All was good and felt safe and loved the location to the Village.

There was a lack of Customer Service from the lady who was working the front desk at 10:30am on Oct 31st. She was very rude and was on the phone. I waited for her to get off when I asked if our room happened to be ready. She turned and pointed to the check in sign that said 3:00pm and looked at me with a curt smile. She needs more training on how to run a front desk. Not Good at all!!!

The Gatlinburg location doesn’t have breakfast. They have free coffee, apple juice, orange juice, muffins and cereal bars.

Cleaning staff changed out our towels everyday but if you left any personal items (pillows or blankets) they won’t make your bed. The hotel has laminate floors instead of carpet. It rained off and on during our stay so grit and grim was tracked in from the parking lot and sidewalks, the room floor was never swept or mopped during our stay.

It was great, easy access to rooms. Great location, it was right off strip so great location to everything. Had really nice seating areas outside with fireplace and by a creek. Only complaint is when we were packing up to leave my wife found a bug, but in the mountains that’s bound to happen every once in a while.

have stayed here quite a few times now. we love the location and love the staff generally. I love that it is quick and easy to get checked in and out. The grounds around the complex are very nice and maintained.

The last two times we have been, we’ve noticed a big change in the cleanliness of our rooms. the floors are essentially untouched. they get a simple dust sweep and that’s it. The ice bucket was not cleaned. the bathtub still had hair in it and the bathroom sink hadn’t been cleaned. It’s pretty disappointing after receiving such great customer service in the office. The floors could use an actual cleaning, not just a dust sweep. The bathroom could use more attention to detail as well. the little details tells me that whoever is cleaning the rooms actually care. This didn’t show in this room or the one we’ve previously stayed in. The bathroom sink faucet is also too short for the sink bowl. I know this is minimal, but annoying because it causes the water to run onto the sink.

Location and price. Fire pit was awesome! Very spacious room. Walking distance to main strip in Gatlinburg.

The bed was very hard and uncomfortable. Walked on the floors in the room barefooted and bottom of my feet was black. I complained at the front desk and the attendant said “ that’s the way those floors are they are just that way. Actually the floors needed a good mopping.

Location and the pools!!

Floors need to be cleaner. I get it’s hard wood but should not have to wash my feet to put on my socks and shoes.

Comfy and great view. Location to town and food was great.

Maid service for cleaning of room. Maid only took towels,(she did not replace anything but the washcloth) She only picked up the trash and dirty towels, she did not make the bed or end check to see if I needed anything. I had to ask for more coffee and toliet paper. Very unfriendly.

- Absolutely loved how close it is to the Gatlinburg town center, all within walking distance. Right down the road from the main attraction _ Anakeesta. A must choice for family with little kids. - "Bonus Balcony". We didn't expect a Balcony to come with the room, as it didn't show up on the pics. My husband and I enjoyed the fabulous view sitting at the Balcony after putting kids in bed. - Value for the price. We were paying less than 80usd per night here. It's probably the most economical hotel we've stayed. I mean for what it offers, I can't complain.

- Well, the floor didn't look so clean at first. But their cleaning staff is very responsive, and was able to do room cleaning on daily basis. So like mentioned before, for the price we paid, just can't complain... :D

Location is great for downtown Gatlinburg. Very nice parking by room doors.

Bed was very firm and hard. But the value n closeness to everything is hard to beat while staying here.

Location is excellent. 1 short block from Anakeesta. 1/2 block from the shops. Jason Aldean's new restaurant 1 block. Everything in Gatlinburg is walking distance. We never got back in the car until we came home. Rooms are newer. We stayed in the 4 story building and very quiet, other than outside doors shutting. All room entrances are outside. Nice view of the Sky bridge from this building. Parking plentiful and right at the hotel. Beds were not rock hard and not too soft, so average.

Wish they still offered cooked breakfast. We stayed here when they did offer hot breakfast and it was so convenient. Only Otis Spunkmyer prepackaged muffins, Nutrigrain bars, and coffee or tea at the lobby where you check-in. They at least made a nice snack. You walk across the parking lot to where you check-in, so keep this in mind if you prefer inside hallways or weather isn't nice. Going out to breakfast is rather a pain. No matter where you go, lines are so long, 45 minutes to 1 1/2 hours or more. We are not early birds, we went around 10 am. Light outside on the balcony was so bright at night which made it difficult to sleep. A better blackout curtain would help.