Check-in was great! We arrived a little before check in time, but it was no problem because our room was ready. 2 minute check in is 👍 Location is awesome. A little off the parkway but almost dead center of town. Walk down past the big brown water ball at Ripley's and adventure awaits! Haunted Adventure to the left or turn right and find The Super Fun Zone and Mountain Coaster. Not to mention The Donut Friar and Anakeesta! So much to do and you're right in the middle of it! The room was nice. The A/C worked great. The king bed was so comfortable after a day of walking and riding and more walking and golfing and more walking. There was a lot of walking! 😳 Breakfast the next morning was awesome. Biscuits, gravy, pork chop, potatoes, waffles, lots of cold options too. Yogurt, cereal, fruit, Different juices and coffee. It was a fun trip with so many more things to do, (like The Terminator) we will be back!

Our bathroom wasn't very clean. Mostly the shower. Sink area and toilet were ok, but soap or cleaner residue was plainly visible in the shower floor. Hot water and some sloshing it around, remedied the problem. Everything else was good.

the stay was amazing for my first trip to Tennessee. Staff was very friendly and helpful. Beautiful view and everything was in close range to walk. Nigh time lights are amazing. Will come back for another trip.

Needs signs up to be aware of bears. Breakfast food wasn't tasteful at times, bugs in the room and didn't like that you have to put in a request for room to be cleaned.

The location was great. Could walk to everything. The beds were really comfortable. The room was really clean. The breakfast was really good. They had waffles, bagels, muffins, sausage, eggs, buscuits and gravy. And coffee and different juices.

We were not told there was overflow parking when we checked in, which made for a confusing situation when we got back late from Dollywood and couldn't find a place to park.

Close to everything. Breakfast was delicious

Checked in on Monday and checked out on Friday, and was told the room would be serviced on 3rd day. Which never happened. Had to continue to ask for clean towels. When asked about being serviced was told we had to ask for it. Had 4 people and only had 4 towels for a week stay.

Room was clean. Location of motel was off the main strip so it was quiet at night. We were surprised by the wide array of breakfast foods…eggs, biscuits and gravy, bagels, muffins, cereals, make -your-own waffles, assorted coffees, teas, and juices.

While the breakfast option were very good, the tv in the breakfast room was on politics. We asked to change it, but they did not. Since we were on vacation, it would have been nice to listen to something other than that.

Love the quick and early check-in. Got there at 2:00 pm. Check-in is usually 3:00 pm. I was just looking to get a parking lot pass but the nice lady at the front desk got me checked in in about 2 minutes. We got in our room, got our snacks in the fridge, turned on the a/c because it was almost 80 degrees on Halloween 🎃. And took off to go trick-or-treating...all before normal check-in time! Nice! Location is almost central to everything. If you don't like walking or just don't want to walk the entire time, tram stops are nearby. I thought the bed wasn't that comfortable. Wifey disagrees. Used a "princess and the pea" reference. Suppose I'm the princess, in this story! 😅 But maybe I was just awake, chomping at the bit, waiting for the breakfast buffet...which was excellent, as usual! Biscuits, gravy, pork chop, potatoes, waffles, cereal, bananas, muffins, milk, juice...yummy! Got our bellies full, packed our stuff and thanks to the no hassle check-out, just typed "OUT" as a reply to a text received from the staff earlier in the morning, we were on our way back home! (Stopping to play Mini-Golf and a 1/2 price candy run at the Russell Stover's store before hitting the interstate) Another excellent stay at an excellent establishment!

I think the carpet in the room could have been vacuumed a little bit better. There's a transition from tile to carpet, and there was definitely some debris left on the carpeted area near the bed. That's it...all else was great!

The location was great. The breakfast was great! The housekeeping. Staff was very friendly, and quick when we needed new towels.

The check-in clerk was not very nice. We paid before checking in, and when we arrived, he kept trying to charge us again, saying that Payment had not been received. He wouldn’t even look at my email confirming payment or my bank showing that the payment had been taken out. He told me I needed to call Booking.com. The Booking.com agent called him and finally he agreed to call his manager. I wasted almost an hour just trying to check in the two rooms that I had already paid for.

The location is a short walk from the main parkway right in the center of everything. I didn’t have to drive the entire stay. The staff were all very friendly. Hot breakfast every morning. Room was clean and comfy. It was a great price which made me worried it might be a run down hotel but everything was great.

The pool area needs some TLC. It’s not heated as advertised so we only used it one day. Minor maintenance needed in the room. The coffee maker and microwave in the room needed a good deep clean. Mineral deposits and stains inside probably from not being used much.

Breakfast was good. I liked the location close to everything right in downtown but very quiet. Good stuff, cleaning lobby and breakfast area all the time. Many things are renovated, but hotel is old. Were watching bear from the balcony.

I wish the air conditioning unit would be away from the bed, or at least the option to change the air flow to blow up, not in to your face when you sleep. it took some time to figure out how to solve this problem, I placed chair and bags by the unit to change direction of the air flow.

Check in was a breeze! The room was clean and quite nice. Every time we stay here, the staff is great! "Good morning"s and "afternoon"s all around. It's probably just me, but It's really nice to see smiling faces and good attitudes, that don't feel forced. Breakfast was great as usual and check out was as simple as handing key cards to Shereeka, and saying, "See you next time!" 😉

The pool and especially the pool room could have been warmer. The fans made the room pretty chilly after dark. Other than that, another great stay at Country Inn and Suites!