The Grand Hyatt is adjacent to the SFO airport and in using the AirTrain back and forth one could find this quite convenient. The staff made sure that I knew what terminals were under construction and how it might affect our morning checkout experience, where walking was required temporarily...without being asked. We found this super helpful.

The restaurant was small and noisy (lively?). The menu was very asian specific, and there is no walkable option. If you plan to dine, check out the menu before using hotel dining.

I appreciated that the hotel gave clear instructions on how to find it in the terminal. Most hotels totally ignore this common-sense courtesy, or don't even tell you they have a free shuttle. The room was well--appointed and didn't waste bathroom space on a useless bathtub. The bed was comfortable and the linen soft. Decent choices for upscale or casual dining, and a good wine selection.

If you are going to provide an alarm clock, make sure the room attendant turns it off after every guest.

When you're traveling internationally, and you're tired, and then you have a problem. Someone comes to your rescue and helps you get your two service dogs and your baggage from the airport to the hotel; you want to just hug them and thank them and tip generously. All the staff is excellent, but I must shout out to the security team. I wish I had remembered all their names, but I had written down Gwen and Alice. The security team didn't have to help me, but they did, and that's what hospitality is about. I mean, they could've said no, that's not their job, but instead, they worked from the heart and helped me get from the international terminal to the trains and from the train to the hotel. The funny thing was Alaska then canceled my trip and my connection, so I had to reschedule and try again. So we made the trip three times, and they never complained. They never got upset. They never didn't show up, and it was delightful. But the front desk staff was also super friendly and helpful, and the two women at the bar where I had dinner were charming, and I enjoyed our conversations. I wish the restaurant were open more because I would've liked to have tried the menu, but the timing wasn't right. It was too limited. My one caveat is that it is costly. I live in a five-star hotel. I travel all around the world, and it is pricey; I understand that they want to take advantage of the location, but I think they would be fully booked if they didn't charge such high rates.

I loved the place and hope to stay again soon.

This hotel was perfect for staying after arriving on a late flight. Appreciated we could go straight from the terminal to the hotel without the extra step of a taxi or Uber. The beds were very comfortable. I forgot a favorite jacket when we checked out, and calling to retrieve it I encountered one employee who was not helpful at all and another who was very helpful.

The unhelpful employeee when I had forgotten my jacket.

Nice hotel. Staff were super friendly and kind bringing our bags to the room for us, which with 3 large bags and a ski bag was no joke! They even offered to store the bag downstairs for an easier exit (we had to move items around, so unfortunately didn’t but good to note). They had all dressed up a little for Halloween which was really nice and fun to see! Even the gentleman at the check in who was in a suit and tie, had a little Harry Potter scar drawn on. Made us smile and was very fun. The room was nice and spacious. Large TV, couldn’t work the “pairing to device” on it which was unfortunate. Bed was large and very comfortable.

One thing that holds it back. The food! We never normally get hotel food as like to try ‘local’ restaurants but we were very tired and it being halloween during our stay we didn’t feel that eating out would be that relaxing. So ordered room service. We ordered a Peperoni pizza and buffalo chicken Mac and cheese. For a total of $41.33. The pizza was a smaller size than we expected and a bit doughy but nothing was off about it. The Mac and cheese was pretty gross, topped with carrots? And no taste at all, even with the buffalo. Very let down for such an establishment, that was going so well.

Food was great tasting… but. Room was swanky. Bathroom was really well done. Clean room.

I get that it’s San Francisco and you’re paying for the convenience of the stay but the prices were ridiculous. $10 for 12oz beer at the bar. Breakfast was astronomical. Oh.. and the mattress was way too soft. I have a terrible back and that was like sleeping on down pillows.

The staff was friendly and very helpful. The room was very clean, comfortable, and spacious. We had a corner King Room (I believe), and we loved the view the windows provided. The bathroom was roomy and well-lit. A lot of little details added up to an exceptional experience. Food in the hotel restaurant was delicious. Access to SFO's AirTrain (and BART) was very convenient.

By nature of the hotel being located at the airport, there's almost nothing within walking distance -- to note for those used to just stepping out of their hotel and finding places to eat or convenience stores around the corner. Access is strictly through car or BART.

We drove to the door and were pleased with the efficient service to carry our bags up to our room. Room was sumptuous and amazingly quiet considering the airport location and Skytrain. Food was good at the restaurant and the room service was good. Location with Skytrain stop was handy to catch early flight. Bed was comfortable and TV worked well.

Perhaps the restaurant could have extended hours.

We had an odd, long layover from Europe and didn't want the stress of getting to and from the airport. This is the ideal splurge midway through a long, exhausting trip. I wish we could have stayed longer to enjoy more than a shower (with luxurious toiletries) and the bed. Check-in and check-out were seamless, 24-hour staff were both essential (if you're leaving at 4am, as we were) and attentive. If you need to get into the city, the BART is conveniently there.

It's an expensive splurge and specifically convenient for the airport, so in other circumstances (e.g., vacationing in San Francisco or doing anything other than a layover), I probably wouldn't stay there.

Convenient to rest after a long flight- comfortable bed- well appointed room

Had not been informed that because I booked through booking.com I wouldn’t earn any Hyatt points. This is our third visit and we had never been informed previously so as a result have missed out 3 times on earning points - we should have been informed when we first joined the Hyatt programme