toiletries) and the bed. Check-in and check-out were seamless, 24-hour staff were both essential (if you're leaving at 4am, as we were) and attentive. If you need to get into the city, the BART is conveniently there.

It's an expensive splurge and specifically convenient for the airport, so in other circumstances (e.g., vacationing in San Francisco or doing anything other than a layover), I probably wouldn't stay there.

We drove to the door and were pleased with the efficient service to carry our bags up to our room. Room was sumptuous and amazingly quiet considering the airport location and Skytrain. Food was good at the restaurant and the room service was good. Location with Skytrain stop was handy to catch early flight. Bed was comfortable and TV worked well.

Perhaps the restaurant could have extended hours.

Convenient to rest after a long flight- comfortable bed- well appointed room

Had not been informed that because I booked through booking.com I wouldn’t earn any Hyatt points. This is our third visit and we had never been informed previously so as a result have missed out 3 times on earning points - we should have been informed when we first joined the Hyatt programme

It's easy to get to, and though not within the terminal is accessible via the Air Tain, located near the airport parking and international terminal. It's very clean with a super spacious interior. They also had late night dinner available, as I wasn't able to check in until after midnight. The mac and cheese was very good. I'd definitely stay again.

It was a tad expensive for a functional, airport hotel.

Room was large, clean and comfortable. Five star amenities and attention to detail, felt luxurious. Staff were fantastic, friendly and helpful. Twin crafts market was great too, got fresh pizza delivered to our room at 10.30pm. En suite bathroom was huge too with a shower and separate bath, lovely toiletries. Wish we’d stayed longer

A bit pricy but worth it. Would’ve preferred a view of SFO runway

Would stay again, so easy to get to and from. It is a true peaceful haven next to a busy airport and big freeway. Although it was noisy it was a great stay. The restaurant and the staff was excellent a little bit pricey. The Fitness center was just perfect.

Just the noise from the road and airport but it is understandable. And maybe the prices, pretty hefty prices for a bottle of water and no kettle in the rooms for a tea.

Spectacular location for an overnight stay when you have an early morning flight. It’s right on the airplane which connects to the terminal.

This complaint is not uncommon at hotels. Instead of greeting the guest by saying hello the first question is, can I have your ID card and credit card. This is after all the hospitality business. Price is high. But there are no real other options as the location is truly fantastic and attached to the airport.