Great location! You’re basically right on the strip but tucked back just far enough that you don’t hear all the noise. The room was also really big, I’ve never stayed in a hotel room with ceilings so high! (We had a king jacuzzi room)

We didn’t have any WiFi in our room so we used a lot of our cell data while there. The tv guide also wasn’t accurate so we didn’t know what channels were what. Right outside our room there were a few carpenter bees hanging out and one ended up getting inside our room, I know you can’t really control nature but just trying to make other guests are aware those types of bees around. Last thing, when we got there they were doing work on the office tearing down old wood pieces from the awning and they had it all strewed out over the parking lot and you had to drive across it. We were really nervous about running over a nail. I understand having to do work but having a person out there sweeping up the pieces so guests don’t have to drive over it would be nice.

We stayed in room 114. We were very happy with the room. In the past my husband and I have gone to Panama City beach a minimum of 2 times each year. Some years we go three times. We have been doing this for 5+ years. This is our first time here. And our room easily meet the expectations that we have grown accustomed to receiving in Florida. We will definiately be back. The office staff was very professionl and helpful. The breakfast was also good. The only thing that I would recommend considering is fresh fruit such as orange slices.

We were pleased with everything.

Clean, great location, saw a bear n the parking lot upon arrival then saw him a couple nights later walking down the creek, the fireplace is nice, and we conveniently walked to everything, we only used our vehicle when we packed up to leave ! Great place ti stay

It’s just an old building , but they keep it clean. Not much I can complain about , there was a cold draft coming from around the door maybe they could improve that , but maybe that adds into the overall “mountain” atmosphere, giving the fireplace that extra appeal to cozy up in front of. Honestly , I like the way it is . It’s a Classic

The location was perfect. It was right on the strip. Loved sitting on the balcony and watching the bears and raccoons. Staff was very friendly and helpful. The breakfast was great I loved the pancakes. They had plenty to choose from such as cereal,muffins, pancakes, biscuits and gravy,eggs. Great view. We really enjoyed our stay. Definitely will be staying again.

Only thing we didn't like was the mattress covers had stains and some tears . The cover on top of the sheet had lots of tears in it. And the plugs was old our chargers wouldn't stay plugged in . Overall still a great place to stay.

Everyone was very nice and we did enjoy our time there. The only negative thing was there was a family in the breakfast area that were clearly sick. the child was the exact height of the open food on the counter and was coughing directly on the food. Nothing was said to the family. I understand that the staff doesn't want to cause problems with the quest, but there are health safety issues with coughing on food. It could cause someone with a compromised immune system problems and in an certain cases death. I feel that they should have been asked to leave or the food removed. Neither actions were done.

Because it was so busy at breakfast, it took a little time to get food out and only one person doing it maybe during super busy times, use an extra hand but the staff was great, did their best to service us.

Our room was in the process of being upgraded maybe where the ironing board was could add a clothes hanging rack Fireplace was great - but maybe a more comfortable chair to set next to fireplace

Room was much more "high end" and updated than what I expected for the price and based on impressions of the exterior. Room and especially sheets seemed very clean and was cooled to a perfect temperature. Location in Gatlinburg was unbeatable, enjoyed that breakfast was included with my stay. I absolutely loved the little park behind the buildings, great for my son and for our dog that were along for the trip.

The only negative I had was the blinds on the rear exterior window were not wide enough to completely cover the window. I hung jackets and towels to cover the gaps and feel like I had complete privacy. Otherwise, the exterior appearance made me nervous that the place would be run down due to styling being outdated and gave me the impression that maintenance might not be up to date, but that was not the case and just proves to never judge a book by its cover.

Clean, comfortable, great breakfast, perfect location for our needs. Even got maid service for a two night stay-better than in a high end hotel these days! Not the most up to date or fanciest but very clean and plenty of hot water and comfortable beds and quiet. Best location we could ask for on the strip and with a balcony on the creek too and near the convention center! What else could we ask for. Near 2 of the best restaurants in town.

Needs cosmetic work but that will vastly increase the prices I'm afraid.

Great "classic" Gatlinburg property, built into and around the hillside, rather than by boringly grading a flat spot to set it on. The result is a very interesting resort. We could leave the room, take an elevator 3 floors down, then cross a sky bridge to another elevator to descend another 6 floors or so, and be at street level for drinks, shops, etc. very quickly. Room was large, clean, and had a great view of downtown and surrounding hills.

Parking was a tad tight.

We saw a lot of bears and was able to bring our dog we was right by a small creek and it had a nice park in the back of property to walk your dog. The staff was really generous and helped all that they could. Pool also was kept clean and tidy.

When we first got there one of our rooms was leaking in the toilet and also the rooms stayed wet from condensation the entire trip so it made the floors slippery.