Location was right at the end of town. Very quiet and the river was right outside our room

The beds were so comfortable. Each room had its own little gadgets one room had a shotgun toilet paper holder. The GM and the housekeeper were both extremely awesome, respectful and helpful. We truly enjoyed talking to both. Even though we are local we kept adding another night I think we just enjoyed the peace and the quietness.

I do not believe there is not one thing we would complain about. Yes its a older hotel but they are doing great renovations to each room. Each room is unique in its own little way. We stayed in 3 different rooms and that's only because we kept adding more nights. All 3 rooms were great. The microwave & mini fridge matched

Perfect for us! Rooms separated with doors to close off each for privacy! Like having 3 bedroom home! Saw a bear and took pictures of him when entering the driveway going to lodge! First black bear I’ve seen coming to Tennessee was sooo excited to see with my kids!! Lots of room and a great place to stay!!

Middle room had no air conditioning which had my kids leave door open to get cool air in our room! Wasn’t a big deal

The room decor was perfect for the Smoky Mountains! The motel was within walking distance of EVERYTHING you could want to get to in Gatlinburg. The bed was very comfortable. The water pressure in the shower was great. We parked 10 feet from our room, that was nice! The room was clean. I would stay here again!

I read many reviews. They were either 1/5 or 5/5. I thought most of the 1's were pretty nit-picky. The motel changed management a month ago. They are making improvements. Be patient. The only thing I can really think of is that the "comforter" was the thickness of a second sheet. Especially in the winter/early spring, the bedding needs to be warmer. I"d definitely stay here again!

we expected a room with two queen beds. We ended up with a 2br with lots of space. My husband and I had our own space while my 8 yo and 7yo boys had their own we all liked not being on top of each other. the staff are very friendly they are like anyone you meet you have to talk and get to know these people. I’m not sure why people are saying the staff are bad unless they were being rude to the staff. If we needed something they were right on it. We actually sat down and talked to some of the staff and they have some really good stories and advice on where to go. I understand that this place might have been a ran down mess at some point but the NEW OWNERS are trying. The rooms are clean the showers are clean and mold/mildew free the bedding looks and feels new. I honestly don’t have any complaints. Don’t listen to any of the negative reviews take your chances you wont regret it.

Nothing

It was so quiet . We never heard anyone else in any rooms around us. Also easy to check in and out. Location was within walking distance of all the shops and restaurants in downtown Gatlinburgh.

The bath tub had peeling paint in the bottom part of the tub. The bed was bowed in the middle and wasn’t the comfiest thing to sleep on . It also squeaked every time you move .

The property was quiet and walking distance from everything. The room was clean and very spacious.

The bathroom could use some work, the ceiling above the shower looked like it’s only days away from busting. The patio needs new wood. Other than these couple things me and my husband loved it and would definitely be back to stay the next time we plan a trip to Gatlinburg.

I loved the way it was set up and looked on inside. I also liked that there was a smoking section right outside the door. I also was very pleased with the virtual check in. And I felt very secure with my family with the code door entry.

I couldn't be sure if it was the hotel or not just by driving by so maybe a new billboard sign would be better. And the room tables weren't cleaned one of them literally had dried Kool aid all over it and the floor.

Cleanliness and location were to perfection.

I did not use the key, I read the instructions and looked for one but didnt need a key since the code was the same to my room. I'm not sure if I did anything wrong but overall everything was nice for the price I paid. Also the lighting was in odd positions like maybe some beside the bed incase you get up in the middle of the night not by the restroom where I can turn the restroom light on.

The property was very clean and the bed was a lot more comfortable than the one at the Hampton in Kodak that we stayed at the night before. Very cute little room, looked newly remodeled. check in and out was very simple, little lock box by the door had the key in it. It is also within very close walking distance to downtown Gatlinburg. Room had a Roku tv with Netflix and other streaming apps. We would definitely stay here again.