The office personnel was great and very accommodating. House keepers were very rude. I asked for sheets to change the beds and was told to give them the dirty ones right now! I stripped the beds immediately and put them outside the door along with the garbage. Then the female housekeeper literally opened my door while we had some of our family changing their clothes, and she threw the garbage cans in our room and a garbage bag. Don't ask housekeepers for extra towels. When I did, it was like I was asking them to pull a tooth. We had 3 adults and 1 child. 2 adults were female. My granddaughter and I use 2 towels 1 for hair and 1 for body. They only wanted 4 towels in the room. When we were leaving, vacation was over, and the man literally pushed past me as I was walking out. They also had a child with them every day while they were cleaning in the rooms. Also they acted like they couldn't understand English. Worst housekeepers I have ever had to deal with.

Housekeepers were horrible!

The pool although I didn’t use, it was clean and looked cute and I like all the chairs around to be able to sit down with comfortable chairs, close to everything which was nice Free coffee, tea, and hot chocolate during the day and night was good. Breakfast was so so.

They gave us keys to our room when we checked in, and my husband went upstairs and they were already people in the room, which was very embarrassing to everybody!! I was supposed to have a handicap room on the first level. They wanted to put me in these other people’s room and I told them that it was agreed on that I would have a first level handicap room so finally the guy put us in there and then it was OK, but it was stressful.

location is great. parking is good and the bear that sniffed my new Jeep was a bonus. even he/she thought it was nice.

I felt like the showers could have been a little cleaner. Overall cleanliness was great but a little more care to make sure the shower was cleaner would have been perfect.

We arrived early and were given our parking pass, even though we knew we couldn't check in yet. Our vehicle was secure in the parking area and we were able to get out and about. The staff ALWAYS makes check in a breeze and are super friendly. The room was clean and smelled clean...we were right by the pool so had a street view. The location is perfect, super close to the strip but far enough away so noise is not an issue.

Great location Friendly staff great value for your money

Ice machine did not work on our floor

The room was very clean, and met all my needs. The location by the pool was nice. Rockers outside the room was a wonderful touch. Just a short walk to all that Gatlinburg has to offer. I was extremely satisfied!

They were replacing the roof and parking was a bit of an issue, but improvements are required and expected. It was not a problem. I loved the location of this Hotel. Just a quick walk across the parking lot to the next street to a tram stop. We have stayed here before and will always try to book this Hotel. Thank You Econo Lodge for a wonderful experience.

The location is great at a great price and the rooms are well worth it I go here every time now. Seen no bug's of any type here the last 3 times I've stayed here other than a bee outside lol. Also has a pool balcony decent parking and comfortable beds.

One small thing I didn't like was some corners and behind the bed under the bed looked like they haven't been cleaned in a little while (some dust dirt and hair) not allot but could tell it was over looked. Definitely not a big deal though other than that was pretty clean .

Great location. Friendly staff. Clean room. Comfortable bed. Check in and check out was a breeze and very fast. Parking was free and the spaces were wide enough for a small suv or a small car in the parking garage. The hotel staff were very friendly and I would recommend this hotel to friends and family who are looking for a shot stay in the Gatlinburg area. It is convenient to the strip and walkable to the convention center as well as many restaurants and attractions.

Location! Location! Location! My husband and I were in town for our two year wedding anniversary and it was perfect! The grounds were well kept and the pool was clean and amazing. The walk-ability is perfect. We were able to walk everywhere from Ol Reds back up the strip to Shoney’s and other restaurants towards then end of town. The lady at the front desk was super sweet! I would definitely stay again! ♥️

The front desk was under construction when we checked in and made it difficult to enjoy the pool that evening due to the noise. Obviously upgrades and maintenance are inevitable so it wasn’t really anything negative and they were done that night.

Breakfast was minimal, cereal, granola bars etc. However, this was more than advertised. In the future, if a continental breakfast is ever provided, I'd gladly pay a bit more per night for it.

Wi-Fi password wasnt provided upon check in, Do-Not-Disturb tag wasnt provided, there's very low water pressure in the shower.